Management Skills - Publications - Faculty & Research

11 Dec 2023
Blog Post

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy

and excitement about future opportunities. Kyle Leahy (MBA 2011) In young adulthood at Georgetown University, Leahy set out to uncover where her career path would lead, double majoring in English and Math. This academic combination allowed her to use her creativity and... View Details

Web

Negotiation Course Online | HBS Online

Manager at YumEarth Develop the negotiation skills needed to maximize value in your everyday life, from negotiating a raise to buying a car. I am paying more attention to how my clients perceive the value of... View Details

10 Mar 2020
Research & Ideas

The Little Understood Problem Confronting Diverse Workplaces

2020 print edition of the Academy of Management Journal. “A big lesson for all organizations is to be more thoughtful about the extent to which our expectations for others are rooted in what worked for us, and also to understand that what... View Details

Keywords: by Julia Hanna

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

experiment, the researchers divided batches of new call agents into an individual identity group, an organizational identity group, and a control group. The control group went through the traditional process, focused on firm awareness and View Details

Keywords: by Carmen Nobel; Web Services; Service; Telecommunications

17 Nov 2009
First Look

First Look: Nov. 17

related systems: incentives, risk management and control, accounting, human capital, and culture. The worst firms had lethal combinations of strong incentives, weak control and risk management, flawed internal and external accounting, low... View Details

Keywords: Martha Lagace

02 Aug 2007
What Do You Think?

How Will Millennials Manage?

Summing Up Are we approaching a "millennial watershed" in management? The next generation of managers, comprising many "millennials," will be more adept at managing in a changing, global, and networked environment.... View Details

Keywords: by Jim Heskett

19 Jun 2023
Blog Post

The Road to Impact

made a leap of faith. If he could just find a management position at a nonprofit, he figured, he could help direct social change. “That was my thesis,” he recalls. Since he made that jump, he’s proved that thesis correct several times... View Details

16 Oct 2017
Research & Ideas

The Most Successful Startups Have Hands-On Founders

how these management skills can be acquired through peer networks, the researchers partnered with the Indian Software Product Industry Roundtable (iSPIRIT), a think tank that promotes the growth of Indian... View Details

Keywords: by Dina Gerdeman

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

"It doesn't happen overnight. Based on my observation of companies for almost a decade, I map out four levels that exemplify distinct stages through which companies may evolve on this journey." In our e-mail Q&A, we asked Gulati to describe what View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

23 Oct 2019
Blog Post

How to Talk Gooder in Business and Life

sharpen conversation skills is through practice, experimentation, feedback, reflection and more practice. “How to talk gooder in business and life” will help Elective Curriculum (EC) students hone their conversational skills—so they can... View Details

30 May 2023
Research & Ideas

Can AI Predict Whether Shoppers Would Pick Crest or Colgate?

working paper, and Israeli says the team has already received positive feedback from market researchers in the field who are beginning to explore the use to some of their methods. “There’s a really special type of skill that comes up when... View Details

Keywords: by Kristen Senz

01 Dec 2008
Lessons from the Classroom

How Many U.S. Jobs Are ‘Offshorable’?

India. "The case raises an uncomfortable question: Why should Monitor pay a Harvard MBA top dollar to conduct business research in the United States while an Indian Institute of Management graduate could do the work just as effectively in... View Details

Keywords: by Julia Hanna

August 2014 (Revised May 2016)
Case

Husk Power

By: Joseph B. Lassiter III and Sid Misra

In late 2013, Husk Power Systems found itself falling further and further behind plan. The founding CEO had decided to resign. His co-founder is faced with the decision of quitting his corporate job in the US to head to India and help form a new management team. Husk... View Details

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13 Mar 2023
Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

performance builds off that solid foundation.” Look at wider team-building Managers may want to build on the main finding: going through rigorous training together forms bonds that benefit the patient—or the customer—by fostering mutual... View Details

Keywords: by Rachel Layne; Health

November 2023
Case

UST's Adoption of Open Talent

By: Christopher Stanton and Kristen Senz

This case details the 2020 launch and subsequent scaling of UST’s Open Talent initiative, a program to integrate freelancers from digital platforms into its workforce. The case highlights how the shifting post-pandemic world, including layoffs, wage inflation, and... View Details

Keywords: Talent and Talent Management; Employment; Working Conditions; Organizational Change and Adaptation

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24 May 2017
News

Adebayo O. Ogunlesi, JD/MBA 1979

Independent Director, Goldman Sachs Chairman and Managing Partner, Global Infrastructure Partners As a student of philosophy, politics, and economics at Oxford, Bayo Ogunlesi learned that some lectures were optional. Several weeks into... View Details

Keywords: Susan Young

Blog

Is AI Coming for Your Job?

percent believe the technology will affect them personally. Harvard Business School faculty members share their thoughts below about how AI will reshape the workforce and the skills necessary to succeed in the years ahead. Joseph Fuller:... View Details

01 Jun 2024
News

Leveraging Generative AI

Four decades after HBS became the first business school in the country to require the use of personal computers in the MBA Program, the School is undergoing a different kind of technological transformation, one that leverages generative artificial intelligence (GenAI)... View Details

Keywords: Jennifer Gillespie

05 Apr 2004
Research & Ideas

Six Ways to Build Trust in Negotiations

What began as a misunderstanding about specifications and deadlines between a manager at RLX, a software development firm, and a manager at Impress, one of its clients, had escalated into a conflict charged... View Details

Keywords: by Deepak Malhotra

Web

Continuity of Strategic Direction - Institute For Strategy And Competitiveness

“Reinvention” and frequent shifts in direction are costly and confuse the customer, the industry, and the organization. Continuity of strategy is essential to creating and sustaining competitive advantage. This means: Understanding the strategy throughout the... View Details

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