Publications

Publications

Filter Results: (2,490) Arrow Down
Filter Results: (2,490) Arrow Down Arrow Up

Show Results For

Show Results For

← Page 66 of 2,490 Results →
  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

C. Edmondson : Awarded the 2024 Medal for Distinguished Service by the Teachers College at Columbia University. Kris Johnson Ferreira : "Warnings and Endorsements: Improving Human-AI Collaboration Under Covariate Shift" with Matthew... View Details
  • 14 Dec 2010
  • First Look

First Look: Dec. 14

pervasive in the China business context characterized by heavy reliance on personal relationships or guanxi, it went against the founding principles of CDG-professionalism and service quality. Yang had to decide where to draw the line... View Details
Keywords: Sean Silverthorne
  • Article

How to Launch Your Digital Platform: A Playbook for Strategists

By: Benjamin Edelman
The ubiquity of Internet access has caused a sharp rise in the number of businesses offering platforms that connect users for communication or commerce. Entrepreneurs are particularly drawn to these platforms because they create significant value and have modest... View Details
Keywords: Platforms; Launch; Mobilization Strategy; Two-Sided Platforms; Network Effects; Adoption; Entrepreneurship; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry
Related
  • August 2021
  • Case

Livongo: Scaling a Purpose-Driven Organization in Healthcare

By: Ranjay Gulati, Aseem Shukla and Reva Nohria
When seasoned entrepreneur Glen Tullman founded the chronic health care startup Livongo in 2014, it was personal. His son lived with diabetes, and Tullman knew firsthand how taxing it could be to manage such an unrelenting disease. Livongo set out to empower people... View Details
Keywords: Healthcare Industry; Scaling; Telehealth; Health Care and Treatment; Small Business; Internet and the Web; Customer Focus and Relationships; Growth and Development Strategy; Opportunities; Mergers and Acquisitions; Health Industry
Related
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

Diversity in Experience and Team Familiarity on Team Performance Authors:Robert S. Huckman and Bradley R. Staats Publication:Manufacturing and Service Operations Management (forthcoming) Abstract In this paper, we consider how the... View Details
Keywords: Sean Silverthorne
  • 22 Oct 2019
  • Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

we need to improve our profit,” he says. For example, a US industrial service company was losing 20 percent of its customers every year. Through research, its leaders realized that when View Details
Keywords: by Michael Blanding
  • 11 Feb 2020
  • Sharpening Your Skills

10 Rules Entrepreneurs Need to Know Before Adopting AI

generalized toolkits to business users or get bogged down in custom software consulting engagements that solve nonrepeatable use cases. There are more opportunities today for entrepreneurs to focus on solving vertical problems than... View Details
Keywords: by Rocio Wu
  • Web

Marketing Awards & Honors - Faculty & Research

Fellow by the American Marketing Association in 2015, 2018, 2019, 2020, 2022, and 2023. Eva Ascarza : Selected as an INFORMS Doctoral Consortium Fellow at the University of Miami in 2023. Eva Ascarza : Winner of the 2023 Weitz-Winer-O'Dell Award for “Retention... View Details
  • 14 Mar 2024
  • Blog Post

IFC India: SELCO - Last Mile Solar Powered Energy for Rural India

expanded services to include the supply and distribution of sustainable energy through solar lighting, thermal water heaters, and inverter systems, enabling the underserved sector to receive sustainable energy at affordable costs. SELCO... View Details
  • 30 Nov 2022
  • Research & Ideas

Recruiters: Highlight Your Company’s Diversity, Not Just Perks and Pay

11-week-long field experiment in 2021 with 178,862 customers of Zippia, a career service agency. Customers seeking job postings received an email containing several recommended... View Details
Keywords: by Sean Silverthorne
  • 16 May 2000
  • Research & Ideas

Getting the Message: How the Internet is Changing Advertising

expert who has studied advertising for forty years, believes the future of Internet advertising depends on improvements in technology. "We won't really understand the full potential of Internet advertising until broadband service... View Details
Keywords: by Susan Young
  • 01 Mar 2024
  • News

On the Radar

Illustration by Brian Stauffer Illustration by Brian Stauffer Our planet is teeming with trillions of viruses and bacteria, most of which are innocuous or even helpful, but some pose a significant risk to public health, animals, and crops. In recent decades,... View Details
Keywords: Janine White; Justice, Public Order, and Safety Activities; Government
  • 23 May 2018
  • News

Abigail P. Johnson, MBA 1988

Fidelity Personal and Workplace Investing 2012 Named President, Fidelity Financial Services 2013 Named President, FMR 2014 Named CEO, FMR 2016 Named Chairman, FMR 2018 Fidelity serves 27 million individual View Details
Keywords: Susan Young
  • 05 May 2009
  • First Look

First Look: May 5, 2009

find that relative to face-to-face service, customers who use self-service channels for a greater proportion of their overall transactions, are either no more satisfied or less satisfied with the service... View Details
Keywords: Martha Lagace
  • Web

Global Opportunity Fellowship GO: AFRICA - Alumni

will contribute to your career development. EXECUTIVE BRIEF (6-8 pages) that includes the following information about your venture: Management Team Provide team information, including relevant work experience/skills and education. Business Product or View Details
  • 01 Oct 2013
  • First Look

First Look: October 1

kitchens; these shops would receive sandwich deliveries throughout the day from a nearby "parent" shop. Would Pret's employees and customers accept twin shops or view them as counter to the Pret culture? Through this decision... View Details
Keywords: Sean Silverthorne
  • Web

Design Thinking Course | HBS Online

finding new ways to make their work impactful and useful for their target audience.” Cebisa Ncube Design Thinking and Innovation Participant Discover frameworks and techniques you can leverage to bring new and innovative products or View Details
  • 11 Apr 2024
  • Blog Post

Climate Stories: Water Series - Episode #17: Leni Peterson Redondo (HBS MS/MBA 2023), Founder & CEO of Celeste

institutions are still unaware of the problem, with one-third reporting not to be assessing the exposure of their activities to water issues,” Taryn noted. That’s where Leni believes Celeste can play a role. She and Taryn have conducted more than 80 interviews with... View Details
  • 15 Jun 2021
  • News

Leading at State

Department of State. These students represented the first cohort of the Secretary’s Leadership Seminar, a six-month, custom Executive Education offering for mid-career foreign and civil service employees.... View Details
Keywords: leadership; international relations; politics; Executive Education
  • Web

Credential of Leadership, Impact, and Management in Business | HBS Online

Productivity Implementing Strategy Featured Exercises Create a customer journey map to discover complementary products and services Establish an employee journey map to find ways to improve the employee... View Details