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  • April 2002
  • Case

Contingent Workforce Planning at Motorola, Inc.

Details the rationale for and design of a unique organizational response by Motorola to the challenges of contingent staffing at its semiconductor facility in Austin, Texas. The new outsourcing strategy is built on principles of supply chain management and business... View Details
Keywords: Selection and Staffing; Semiconductor Industry; Texas
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  • February 2024 (Revised January 2025)
  • Case

AGENTS.inc: Pathways to Growth at an AI Startup

By: Frank Nagle, Manuel Hoffmann, Karoline Ströhlein and Susan Pinckney
The case describes the history of AGENTS.inc. Despite being a small startup, with only four employees, that had never had a funding round, the company boasted an impressive client portfolio including multiple Fortune 500 companies. While AGENTS.inc had been an early... View Details
Keywords: Business Growth and Maturation; Business Model; Business Startups; Small Business; Transformation; Customer Focus and Relationships; Decisions; Entrepreneurship; Venture Capital; Financial Strategy; AI and Machine Learning; Digital Platforms; Technological Innovation; Copyright; Management; Growth and Development; Market Timing; Ownership; Risk and Uncertainty; Competition; Open Source Distribution; Entrepreneurial Finance; Computer Industry; Europe; Germany
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    Roy D. Shapiro

    Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

    • September 1997 (Revised October 1997)
    • Case

    Emmet Stephenson: Profile of an Entrepreneur

    By: Ashish Nanda
    Profiles the career of a Emmet Stephenson, the founder of over a dozen successful companies, as a model of entrepreneurship and management. View Details
    Keywords: Business or Company Management; Entrepreneurship; Personal Development and Career
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    • TeachingInterests

    Digital Innovation and Transformation – MBA Elective Curriculum

    By: Feng Zhu
     

    Digital Innovation and Transformation is designed to equip students to confidently help conceive, lead and execute digital innovation initiatives and develop new business models for existing and insurgent organizations. The basic premise of the course... View Details

    • February 2000
    • Case

    E2M Health Services

    By: Richard M.J. Bohmer and Naomi Atkins
    Outlines the growth of an innovative diabetes disease management organization from 1994-99. Having demonstrated the success of their model in managing diabetes populations in Texas and New York State, the CEO and president must decide the future strategy of the company... View Details
    Keywords: Business Model; Customer Focus and Relationships; Decision Choices and Conditions; Financial Markets; Revenue; Innovation and Invention; Business or Company Management; Marketing Strategy; Internet; Health Industry
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    • 27 Aug 2007
    • Op-Ed

    Mattel: Getting a Toy Recall Right

    Harvard Business School professor John Quelch is debuting a blog on marketing issues at Harvard Business Online. HBS Working Knowledge is reprinting his first entry, which looks at the Mattel toy... View Details
    Keywords: by John Quelch; Consumer Products
    • March 2010 (Revised May 2011)
    • Case

    Dubai in Crisis

    By: Noel Maurer
    On November 25, 2009, the small city-state of Dubai shook financial markets across the world when the Dubai World holding companies announced that it would ask its creditors to standstill its debts. After three decades of phenomenal growth, something had gone off the... View Details
    Keywords: Business Model; Development Economics; Financial Crisis; Borrowing and Debt; Business History; Business and Government Relations; Dubai
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    • 2022
    • White Paper

    The American Opportunity Index: A Corporate Scorecard of Worker Advancement

    By: Matt Sigelman, Joseph Fuller, Nik Dawson and Gad Levanon
    The American Opportunity Index: A Corporate Scorecard of Worker Advancement is a new effort to give companies and other stakeholders a set of robust tools that measure how well major employers are doing in fostering economic mobility for workers and how they could do... View Details
    Keywords: Upward Mobility; Career Advancement; Personal Development and Career; Compensation and Benefits; Employees; Wages; Human Capital; Recruitment
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    • 13 Apr 2015
    • Working Paper Summaries

    Implied Materiality and Material Disclosures of Credit Ratings

    Keywords: by Robert G. Eccles & Tim Youmans; Financial Services; Accounting
    • Web

    Publications - Faculty & Research

    improve... View Details Keywords: Business Model ; Marketing Channels ; Marketing Strategy ; Product Marketing ; Social Marketing ; Information Infrastructure ; Information Technology ; Internet and the Web... View Details
    • 2016
    • Chapter

