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  • 08 Jan 2025
  • News

Mapping Pain Points at the IRS

Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
Keywords: Jennifer Myers; IRS; customer service; government service; Executive, Legislative, and Other General Government Support; Government
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

Strategic Interactions in Two-Sided Market Oligopolies (revised) Authors:Emmanuel Farhi and Andrei Hagiu Abstract Strategic interactions between two-sided platforms depend not only on whether their decision variables are strategic... View Details
Keywords: Martha Lagace
  • 26 Jun 2017
  • Working Paper Summaries

Inventory Management for Mobile Money Agents in the Developing World

Keywords: by Karthik Balasubramanian, David F. Drake, and Douglas Fearing; Financial Services; Banking
  • May 2020 (Revised December 2022)
  • Case

Soofa: Displaying the Right Path?

By: Jeffrey J. Bussgang, Amy Klopfenstein and Amram Migdal
In November 2019, Sandra Richter, co-founder and CEO of Soofa, a network of advertising-supported digital bulletin boards, must decide between two different fundraising and expansion plans for her company. One plan entails raising $15 million in a Series A round and... View Details
Keywords: Business Ventures; Business Model; Business Plan; Business Startups; Entrepreneurship; Decision Making; Decisions; Ethics; Geography; Geopolitical Units; Finance; Investment; Markets; Market Entry and Exit; Demand and Consumers; Network Effects; Media; Society; Urban Development; Sustainable Cities; Information Technology; Information Infrastructure; Digital Platforms; Strategy; Business Strategy; Expansion; Relationships; Partners and Partnerships; Capital; Venture Capital; Technology Industry; Technology Industry; Technology Industry; North and Central America; United States; Massachusetts; Cambridge
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  • 18 Oct 2021
  • Blog Post

How Much is Freedom Worth? For Gig Workers, a Lot.

For some gig workers, losing the flexibility to set their own schedules is equivalent to taking a 17 percent pay cut, according to new research that explores the wages and work habits of DoorDash drivers. App-based platforms that allow... View Details
Keywords: Consumer Products
  • 01 Dec 2022
  • News

Educating, Connecting, and Mobilizing Around Climate Change

for tomorrow. The BEI aims to leverage HBS’s unique platform to help move the needle on climate change and accelerate climate solutions. Critical issues such as these are also among the focal points for HBS’s new Institute for the Study... View Details
Keywords: Jennifer Gillespie
  • 01 Sep 2024
  • News

Far-Reaching Impact

Above: Teachers in India's daycare system draw on Rocket Learning's digital platform to enhance learning. Photo courtesy Rocket Learning When the news reached Namya Mahajan (MBA 2022) as her HBS graduation was approaching that she would receive financial assistance to... View Details
Keywords: Jennifer Gillespie
  • 12 Nov 2024
  • HBS Case

Inside One Startup's Journey to Break Down Hiring (and Funding) Barriers

Launching a social justice startup takes more than a moving story. Ask Harley Blakeman, the 32-year-old founder of Honest Jobs. He has perfected his elevator pitch, but that doesn’t mean launching his business has been easy. A once-homeless teenager from Florida,... View Details
Keywords: by Avery Forman; Employment
  • 17 Apr 2024
  • Blog Post

New Venture Competition 2024: Business and Environment Ventures

Watch Solara at the 2024 New Venture Competition. 2024 Social Enterprise Track Crowd Favorite: SeaCycle - Hande Ilhan (MBA 2025), Jakob Spiess (MBA 2025) - Pioneering sustainable biopolymer production. 2024 Tough Technology Prize Winner:... View Details
  • 16 May 2018
  • News

ALUMNI NVC Finals and Regional Roundup

2015) told an audience of 500 that DynamiCare Health uses a digital platform to monitor and reward addicts for active recovery efforts, eliminating degrading methods of drug testing. DynamiCare took the top prize of $75,000. George... View Details
Keywords: Margie Kelley
  • Web

