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  • 10 Feb 2015
  • First Look

First Look: February 10

the economy to organize production and innovation. We study individual contestant-level data from 2,796 contestants in 774 software algorithm design contests with random assignment. Precisely conforming to theory predictions, the... View Details
Keywords: Sean Silverthorne
  • 06 May 2002
  • Research & Ideas

A Toolkit for Customer Innovation

for designing better plastic products. In software, a number of companies let people add custom-designed modules to their standard products and then commercialize the best of those components. Open-source software allows users to design,... View Details
Keywords: by Stefan Thomke & Eric Von Hippel
  • August 2021
  • Teaching Note

IBM Watson at MD Anderson Cancer Center

By: Shane Greenstein and Mel Martin
Teaching Note for HBS Case No. 621-022. View Details
Keywords: Decision Making; Technological Innovation; Innovation Strategy; Knowledge Management; Knowledge Use and Leverage; Operations; Failure; Information Technology; Applications and Software; Health Care and Treatment; Product Development; Health Industry; Information Technology Industry; Technology Industry; United States; Houston; Texas
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  • 22 Jun 2021
  • Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

that will likely work with the same or similar clients, vendors, and industry standards. The biggest transition? Establishing a new Zoom account. Cultural integration probably hasn’t happened for many 2020 lift outs, whose teams likely received only basic training in... View Details
Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel
  • 08 Dec 2015
  • First Look

December 8, 2015

Regulate Companies like Airbnb and Uber? By: Edelman, Benjamin G., and Damien Geradin Abstract—New software platforms use modern information technology, including full-featured web sites and mobile apps, to allow service providers and... View Details
Keywords: Sean Silverthorne
  • 11 Jan 2011
  • First Look

First Look: Jan. 11

members versus more evenly distributed within the team). Using objective data from several hundred software development projects in an Indian software services firm, we find that knowledge repository use has... View Details
Keywords: Sean Silverthorne
  • 2022
  • Working Paper

Human-Computer Interactions in Demand Forecasting and Labor Scheduling Decisions

By: Caleb Kwon, Ananth Raman and Jorge Tamayo
We empirically analyze how managerial overrides to a commercial algorithm that forecasts demand and schedules labor affect store performance. We analyze administrative data from a large grocery retailer that utilizes a commercial algorithm to forecast demand and... View Details
Keywords: Employees; Human Capital; Performance; Applications and Software; Management Skills; Management Practices and Processes; Retail Industry
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  • 04 Mar 2016
  • Research & Ideas

Is E-commerce at Risk in Apple's Security Dispute with the FBI?

aspect. But as Tim Cook wrote in his letter, jeopardizing customer security is a slippery slope. Q: So is the cost not just to Apple but to the e-commerce industry prohibitive here? A: It’s a strange situation from Apple’s point of view. They’ve told their engineers to... View Details
Keywords: Re: Sunil Gupta; Technology
  • 28 Mar 2017
  • First Look

First Look at New Research, March 28

packs expire have largely failed. Kadakia must decide, preserve the product or pivot to a new business model? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/817002-PDF-ENG Harvard Business School Case 817-065 Delivering the Goods at Shippo Laura Behrens... View Details
Keywords: Sean Silverthorne
  • 06 Oct 2014
  • Research & Ideas

Why Businesses Need a Language Strategy

technology or software people are trained in. People won't flinch to make sure that their employees have the right tools and technology. Language is no different. Q: How are talent evaluation methods driven by a language strategy? Or how... View Details
Keywords: Re: Tsedal Neeley
  • 02 Jul 2012
  • Research & Ideas

Why Good Deeds Invite Bad Publicity

more favorable coverage when spills were reported—the researchers performed a textual analysis of the newspaper stories, mining the text with software that ranks the tone of the words used in a given story. When they added up the scores,... View Details
Keywords: by Michael Blanding; Energy
  • 10 Apr 2013
  • Research & Ideas

Learning Curve: Making the Most of Outsourcing

Radiologist Some parts of the teleradiology model closely resemble outsourcing in industries like electronics, business processes, or software development. The health-care customer—typically a hospital—sees the need for a service that is... View Details
Keywords: by Paul Guttry; Health
  • 04 Apr 2008
  • What Do You Think?

Who Owns Intellectual Property?

consumer who rips you off), same as the old boss (the corporation who ripped you off).'" So many questions, so little time and space. What do you think? Original Article Two Chinese students, entrepreneurs designing a start-up involving View Details
Keywords: by Jim Heskett
  • March 2019
  • Case

HOPI: Turkey's Shopping Companion

By: Sunil Gupta, Donald Ngwe and Gamze Yucaoglu
The case opens in 2017 as Onur Erbay, CEO of HOPI, a multi-vendor loyalty platform, is contemplating a critical decision. The case chronicles the origins of Boyner Group, the parent company of HOPI and a major retailer in Turkey, and development of retail and customer... View Details
Keywords: Loyalty Programs; Multi-vendor Platform; Retail; Big Data; Customer Relationship Management; Mobile and Wireless Technology; Business Model; Analytics and Data Science; Competitive Strategy; Decision Making; Applications and Software; Digital Platforms; Technology Industry; Retail Industry; Turkey
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  • 18 Feb 2015
  • First Look

First Look: February 18

System Architecture By: Baldwin, Carliss Y., Alan MacCormack, and John Rusnak Abstract—In this paper, we describe an operational methodology for characterizing the architecture of complex technical systems and demonstrate its application to a large sample of View Details
Keywords: Sean Silverthorne
  • 08 Oct 2013
  • First Look

First Look: October 8

http://hbr.org/search/114007-PDF-ENG Harvard Business School Case 514-011 TaKaDu In December 2012, Amir Peleg, founder and CEO of TaKaDu, reflected on how to position his young firm for the next fiscal year and beyond. The small Israeli startup had developed an... View Details
Keywords: Sean Silverthorne
  • 15 Mar 2016
  • First Look

March 15, 2016

intelligent software for efficient order delivery, and a customer friendly online interface. Ocado's customer base had expanded beyond the wealthy to include middle-income consumers; even with a delivery charge, grocery shopping through... View Details
  • 06 Nov 2007
  • First Look

First Look: November 6, 2007

years building P&G's Chinese operation rather than the core detergent business. IBM's Sam Palmisano was a champion of software and open systems at a time when Big Blue was essentially a closed-system, hardware-oriented company. To... View Details
Keywords: Sean Silverthorne
  • 11 Apr 2007
  • Research & Ideas

Adding Time to Activity-Based Costing

McKinsey to found Acorn Systems where he developed software to incorporate time equations into ABC. The software modeled how, for example, the time to process a customer order would vary depending on whether... View Details
Keywords: by Sarah Jane Gilbert
  • 15 Sep 2003
  • Research & Ideas

The Lessons of New-Market Disruption

of a mini refrigerator and stacked on top of other line equipment. Better yet, this tighter integration would greatly reduce the manufacturing costs. The second technology was Windows NT. Teradyne's test systems included various software... View Details
Keywords: by Clark Gilbert; Technology

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