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  • 05 Aug 2002
  • Research & Ideas

Understanding the Process of Innovation

Collins is setting his sights on the home and garden business. Clayton Christensen, professor at Harvard Business School, uses this case to frame the central questions for anyone trying to understand the sources of innovation, and what... View Details
Keywords: by Loren Gray
  • Research Summary

Management Control Systems in Multiunit Companies

By: Tatiana Sandino

Professor Sandino conducts research on early-stage multiunit companies that introduce management control systems to help maintain operations, as well as company culture, as they grow, but also to enable adaptation to the different markets that they serve. Building... View Details

  • 29 Nov 2010
  • HBS Case

United Breaks Guitars

Tweets are in the air we breathe. Most of us know that "friend" can also be a verb. Social media are part of the public discourse now, whether or not we're active users of them. A new case coauthored by HBS marketing professor... View Details
Keywords: by Julia Hanna
  • 2023
  • Working Paper

Personalized Game Design for Improved User Retention and Monetization in Freemium Games

By: Eva Ascarza, Oded Netzer and Julian Runge
One of the most crucial aspects and significant levers that gaming companies possess in designing digital games is setting the level of difficulty, which essentially regulates the user’s ability to progress within the game. This aspect is particularly significant in... View Details
Keywords: Freemium; Retention/churn; Field Experiment; Field Experiments; Gaming; Gaming Industry; Mobile App; Mobile App Industry; Monetization; Monetization Strategy; Games, Gaming, and Gambling; Mobile and Wireless Technology; Customers; Retention; Product Design; Strategy
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  • 2015
  • Working Paper

Customers and Investors: A Framework for Understanding Financial Institutions

By: Robert C. Merton and Robert T. Thakor
Financial institutions have both investors and customers. Investors, such as those who invest in stocks and bonds or private/public-sector guarantors of institutions, expect an appropriate risk-adjusted return in exchange for the financing and risk-bearing that they... View Details
Keywords: Financial Institutions
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  • 17 Nov 2009
  • First Look

First Look: Nov. 17

and to Tactics Authors:Ramon Casadesus-Masanell and Joan Enric Ricart Abstract The notion of business model has been used by strategy scholars to refer to "the logic of the firm, the way it operates, and how it creates value for its... View Details
Keywords: Martha Lagace
  • 30 Aug 2011
  • First Look

First Look: August 30

underutilized markets, using its global network to quickly move products to market, and reinvesting steadily in its brand. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/311120-PDF-ENG L'Oréal: Global Brand, Local Knowledge... View Details
Keywords: Sean Silverthorne
  • Web

Technology & Innovation - Faculty & Research

access pushes decisions down, as it allows for superior decentralized decision making without an undue cognitive burden on those lower in the hierarchy. Better communication pushes decisions up, as it allows employees to rely on those above them in the hierarchy to... View Details
  • 10 Feb 2016
  • Working Paper Summaries

Land Institutions and Chinese Political Economy: Institutional Complementarities and Macroeconomic Management

Keywords: by Meg Rithmire; Financial Services; Financial Services; Financial Services
  • 01 Feb 2001
  • News

What Makes a Good Leader

resonated across the MBA and Executive Education curriculum, in 1999 Dean Clark launched the HBS Global Leadership Initiative in order to broaden the School's outreach in this area. Headed by Kotter and Director Alan Price, the initiative View Details
Keywords: Management
  • 18 May 2022
  • Research & Ideas

Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers

Payday lenders have long been cast as villains for charging consumers sky-high interest rates, leaving borrowers who live paycheck to paycheck struggling to repay loans. But conventional banks are just as guilty of using fees to penalize... View Details
Keywords: by Rachel Layne; Financial Services
  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

generally found in more mature industries, involves identifying and eliminating unprofitable customers. A consumer bank with significant and stable market share had as an objective to "identify, upgrade, or exit unprofitable accounts." View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 01 Sep 2023
  • News

Solving for Z

unemployment has been hovering at historic lows; in April, it sank to 3.4 percent, a figure not seen since Neil Armstrong walked on the moon. US Chamber of Commerce analysis of data from the Bureau of Labor Statistics for the first part... View Details
Keywords: Alexander Gelfand; Illustrations by Doug Chayka; Administration of Human Resource Programs; Government
  • 20 Jul 2009
  • Research & Ideas

Markets or Communities? The Best Ways to Manage Outside Innovation

manufactuer's 787 Dreamliner, designed and built using more than 100 outside partners, is perhaps the most-watched example of the use of innovation networks. But already almost two years late, the project... View Details
Keywords: by Sean Silverthorne; Technology
  • 09 Aug 2011
  • First Look

First Look: August 9

experiment. The two experiments use the same methods and subject pool and examine games randomly selected from the same distribution. The current introductory paper presents the results of the estimation experiment and clarifies the... View Details
Keywords: Sean Silverthorne
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

specialized). We also examine whether team familiarity—team members' prior experience working with one another—helps teams to better manage challenges created by task changes and greater interpersonal team diversity. Using detailed... View Details
Keywords: Sean Silverthorne
  • 08 Apr 2013
  • Research & Ideas

How to Demotivate Your Best Employees

company. Perfect attendance was defined as not having any unexcused absences or tardy shift arrivals during the month. The plant managers had all the right intentions when they implemented the award program. Absenteeism and tardiness costs View Details
Keywords: by Dina Gerdeman; Service
  • 22 May 2019
  • Blog Post

What is FIELD Global Immersion?

Global Partner (GP) company in one of 16 cities that has a product or service challenge they would like the team to address with their local consumers. The course culminates in a one-week Immersion at the end of the semester, at which... View Details
  • Web

2023 Reunion Presentations - Alumni

coaching session. BAKER LIBRARY Stamps Reading Room | 9:00 am – 5:00 pm + More Info – Less Info Exploring a new career opportunity, working on a pitch deck, or interested in finding out more about a competitor? We can help! Talk to a Baker librarian to learn how to... View Details
  • 14 Nov 2007
  • First Look

First Look: November 14, 2007

sectors beyond the original bath soap category. The development causes the brand team to take a fresh look at the clichés of the beauty industry. The result is the controversial Real Beauty campaign. As the campaign unfolds, Unilever learns to View Details
Keywords: Martha Lagace