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  • 14 Jul 2014
  • Research & Ideas

Pay Attention To Your ‘Extreme Consumers’

suits are the physical embodiments of ethnography, immersing the engineers in their customers' life experiences," says Avery. The resulting redesign of the car not only made it easier for those impaired... View Details
Keywords: by Michael Blanding
  • Web

Financial Accounting Online Course | HBS Online

decisions Value a venture, project, or investment opportunity and perform a sensitivity analysis Who Will Benefit College Students and Recent Graduates Those Considering an MBA Mid-Career Professionals Learn the language View Details
  • 28 Feb 2022
  • Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

Hotels, restaurants, and other businesses in the service industry often thrive or die depending on whether they provide exemplary customer service, but new research shows that the color of a customer’s skin can determine whether the... View Details
Keywords: by Pamela Reynolds
  • 04 Nov 2014
  • First Look

First Look: November 4

point out that they may benefit politically connected capitalists or bail out inefficient firms. We study the effect of loans and equity investments of the Brazilian National Development Bank (BNDES) and... View Details
Keywords: Sean Silverthorne
  • March 2018 (Revised June 2018)
  • Case

City Year at 30: Toward Long-Term Impact

By: Rosabeth Moss Kanter and James Weber
In 2018, City Year was a 30-year-old nonprofit that recruited and organized teams of young-adult “volunteers” (corps teams) to provide a year of citizen service. It had 3,100 corps members serving in 327 schools located in 28 U.S. cities. In its early decades, City... View Details
Keywords: Education; Service Operations; Nonprofit Organizations; Growth and Development Strategy; Performance Efficiency; Resource Allocation; Change Management; Social Entrepreneurship; Middle School Education; Secondary Education; Philanthropy and Charitable Giving; Human Capital; Growth Management; Service Delivery; Organizational Design; Social Enterprise; Poverty; United States
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  • 09 Jun 2022
  • HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

the company was able to maintain its position as one of the top three food distribution companies in the US among rivals Sysco and Performance Food Group, capturing 10 percent View Details
Keywords: by Pamela Reynolds
  • 14 Apr 2022
  • Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

reevaluate. Maintaining culture change requires measurement. Leaders should constantly reassess their progress by collecting feedback from a random representative sample at random intervals. The culture of continuous View Details
Keywords: by Hise O. Gibson and MaShon Wilson
  • 23 Aug 2016
  • First Look

August 23, 2016

Kotsantonis, Sakis, Christopher Pinney, and George Serafeim Abstract—The authors’ aim in this article is to set the record straight on the financial performance of sustainable investing while also correcting... View Details
Keywords: Sean Silverthorne
  • 04 Jul 2005
  • What Do You Think?

How Can Business Schools Be Made More Relevant?

"discipline"—mathematics, economics, sociology, and psychology, among others. These recommendations were received warmly by business schools seeking to improve their reputations and acceptance in the academic community. Many... View Details
Keywords: by James Heskett
  • Web

Leadership - Faculty & Research

and access to real-time data. But less transparent work environments can yield more-transparent employees. Employees perform better when they can try out new ideas and approaches within certain zones of... View Details
  • Web

Faculty & Research | Social Enterprise | Harvard Business School

districts in the United States. These efforts have resulted in more than 30 case studies focused on adapting and applying management concepts within urban public school systems to drive improved performance... View Details
  • 13 Jul 2021
  • Research & Ideas

Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets

Negativity spreads faster than positivity online, and news organizations at both ends of the political spectrum are leveraging this tendency on Twitter, according to a new study. To test whether the broadcast news adage, “If it bleeds, it... View Details
Keywords: by Kristen Senz; Media & Broadcasting
  • Web

Mid-US - Global

Living in metro Detroit and Flint, Hurd experienced firsthand the shortcomings of public transportation, sparking his passion for improving these systems with the belief that "bridging communities through... View Details
  • Research Summary

Supply Chain Inventory Planning

My work studies management decision-making in demand and supply planning contexts with a focus on forecasting and inventory planning decisions.  I examine these decision-making processes from both a supply chain (i.e. across firm) and an... View Details

  • 05 Jul 2012
  • What Do You Think?

Why Is Trust So Hard to Achieve in Management?

office, management is trusted," in the organizations I studied. That strikes me as a pretty wide and low range of levels of agreement. The numbers coincided with the financial View Details
Keywords: by James Heskett
  • 2014
  • Working Paper

Team Scaffolds: How Meso-Level Structures Support Role-based Coordination in Temporary Groups

By: Melissa A. Valentine and Amy C. Edmondson
This paper shows how meso-level structures support effective coordination in temporary groups. Prior research on coordination in temporary groups describes how roles encode individual responsibilities so that coordination between relative strangers is possible. We... View Details
Keywords: Fluid Personnel; Team Scaffolds; Team Effectiveness; Role-based Coordination; Multi-method; Health Care and Treatment; Analytics and Data Science; Knowledge Use and Leverage; Organizational Structure; Outcome or Result; Performance Effectiveness; Groups and Teams; Networks; Behavior; Balance and Stability; Health Industry
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  • 24 Jul 2018
  • First Look

New Research and Ideas, July 24, 2018

2018 Independently published Unlocked: Keys to Improve Your Thinking By: Zaltman, Gerald Abstract—What’s the best way to change your life? Change how you think, says marketing guru Gerald Zaltman. While most View Details
Keywords: Dina Gerdeman
  • June 2020
  • Article

How Scheduling Can Bias Quality Assessment: Evidence from Food Safety Inspections

By: Maria Ibanez and Michael W. Toffel
Accuracy and consistency are critical for inspections to be an effective, fair, and useful tool for assessing risks, quality, and suppliers—and for making decisions based on those assessments. We examine how inspector schedules could introduce bias that erodes... View Details
Keywords: Assessment; Bias; Inspection; Scheduling; Econometric Analysis; Empirical Research; Regulation; Health; Food; Safety; Quality; Performance Consistency; Governing Rules, Regulations, and Reforms
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  • Web

Guides to Archival Collections – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

documentation regarding his interest in improvements in education and training, the importance of psychology and sociology in personnel management, and the nature of... View Details
  • 21 Mar 2019
  • HBS Case

The Ferrari Way

car on the market, but the best combination of the two, which makes us the most thrilling. Our concept of performance includes pleasure.” While other sports car manufacturers... View Details
Keywords: by Michael Blanding; Auto