Operational Effectiveness - Publications - Faculty & Research

10 Mar 2014
News

CEO Succession

Keywords: succession planning; CEOs; change management

10 Apr 2006
Research & Ideas

obligations, and the relentless pressure of globalization and foreign competition. GM, for example, while it still has more than 300,000 employees worldwide, once employed 600,000 Americans alone and estimates it will employ only 86,000 in its U.S. View Details

Keywords: by Garry Emmons; Manufacturing; Transportation; Auto

2021
Article

Evidence of Decreasing Internet Entropy: The Lack of Redundancy in DNS Resolution by Major Websites and Services

By: Samantha Bates, John Bowers, Shane Greenstein, Jordi Weinstock, Jonathan Zittrain and Yunhan Xu

This paper analyzes the extent to which the Internet’s global domain name resolution (DNS) system has preserved its distributed resilience given the rise of cloud-based hosting and infrastructure. We explore trends in the concentration of the DNS space since at least... View Details

Keywords: Domain Name System; Resilience; Entropy; Internet and the Web; Infrastructure; Performance Effectiveness; Safety; Cybersecurity

Citation

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01 Sep 2003
News

Transforming Baker Library

will be arrayed along the perimeter of each floor, and offices for librarians and support staff will be located on the first and third floors. “Great care is going into preserving our world-class collections,” says Frank Hayes (PMD 75, 2000), chief of View Details

Keywords: Margie Kelley; Colleges, Universities, and Professional Schools; Educational Services

25 Feb 2020
News

The Past Informs the Future of Work

workforce is inherently of interest,” says Assistant Professor Daniel Gross, who examines the historical effects of automation. He coauthored the case “AT&T: Managing Technological Change and the Future of Telephone View Details

Keywords: Jennifer Gillespie; Telecommunications; Information

01 Sep 2012
News

Hierarchy's Last Stand

It’s a puzzle that some people still seek high status for its own sake. Leadership, wealth, and well-being have increasingly little to do with hierarchy, and the perks of power aren’t what they used to be. Hierarchy hasn’t disappeared, but its days are numbered. The... View Details

Keywords: Rosabeth Moss Kanter; Corporate Services

01 Dec 2014
News

3-Minute Briefing: Nagisa Manabe (MBA 1991)

automation in the Postal Service, but also this true attention to detail. It’s a little bit ironic, but we are doing much more marketing right now through direct mail, which is a very effective recruitment tool for engaging small... View Details

Keywords: Julia Hanna

01 Jun 2018
News

Research Brief: Lessons from Last Place

the operational implications of that behavior for service providers. Buell’s research, which included observing the behaviors of people both in a physical line at the grocery store checkout and in virtual lines when asked to take an... View Details

Keywords: Jennifer Myers

01 Oct 1996
News

The Drive for Excellence: An Interview with Jim Henderson

operate in an open and direct fashion. From my point of view as a CEO, one of the most important reasons for behaving responsibly is the effect it has on our own people and our organization. It helps attract... View Details

04 Jun 2008
News

Whistle While You Work

As part of its 100th anniversary (www.hbs.edu/centennial) party for faculty, staff, and students in April, HBS brought in Benjamin Zander (www.benjaminzander.com), a world-renowned conductor and teacher who heads the Boston Philharmonic and New England Conservatory... View Details

Keywords: Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

01 Mar 2018
News

Case Study: On the Record

“completely revolutionized our business in terms of operations and streamlining,” Cleary says. With a relatively small $20 million in robo-advised accounts, “the effect on the revenue side was minimal, but... View Details

Keywords: April White

01 Jun 2001
News

Point, Click, Give: Internet Fuels Philanthropic Fundraising Revolution

many WEBSE business models. To succeed, Austin argues, WEBSEs must execute effective strategies in three key areas. For driving traffic to the site, he uncovered two primary models: WEBSEs can generate the traffic themselves, or... View Details

Keywords: Anne Kavanagh; News, Library, Internet, and Other Services; Information

05 Jul 2011
News

The Business of Champions

Last month, more than one million people lined the streets of Boston for a parade in honor of their National Hockey League champion Boston Bruins. Talk about consumer excitement over a product! On that score (or should I say “SCO-ORE!”), could the Bruins’ remarkable... View Details

Keywords: Garry Emmons; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

17 Dec 2015
News

Examining Global Workforce Management

particular circumstances,” says Sucher, MBA Class of 1966 Professor of Management Practice and Joseph L. Rice, III Faculty Fellow. “Both why and how they are done matter—to employees and to the company’s future performance.” Sucher is exploring how some companies are... View Details

01 Mar 2005
News

Robert Buzzell Remembered

known as the Profit Impact of Marketing Strategies (PIMS), designed to identify and measure the determinants of profits in individual businesses. The author or coauthor of eleven books, Buzzell worked extensively on subjects such as marketing economics; the economic... View Details

28 Jan 2015
Research & Ideas

Ground Game, Air Wars, and Other Marketing Lessons From Presidential Elections

have not only advertised more on TV and in other media, but also upped the ante on personal selling efforts with an increased number of local field operation offices as a way to reach out to voters. But which strategy was more View Details

Keywords: by Dina Gerdeman

01 Jun 2024
News

The Bookshelf: Try As One Might

A professor of management at the Darden Graduate School of Business at the University of Virginia and a leading expert on design thinking, Jeanne Liedtka (MBA 1981) helps people make better decisions through experimentation. The concept sounds simple enough in the... View Details

Keywords: Jen McFarland Flint; experimentation; innovation; process

01 Mar 2016
News

Case Study: Paper Chase

operates four sales kiosks in the Boston area, with mobile retail teams that visit local fairs and markets. The kiosks offer a valuable in-person experience with a high conversion rate for the $8–$13 cards. The split between in-person and... View Details

July–August 2018
Article

When Technology Gets Ahead of Society

By: Tarun Khanna

New technologies can be unsettling for industry incumbents, regulators, and consumers, because norms and institutions for dealing with them don’t yet exist. Interestingly, businesspeople in emerging economies face similar challenges: The rules are unclear and... View Details

Keywords: Technological Innovation; Society; Situation or Environment; Infrastructure; Entrepreneurship; Performance Effectiveness; Cooperation

Publications