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Show Results For
- All HBS Web
(2,183)
- News (419)
- Research (1,467)
- Events (1)
- Multimedia (6)
- Faculty Publications (643)
- 28 Sep 2015
- Research & Ideas
Six Lessons from Mobile Money Ventures in Developing Countries
money service, Oi Paggo, but ultimately decided to re-launch the service under a different model. Regulations that are too strict can stifle innovation. In Sri Lanka, the Central Bank of Sri Lanka (CBSL) initially required all mobile money View Details
- 13 Apr 2010
- First Look
First Look: April 13
Publication:Manufacturing and Service Operations Management (forthcoming) Abstract We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and View Details
Keywords: Martha Lagace
- 01 Sep 2010
- News
You’ve Been YouTubed
media, analyzing the reach and impact of a clever customer complaint music video produced by Canadian musician Dave Carroll when his attempts to recoup the value of his guitar (broken in transit) are... View Details
- 01 Aug 2002
- News
HBS Alumni Association Board of Directors: President's Report
Relations staff with a goal of describing HBS finances and demystifying some of the commonly held beliefs about the School's funding needs. These sessions were instrumental in informing the students and setting expectations for a lifetime... View Details
- 06 May 2015
- Research & Ideas
A Flood of Picassos Threatens to Water Down the Art Market
Khaire is a good barometer for such estimations, having deeply researched how value and markets are constructed around creative industries and products. In studying the modern Indian art market, for example, which was just starting to... View Details
- 01 Jan 2003
- News
James E. Burke, MBA 1949
concerned about what I should do with my life. I knew I wanted a career in business, but it wasn't until I was at HBS that I grasped that business could be a force for good in society. We were constantly reminded of the importance of moral View Details
- Web
Strategy Execution - Course Catalog
strategy execution. The course is divided into seven modules: Allocating resources to customers: You will learn how to choose a primary customer and allocate resources to market-facing and operating core units in a way that delivers... View Details
- 09 Dec 2014
- First Look
First Look: December 9
The survey showed, for instance, that 1) the highly educated, ambitious women and men of HBS don't differ much in terms of what they value and hope for in their lives and careers; 2) it simply isn't true that a large proportion of HBS... View Details
Keywords: Sean Silverthorne
- 26 Jul 2006
- Research & Ideas
The Strategic Way to Go to Market
participants? A: A channel steward is someone who is able to interpret the needs of customers (including latent needs) and construct appropriate channels to address them. It is important to underscore that in so doing, a channel steward... View Details
Keywords: by Sean Silverthorne
- 01 Sep 2014
- News
Case Study: Declawing the Competition
in subscriber growth and customer feedback. However, the lucrative market opportunity ($8 billion, growing at 4 percent year-over-year) and the low costs of entry are attracting new competition. New cat-focused subscription boxes have... View Details
- 14 Aug 2019
- Sharpening Your Skills
The Manager's Guide to Leveraging Disruption
drive disruption—customers do. A recent book argues that successful disruptors spot and serve emerging customer needs faster than larger competitors. How Independent Bookstores Have Thrived in Spite of Amazon.comBook retailers were among... View Details
Keywords: by Sean Silverthorne
- 01 Sep 2013
- News
The New Rules of E-Commerce
thing. Shoppers want value but also a stimulating experience, or "discovery shopping." Rakuten helps its vendors, many of them small-shop owners, use social media to offer unique content, such as the fashion shop that chronicles its... View Details
- 06 Dec 2017
- News
Puzzle Master
towards digital experiences that enhance customer engagement. In an interview with Black Enterprise, Williams-Sonoma Vice President and Head of Strategy & Business Anddria Clack-Rogers Varnado (MBA 2014) said, “Technology has always been... View Details
- 26 Jan 2016
- First Look
January 26, 2016
from World War II Internment Firm Trade By: Cohen, Lauren, Umit Gurun, and Christopher J. Malloy Abstract—We demonstrate that simply by using the ethnic makeup surrounding a firm’s location, we can predict, on average, which trade links are valuable for firms. Using... View Details
Keywords: Sean Silverthorne
- 01 Sep 2017
- News
Alumni on the Best Business Advice They’ve Ever Received
“Never forget that your employees are ultimately going to make or break the business you’re in. A lot of the time what happens is people think, oh, let’s put the customers first and let’s make sure that the View Details
- 01 Dec 2014
- News
Making Big Data Fashionable
from anything so unquantifiable as emotion, Moon values that intuition and wants to “help validate” it. More Retail Revolutions Speeding Up Accessories BaubleBar cofounders Amy Jain and Daniella Yacobovsky (both MBA 2010) apply the... View Details
- 27 Jun 2005
- Research & Ideas
The Potential Downside of Win-Win
creation. What's often overlooked is the fact that such value creation also creates losers—the customers forced to pay the resulting industrywide high prices. Of course, companies are entitled to charge... View Details
Keywords: by Max H. Bazerman
- 01 Sep 2021
- Blog Post
Investing in Career Switchers - Cyril Straughn-Turner & Invesco US
growing up in Atlanta, Delta was like a second home,” he shared. “I was also a big train geek as a kid, so I’ve always loved transportation, and I found there was a lot happening in terms of the future of mobility and the customer... View Details
Keywords: Real Estate
- 27 Mar 2018
- First Look
First Look at New Research, March 27, 2018
self-employment have the option to transition to paid work. If there is initial uncertainty about entrepreneurial earnings, this option increases the expected lifetime value of self-employment relative to... View Details
Keywords: Sean Silverthorne
- 10 Jan 2005
- What Do You Think?
Public Pension Reform: Does Mexico Have the Answer?
lifetime income benefits should be dramatically lower than...under the proposed PIA approach." These comments raise some questions for us. Given how politically sensitive this matter is, just how different, structurally, can a new... View Details