Global Activities 2020-2021 - Global Activities 2021

and three previous recipients had their funding extended. Moni Alli (MBA 2021) , founder of Front Edge, a lending platform in Lagos, Nigeria, that provides access to affordable working capital solutions. Nelly-Ange Kontchou (MD/MBA 2018)... View Details
  • 30 Apr 2019
  • First Look

New Research and Ideas, April 30, 2019

2019 HarperBusiness The Business of Platforms: Strategy in the Age of Digital Competition, Innovation, and Power By: Cusumano, Michael A., Annabelle Gawer, and David B. Yoffie Abstract—The Business of Platforms explores the strategic,... View Details
Keywords: Dina Gerdeman
  • February 2021
  • Teaching Plan

Soofa: Displaying the Right Path?

By: Jeffrey J. Bussgang and Amy Klopfenstein
This teaching plan serves as a supplement to the case “Soofa: Displaying the Right Path?” HBS 820-098. The case explores the tension between two different financing and expansion plans for a startup, and explores issues related to business model pivots and industry... View Details
Keywords: Business Ventures; Business Model; Business Plan; Business Startups; Entrepreneurship; Decision Making; Decisions; Judgments; Ethics; Geography; Geopolitical Units; Finance; Investment; Markets; Market Entry and Exit; Demand and Consumers; Media; Society; Urban Development; Sustainable Cities; Information Technology; Information Infrastructure; Digital Platforms; Strategy; Business Strategy; Expansion; Relationships; Capital; Venture Capital; Technology Industry; Technology Industry; Technology Industry; North and Central America; United States; Massachusetts; Cambridge
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  • 01 Sep 2016
  • News

Case Study: Alumni Advice for a Health Care Startup

workers), who work as virtual health care assistants, handling everything from long-term care arrangements to transportation. Wellthy’s digital platform is designed as a consumer- friendly project management tool, and allows for... View Details
  • February 1998 (Revised February 1999)
  • Case

FreeMarkets OnLine

By: V. Kasturi Rangan
Describes the marketing strategy of an entrepreneurial start-up engaged in electronic purchasing for large manufacturers. By creating an electronic bidding platform, the company has been able to cut down procurement costs by about 15%. The case question concerns how... View Details
Keywords: Cost Management; Growth and Development Strategy; Marketing Strategy; Bids and Bidding; Market Entry and Exit; Digital Platforms; Production; Electronics Industry
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  • Web

Finalists | New Venture Competition

2026) Vineet Jammalamadaka (MS/MBA 2026) Kevin Mathew (MS/MBA 2026) Gordon Xiang (MS/MBA 2026) Importrix is an AI platform for imports that automates the customs brokerage process end-to-end to improve the efficiency of logistics... View Details
  • 01 Mar 2014
  • News

Everything Old Is a New Opportunity

series of summit-style events that bring like-minded technology and design innovators together with experts in the field of aging. The next step will be scaling the enterprise through local chapters in cities around the world and raising... View Details
Keywords: Robert S. Benchley; Health, Social Assistance; Personal Services
  • 12 Apr 2016
  • First Look

April 12, 2016

Spontaneous Deregulation: How to Compete with Platforms That Ignore the Rules By: Edelman, Benjamin G., and Damien Geradin Abstract—Many successful platform businesses—think Airbnb, Uber, and YouTube—ignore... View Details
Keywords: Sean Silverthorne
  • 18 Nov 2014
  • First Look

First Look: November 18

Download working paper: http://www.hbs.edu/faculty/Publication%20Files/15-033_d218ec59-b694-4f4f-ba4e-0e64b54e4c34.pdf Financial Development and Technology Diffusion By: Comin, Diego, and Ramana Nanda Abstract—We examine the extent to... View Details
Keywords: Sean Silverthorne
  • 08 Dec 2015
  • News

Living the Legacy

full of reporters. He’s not just going to sit there and nod. He’s going to question assumptions and refute them.” How does CORe differ from other online programs? Paul felt that HBX maximized the web platform whereas many other online... View Details