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Show Results For
- All HBS Web
(1,750)
- People (1)
- News (435)
- Research (1,155)
- Multimedia (8)
- Faculty Publications (540)
- 20 Nov 2012
- First Look
First Look: November 20
PublicationsThe Unbundling of Advertising Agency Services: An Economic Analysis Authors:Mohammad Arzaghi, Ernst R. Berndt, James C. Davis, and Alvin J. Silk Publication:Review of Marketing Science (forthcoming) Abstract We address a... View Details
Keywords: Sean Silverthorne
- 01 Apr 1998
- News
Student Conferences Inspire Campus Dialogue
Associate Professor Joshua Lerner spoke about opportunities and challenges in the venture capital and community development fields; Professor James L. Heskett discussed strategy and community revitalization;... View Details
- 01 Mar 2016
- News
Takes One to Know One
(photo by Susan Young) (photo by Susan Young) Janet Cahill (AMP 189, 2015), who was previously managing director of HBS External Relations and The Harvard Business School Campaign, has been named the new... View Details
- 01 Sep 2013
- News
Passion & Purpose
photography by Susan Young See full profiles and more photographs here. In August, five HBS alumni returned to campus to accept the School's highest honor. This year's award recipients have contributed significantly to their companies and... View Details
- 07 Jul 2010
- First Look
First Look: July 7
compensation limitations. Purchase this supplement:http://cb.hbsp.harvard.edu/cb/product/310057-PDF-ENG Southwest Airlines: In a Different World James L. Heskett and W. Earl Sasser, Jr. Harvard Business... View Details
Keywords: Martha Lagace
- 25 Feb 2020
- News
@Soldiers Field
videos, webinars, and podcasts. (photo by Susan Young) LEAD INVESTORS Hamilton James (MBA 1975), Tricia Glynn (MBA 2008), Jim Breyer (MBA 1987), and Dayna Grayson (MBA 2006) delivered keynote addresses at... View Details
- June 2008
- Case
Professors Sven Larson and Kenneth Carpenter (A)
By: James L. Heskett and Tor Askild Aase Johannessen
Professor Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response. View Details
Keywords: Interpersonal Communication; Higher Education; Learning; Teaching; Conflict and Resolution
Heskett, James L., and Tor Askild Aase Johannessen. "Professors Sven Larson and Kenneth Carpenter (A)." Harvard Business School Case 908-408, June 2008.
- April 2011
- Supplement
Porcini's Pronto: 'Great Italian cuisine without the wait!', Faculty Spreadsheet Supplement (Brief Case)
By: James L. Heskett and Richard Luecke
- February 2018
- Supplement
Montes Calcados: A Step Ahead, Spreadsheet for Students (Brief Case)
By: James L. Heskett and James T. Kindley
- July 2000 (Revised October 2000)
- Case
Cisco Systems: Are You Ready? (A)
By: James L. Heskett and John P. Morgridge
An Internet service provider, INS, in which Cisco Systems has a minority ownership stake, receives an offer of $3.1 billion from Cisco's rival Lucent. Cisco's management has to decide whether to act on a request from INS management that Cisco make a counteroffer. The... View Details
Keywords: Corporate Strategy; Management Analysis, Tools, and Techniques; Ownership Stake; Strategic Planning; Innovation and Management; Technology; Information Technology Industry; Web Services Industry
Heskett, James L., and John P. Morgridge. "Cisco Systems: Are You Ready? (A)." Harvard Business School Case 901-002, July 2000. (Revised October 2000.)
- May 1990
- Teaching Note
Girl Scouts of the U.S.A. (A), (B), and (C), Teaching Note
- 10 Aug 2022
- News
Generosity Multiplied
Photo courtesy James Reed There’s little doubt that James Reed (MBA 1990) loves his job. After all, he’s the chairman and CEO of Reed—the United Kingdom’s first and largest jobs website—and he takes the... View Details
Keywords: Margie Kelley
- 21 May 2016
- News
The Age of Consignment
article highlights the efforts of online fashion resellers Material Wrld, founded by Rie Yano and Jie Zheng (both MBA 2010), and thredUP, founded by Christopher Homer and James... View Details
- 2022
- Article
Social Interactivity in Live Video Experiences Reduces Loneliness
By: Benjamin T. Kaveladze, Robert R. Morris, Rosa Victoria Dimitrova-Gammeltoft, Amit Goldenberg, James J. Gross, Judd Antin, Melissa Sandgren and Melissa C. Thomas-Hunt
Background: Loneliness, especially when chronic, can substantially reduce one's quality of life. However, positive social experiences might help to break cycles of loneliness by promoting more prosocial cognitions and behaviors. Internet-mediated live video... View Details
Keywords: Lonelines; Social Connection; Internet-mediated Communication; Experiment; Emotions; Well-being; Interpersonal Communication; Internet
Kaveladze, Benjamin T., Robert R. Morris, Rosa Victoria Dimitrova-Gammeltoft, Amit Goldenberg, James J. Gross, Judd Antin, Melissa Sandgren, and Melissa C. Thomas-Hunt. "Social Interactivity in Live Video Experiences Reduces Loneliness." Frontiers in Digital Health 4:859849 (2022).
- 1996
- Chapter
Leading the Performance-Oriented Culture
By: Leonard A. Schlesinger and James Heskett
Schlesinger, Leonard A., and James Heskett. "Leading the Performance-Oriented Culture." Chap. 11 in The Leader of the Future: New Visions, Strategies, and Practices for the Next Era, edited by F. Hesselbein, M. Goldsmith, and R. Beckhard. San Francisco: Jossey-Bass, 1996.
- April 2011
- Supplement
Porcini's Pronto: 'Great Italian cuisine without the wait!', Spreadsheet Supplement (Brief Case)
By: James L. Heskett and Richard Luecke
- 1993
- Other Teaching and Training Material
People, Service, Success: The Service Profit Link
Schlesinger, Leonard A., James Heskett, and W. Earl Sasser. "People, Service, Success: The Service Profit Link." Harvard Business Publishing, 1993. Video. (Volume 1 - The Service Profit Link, Volume 2 - Mobilizing People for Breakthrough Service, Volume 3 - The Lifetime Value of Customers, Volume 4 - Listening to Customers, Volume 5 - Saving Customers with Service Recovery.)
- December 2010
- Supplement
Rackspace Hosting (2000)
By: W. Earl Sasser, James L. Heskett and Tom Ryder
The leadership team of Rackspace, faced with accommodation of its service offering and dwindling financial reserves, decides to make customer focus the rallying cry of its new strategy. View Details
Keywords: Customer Focus and Relationships; Planning; Organizational Change and Adaptation; Service Delivery; Strategy; Finance; Information Technology Industry
Sasser, W. Earl, James L. Heskett, and Tom Ryder. "Rackspace Hosting (2000)." Harvard Business School Video Supplement 811-701, December 2010.
- 01 Mar 2008
- News
Creativity from Many Angles
legitimacy and identity in the emerging field of satellite radio. A panel discussion moderated by HBS professor emeritus Jim Heskett that included Scott Cook (MBA ’76) of Intuit, Mark Fishman (AMP 163, 2002)... View Details
- 31 Mar 2011
- News
Building an Online Swap Shop
Reinhart: Deriving success in derivative markets. thredUP, a children’s clothing swap Web site cofounded by HBS classmates James Reinhart and Chris Homer (MBA ’09), expanded into toys last fall, just in time... View Details