Quality Management - Publications - Faculty & Research

05 Sep 2006
Research & Ideas

HBS Cases: Porsche’s Risky Roll on an SUV

Products German craftsmanship and quality are famous, and according to Fear, German companies generally compete as niche producers, particularly those that manufacture high-quality goods that demand a premium price. In 2004-2005 Germany... View Details

Keywords: by Martha Lagace; Auto; Manufacturing

Web

William Donaldson | Baker Library

institutional fund manager required higher quality research on firms’ projected stock price performance than was available on Wall Street at the time. Bill and his partners Dan Lufkin and Richard Jenrette... View Details

March 2019
Teaching Note

Zespri Grows

By: David E. Bell and John Masko

Teaching Note for HBS No. 519-047. View Details

Citation

Purchase

Beals and fellow AMF executives orchestrated a leveraged buyout of Harley-Davidson in 1981 when it was on the brink of collapse. Through the adoption of quality management approaches and prudent investments,... View Details

Keywords: Automotive & Aerospace

20 Nov 2007
First Look

First Look: November 20, 2007

ownership patterns across different towns, allowing credible identification of the effects of bank ownership on financial development, lending rates, and the quality of intermediation, as well as employment and investment. Credit markets... View Details

Keywords: Martha Lagace

Student-Faculty-Profile

Michelle Shell & Ryan Buell

them. Ryan: At HBS, research literally meets practice. The questions we tackle arise from a deep understanding of both the extant theory and the real problems managers face. Michelle entered the doctoral program fascinated by impediments... View Details

16 Sep 2008
First Look

First Look: September 16, 2008

Reporting Standards (IFRS) in Europe. European IFRS adoption represented a major milestone towards financial reporting convergence yet spurred controversy reaching the highest levels of government. We find a more positive reaction for firms with lower View Details

01 Oct 1996
News

New Releases

Leading Change by John P. Kotter (Harvard Business School Press) Total quality management, reengineering, rightsizing, and restructuring -- innovations intended to make companies more competitive -- routinely fall short, says HBS... View Details

06 Jun 2013
Op-Ed

How to Do Away with the Dangers of Outsourcing

Staffing, risks, benefits, and regulatory compliance are all increasingly externalized, most often to parts of the world where need routinely trumps prudence. Rather than manage their own corporate assets, CEOs and other top executives of... View Details

Keywords: by Ranjay Gulati; Manufacturing; Apparel & Accessories; Fashion

01 Feb 1997
News

Herzlinger on Health Care: Revolution in Evolution

"focused factories." An example is the Shouldice Hospital in Canada, which performs hernia operations exclusively. Its operations are substantially cheaper and higher quality than those in a traditional hospital because it focuses its... View Details

30 Sep 2014
News

Life Lessons on the Open Seas

love, instantly,” he recalls. His passion for the water prompted him to start training to sail competitively—and to leave his job in wealth management at Goldman Sachs in order to skipper his first therapeutic sail, for eight disabled... View Details

Keywords: Jill Radsken

01 Dec 1999
News

EMC's Ruettgers Finds Gold in Data Storage

noted, EMC has spent some $1 billion during the 1990s developing its own software for data storage and retrieval. Emphasis on R&D and quality control has been a key to EMC's success. But Ruettgers, often noted for making brilliant... View Details

01 Mar 2006
News

Entrepreneur's Notebook with Paul Conforti and Kim Moore (both MBA '97)

managing call centers for insurance companies but wanted to switch from telephonic to face-to-face service, so I decided to focus on restaurants. I spent the first year at HBS researching the industry and settled on desserts. They are the... View Details

Keywords: Margie Kelley; desserteries; Food Services and Drinking Places; Hospitality

11 Jun 2018
Blog Post

Meet the 2018-2019 Blavatnik Fellows in Life Science Entrepreneurship

on a Fulbright Scholarship. David Mou (MD/MBA 2014) Click Here David Mou is the co-founder and medical director of Valera Health, a behavioral health company that allows providers and payers to better manage chronic medical and mental... View Details

01 Jun 2005
News

Do You Speak Business?

China. “I have no regrets,” he adds, “because I learned so much from that experience.” Now working in strategic planning for Philip Morris International’s China operations, Klump is part of a small management team whose eleven members... View Details

Keywords: Garry Emmons

20 May 2013
Research & Ideas

The Long-Term Fix to US Competitiveness

spirited discussions on how HBS alumni could play an active role in the national debate, countering the "circus" in D.C. “People who should be allies are at cross-purposes with each other.” "We are trying to understand what we can do to actually move the... View Details

Keywords: by Stephanie Schorow & Harvard Gazette

01 Dec 2018
News

What I Do: Lindsey Mead (MBA 2000), Vedica Qalbani and Jessica Wu (both MBA 2007)

The search firm Ratio Advisors was founded last year on a simple but revolutionary concept: Starting a business with people who share your ideals can be as much of a driving factor as what that business does. As they spent time creating a founding document, the firm’s... View Details

Keywords: Julia Hanna; illustrations by Peter and Maria Hoey

06 Apr 2016
Research & Ideas

Should Entrepreneurs Pitch Products or Ideas for Products?

speculation—and then, hopefully, sell it? “One of the top questions screenwriters talk about in their online communities is whether to pitch or to spec,” says Luo. In her paper published by Management Science, When to Sell Your Idea:... View Details

Keywords: by Carmen Nobel; Motion Pictures & Video; Entertainment & Recreation; Banking

01 Jun 2000
News

The Right Connections

backgrounds or experience levels of the top management team -- the CEO, CFO, and chief scientific officer, in particular -- aren't really the deciding factors for investment bankers," explains HBS associate professor Monica C. Higgins,... View Details

Keywords: Judith A. Ross

02 Sep 2002
Research & Ideas

Foreign Multinationals in the U.S.: A Rocky Road

toughest in the world, both because of its size and because of the highly aggressive behavior of competitors. An inward investor must have the strong capability to survive in such an environment. This capability must include high quality... View Details

Keywords: by Sarah Jane Johnston & Martha Lagace

Publications