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Show Results For
- All HBS Web
(2,472)
- People (5)
- News (552)
- Research (1,638)
- Events (13)
- Multimedia (3)
- Faculty Publications (909)
- 01 Dec 2017
- News
2017 in Retail: Voice-Activated, One-Hour-Delivery Shopping
building. The losers have been the middle-of-the-road retail strategies—JCPenney, Kohl’s, Gap, Abercrombie & Fitch—and the shopping malls they occupy. Their business models are completely outdated. Customers want convenience, they want... View Details
- 15 Nov 2017
- Research & Ideas
How Does a Social Startup Decide to Commercialize? It May Depend on the Founder's Gender
donations or grants, hybrid organizations generate their own commercial revenues that sustain their pursuit of a social mission. While hybrid models can enhance financial sustainability, they also pose new challenges for entrepreneurs.... View Details
Keywords: by Carmen Nobel
- 30 Nov 2009
- Research & Ideas
Tracks of My Tears: Reconstructing Digital Music
those data using an econometric model that relates the growth in online music buying to the revenues per bundle. Q: Could we have real-world definitions of what you mean by bundle, pure bundle, mixed bundle, and unbundling? A: Sure. A... View Details
- 01 Oct 1996
- News
Tedlow on Tires and the Meaning of Life
edited and abridged version of his remarks follows. The Model T was invented in 1908. Since you had to change your tires every nine months in those days, the tire industry was a good one to be in. By 1970, however, you only had to replace... View Details
- 16 May 2011
- Research & Ideas
What Loyalty? High-End Customers are First to Flee
domestic bank operating in more than 20 states from 2002 to 2006. In addition to proving what earlier models only hinted at—that new challengers offering high levels of service can siphon off the best... View Details
Keywords: by Julia Hanna
- 26 Jun 2014
- News
Digital Innovation at Sephora
- Web
Drone Policy | About
(military and government), or model (recreational) guidelines. UAS that are operated for compensation are deemed commercial UAS and must receive a Special Airworthiness Certificate by the FAA. Due to FAA... View Details
- 01 Sep 2017
- News
The Big Business of Returns
(illustration by Chris Philpot) Sources: (1) National Retail Federation; (2) Industry analyst Kurt Salmon; (3) Inbound Logistics; (4) B-Stock Solutions View Details
- 10 Apr 2013
- Research & Ideas
Learning Curve: Making the Most of Outsourcing
model fits the practice of teleradiology. The article, titled "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services," was written by Huckman; Jonathan R. Clark (HBS PhDHP '10), Pennsylvania... View Details
- 02 Oct 2013
- News
General Motors Takes a Look Under Tesla's Hood
- July 2007 (Revised March 2008)
- Background Note
Staging Two-Sided Platforms
By: Thomas R. Eisenmann and Andrei Hagiu
Firms that aspire to develop two-sided platforms face a formidable challenge. Prospective users on each side will not invest in the platform until they are confident there will be enough users on the other side. Traditional strategies for dealing with this... View Details
Keywords: Business Model; Risk Management; Two-Sided Platforms; Supply Chain; Strategy; Retail Industry
Eisenmann, Thomas R., and Andrei Hagiu. "Staging Two-Sided Platforms." Harvard Business School Background Note 808-004, July 2007. (Revised March 2008.)
- June 2001
- Background Note
Ten Components of a Strategic I-Net, The
By: Richard L. Nolan
Identifies the 10 key components of a strategic I-Net. May be used with any case or discussion about building strategic IT infrastructures. View Details
Nolan, Richard L. "Ten Components of a Strategic I-Net, The." Harvard Business School Background Note 301-154, June 2001.
- 01 Mar 2015
- News
Case Study: The Speed of Light
(Photo courtesy of KDC Solar) Launched in 2011, QE solar is an operations and maintenance company focused on servicing large-scale, commercial solar energy structures—the kind typically owned by large utility companies. The company is... View Details
- 01 Jun 2018
- News
Case Study: Tip the Scale
as it passes. It’s probably obvious, but you could just replicate the old model and stamp it out. There are lots of regional micro-fulfillment centers that are closer to customers, all with seven employees on the line. —Casey Taylor (MBA... View Details
- 01 Apr 2002
- News
Back on Course
the fact that those models produced 70 percent of the firm's revenue. "They were practical, but ugly," noted Heese, who expressed distaste for the "fiberglass bathtubs" that are all too common these days. Chris- Craft plans to launch a... View Details
- April 2017 (Revised February 2020)
- Supplement
edaixi (eWash): Digital Transformation of Laundry Services (B)
By: Feng Zhu, Weiru Chen, Chuang Chen and Ciwu Lin
Founded in 2013 as a laundry service featuring online ordering for home pickup and delivery, China’s edaixi (eWash) illustrated the online-to-offline (O2O) business model. As yet unclear in 2016 was the optimal way to organize third-party laundry service providers,... View Details
Keywords: Laundry; O2O; Online-to-offline; Service Operations; Business Model; Digital Platforms; Transformation; Service Industry; China
Zhu, Feng, Weiru Chen, Chuang Chen, and Ciwu Lin. "edaixi (eWash): Digital Transformation of Laundry Services (B)." Harvard Business School Supplement 617-038, April 2017. (Revised February 2020.)
- 06 Jun 2005
- Research & Ideas
Microsoft vs. Open Source: Who Will Win?
was in cahoots with Microsoft. Our model indicates that if buyers are sufficiently forward-looking, such actions may jeopardize the ability of Linux to continue as an effective competitor in the operating... View Details
- 01 Sep 2016
- News
Case Study: Alumni Advice for a Health Care Startup
was operating as a kind of project manager for her mom—and that she was one of 66 million Americans taking care of an ill, aging, or disabled loved one—she began to build a more modern solution to care management. Wellthy provides loved... View Details
- 01 Sep 2015
- News
Case Study: Golden Ticket
other gate-related event services. The company—which formed in late 2014 in a merger of a ticket-selling operation and a youth sports–focused custom commemoratives business—currently works with about two dozen schools in California, has... View Details