    The Organization of Non-market Strategy

    By: Dylan B. Minor
    The purpose of this paper is to explore how firms organize to engage in non-market strategy. To achieve this end, we explore the organization of non-market strategy via a formal model of the firm. The model is motivated by a qualitative study of the organization of... View Details
    Keywords: Non-market Strategy; Corporate Social Responsibility; Strategy; Organizational Design; Corporate Social Responsibility and Impact
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    • 2013
    • Working Paper

    Competing by Restricting Choice: The Case of Search Platforms

    By: Hanna Halaburda and Mikolaj Jan Piskorski
    Seminal papers recommend that platforms in two-sided markets increase the number of complements available. We show that a two-sided platform can successfully compete by limiting the choice of potential matches it offers to its customers while charging higher prices... View Details
    Keywords: Matching Platform; Indirect Network Effects; Limits To Network Effects; Decision Choices and Conditions; Network Effects; Two-Sided Platforms; Marketplace Matching; Competitive Strategy
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    • October 2001 (Revised April 2002)
    • Case

    America Online, Inc.: Disclosure Strategy

    By: Amy P. Hutton and David Lane
    Since going public, AOL had disclosed on a quarterly basis supplemental metrics meant to give analysts and investors a way of tracking growth in its subscriber base and the value created through its marketing efforts. These metrics gave management's conversations with... View Details
    Keywords: Business Model; Internet and the Web; Change Management; Internet and the Web; Corporate Disclosure; Media; Digital Marketing; Information Technology Industry; Media and Broadcasting Industry
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    • Research Summary

    The Individualized Corporation

    By: Christopher A. Bartlett
    Christopher A. Bartlett has recently concluded (with Sumantra Ghoshal of the London Business School) a study of changing organizational processes and management roles in twenty diverse companies in various stages of corporate transformation. The research is expected... View Details
    • April 2006 (Revised April 2020)
    • Case

    "The Case of Leadership Inertia"

    By: Rosabeth Moss Kanter
    The CEO of an international bank has raised the bank's performance by emphasizing a new culture of leadership that empowers people at all levels. Managers are rated both on their business results and their leadership—how they model new behaviors—but 12 senior managers... View Details
    Keywords: Organizational Culture; Leadership Style; Leading Change; Performance Evaluation; Employee Relationship Management
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    • March 2016 (Revised May 2021)
    • Supplement

    IBM and the Reinvention of High School (C): Toward P-TECH's Rapid National Expansion

    By: Rosabeth Moss Kanter and Kelsi Stine-Rowe
    In early 2016, Stanley Litow, IBM's Vice President of Corporate Citizenship and Corporate Affairs and President of the IBM International Foundation, made his travel arrangements for still another flight from New York to discuss possibilities for application of a new... View Details
    Keywords: IBM; P-TECH; Stanley Litow: Robin Willner; Cuomo; Scaling; Innovation; New York State; New York City; Business Model; Innovation Strategy; Innovation Leadership; Education; Business and Community Relations; Change; Growth and Development; Technology Industry; New York (state, US); New York (city, NY)
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    • Article

    New Sales Realities

    By: Frank V. Cespedes
    Business leaders need to understand that it’s the fit of People, Process, Pricing, and Partners that drives sales effectiveness. As firms confront new buying processes, required sales competencies affect hiring, training, and development (People). Without a coherent... View Details
    Keywords: Sales; Performance Effectiveness
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    • January 2023
    • Article

    Social Networks, Ethnicity, and Entrepreneurship

    By: William R. Kerr and Martin Mandorff
    We study the relationship between ethnicity, occupational choice, and entrepreneurship. Immigrant groups in the United States cluster in specific business sectors. For example, Koreans are 34 times more concentrated in self-employment for dry cleaning than other... View Details
    Keywords: Self-employed; Occupation; Entrepreneurship; Ethnicity; Immigration; Networks
    Related
    • 25 Jun 2007
    • Research & Ideas

    HBS Cases: Beauty Entrepreneur Madam Walker

    Koehn discovered, Walker had lived an entrepreneurial life that was dramatic and deeply complex on many levels. "I think much of Walker's business model and her animating vision is a product of the... View Details
    Keywords: by Martha Lagace; Beauty & Cosmetics