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      • August 2004
      • Teaching Note

      Your Own Case Study (TN)

      By: Joshua D. Margolis and Sarah Marie Kauss
      Teaching Note to (9-405-037). View Details
      Keywords: Learning; Problems and Challenges; Programs
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      Margolis, Joshua D., and Sarah Marie Kauss. "Your Own Case Study (TN)." Harvard Business School Teaching Note 405-038, August 2004.
      • 8 Aug 2004
      • Conference Presentation

      Team Learning and the Racial Diversity-Performance Link

      By: R. Ely and David A. Thomas
      Keywords: Learning; Groups and Teams; Ethnicity; Performance
      Citation
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      Ely, R., and David A. Thomas. "Team Learning and the Racial Diversity-Performance Link." In The Academy of Management. Paper presented at the Academy of Management Annual Meeting, New Orleans, LA, August 08, 2004.
      • 2004
      • Working Paper

      The Recovery Window: Organizational Learning Following Ambiguous Threats in High-Risk Organizations

      By: Amy C. Edmondson, Michael A. Roberto, Richard M.J. Bohmer, Erika M. Ferlins and Laura R. Feldman
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      Edmondson, Amy C., Michael A. Roberto, Richard M.J. Bohmer, Erika M. Ferlins, and Laura R. Feldman. "The Recovery Window: Organizational Learning Following Ambiguous Threats in High-Risk Organizations." Harvard Business School Working Paper, No. 05-012, August 2004.
      • July 2004 (Revised May 2009)
      • Case

      Getting Participant-centered Learning to Work

      By: Thomas R. Piper, James L. Heskett and Gustavo Herrero
      The newly appointed dean of a South American business school is eager to transform the learning process from the traditional lecture method to one that actively engages students and contributes to the development of critical managerial skills, attitudes, and world... View Details
      Keywords: Change Management; Transformation; Business Education; Leading Change; Business Processes; Organizational Change and Adaptation; Alliances; Education Industry; South America
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      Piper, Thomas R., James L. Heskett, and Gustavo Herrero. "Getting Participant-centered Learning to Work." Harvard Business School Case 805-007, July 2004. (Revised May 2009.)
      • 2004
      • Chapter

      Psychological Safety, Trust and Learning: A Group-level Lens

      By: A. Edmondson
      Keywords: Trust; Learning; Groups and Teams; Safety; Social Psychology
      Citation
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      Edmondson, A. "Psychological Safety, Trust and Learning: A Group-level Lens." In Trust and Distrust in Organizations: Dilemmas and Approaches, edited by Roderick Kramer and Karen Cook, 239–272. New York: Russell Sage Foundation, 2004.
      • May 2004
      • Article

      Management Lessons from Mars

      By: Alan MacCormack
      Keywords: Management; Learning
      Citation
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      MacCormack, Alan. "Management Lessons from Mars." Forethought. Harvard Business Review 82, no. 5 (May 2004): 18–19.
      • May 2004
      • Article

      The Risky Business of Hiring Stars

      By: Boris Groysberg, Ashish Nanda and Nitin Nohria
      With the battle for the best and brightest people heating up again, you're most likely out there looking for first-rate talent in the ranks of your competitors. Chances are, you're sold on the idea of recruiting from outside your organization, since developing people... View Details
      Keywords: Staffing; Employee Retention; Selection and Staffing; Employees; Retention; Competitive Advantage; Human Resources; Performance
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      Groysberg, Boris, Ashish Nanda, and Nitin Nohria. "The Risky Business of Hiring Stars." Harvard Business Review 82, no. 5 (May 2004): 92–100.
      • March 2004
      • Case

      L.L. Bean: A Search for Growth

      By: Rajiv Lal, Walter J. Salmon and James Weber
      In mid-2003, CEO Chris McCormick felt L.L. Bean was in a good position to begin to grow again. For nearly 90 years, the company sold clothing and gear for outdoor enthusiasts through its catalogs and a single retail store in Freeport, Maine. In the three decades prior... View Details
      Keywords: Business History; Restructuring; Growth and Development Strategy; Cost Management; Sales; Performance Improvement; Diversification; Distribution Channels; Resignation and Termination; Retail Industry; Web Services Industry
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      Lal, Rajiv, Walter J. Salmon, and James Weber. "L.L. Bean: A Search for Growth." Harvard Business School Case 504-080, March 2004.
      • March 2004 (Revised April 2004)
      • Background Note

      Seeing What's on Red Auerbach's Mind

      By: Joseph B. Lassiter III and John T. Gourville
      Analysis of an interview with Red Auerbach, HBR No. 87201. Alan M. Webber, who conducted the interview, probed for the lessons that Auerbach has learned from a long and productive career coaching and managing the Boston Celtics, a professional basketball team in the... View Details
      Keywords: Markets; Research; Sports; Product Development; Communication Intention and Meaning; Sports Industry
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      Lassiter, Joseph B., III, and John T. Gourville. "Seeing What's on Red Auerbach's Mind." Harvard Business School Background Note 804-160, March 2004. (Revised April 2004.)
      • March 2004 (Revised November 2004)
      • Background Note

      Building Capabilities: Mechanisms for and Impediments to Learning

      By: Steven J. Spear and H. Kent Bowen
      Stand-alone teaching note. View Details
      Keywords: Education
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      Spear, Steven J., and H. Kent Bowen. "Building Capabilities: Mechanisms for and Impediments to Learning." Harvard Business School Background Note 604-082, March 2004. (Revised November 2004.)
      • 25 Feb 2004
      • Other Presentation

      Competitiveness in Rural U.S. Regions: Learning and Research Agenda

      By: Michael E. Porter, Christian H.M. Ketels, Kaia K. Miller and Richard Bryden
      Competitiveness in Rural U.S. Regions: Learning and Research Agenda View Details
      Keywords: Economics; Growth and Development; United States
      Citation
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      Porter, Michael E., Christian H.M. Ketels, Kaia K. Miller, and Richard Bryden. "Competitiveness in Rural U.S. Regions: Learning and Research Agenda." U.S. Economic Development Administration, February 25, 2004.
      • 2004
      • Other Teaching and Training Material

      Great Negotiator 2002: Lakhdar Brahimi

      By: James K. Sebenius and Kristin Schneeman

      The Program on Negotiation honored Ambassador Brahimi in events on October 2, 2002. These began with an in-depth faculty-moderated discussion with a group of students, faculty, and guests at Harvard Business School. On the evening of the 2nd, Ambassador Brahimi... View Details

      Keywords: Negotiation; Learning; Strategy; Afghanistan
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      Sebenius, James K., and Kristin Schneeman. "Great Negotiator 2002: Lakhdar Brahimi." Program on Negotiation at Harvard Law School, 2004. Video. (DVD.)
      • 2004
      • Case

      Learning to Manage with Data in Duval County Public Schools: Lake Shore Middle School (A)

      By: Allen Grossman, James P. Honan and Caroline Joan King
      Keywords: Middle School Education; Management Skills; Florida
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      Grossman, Allen, James P. Honan, and Caroline Joan King. "Learning to Manage with Data in Duval County Public Schools: Lake Shore Middle School (A)." Harvard Business School Publishing Case, 2004.
      • 2004
      • Teaching Note

      Learning to Manage with Data in Duval County Public Schools: Lake Shore Middle School (A) and (B) Case Series, Teaching Note

      By: Allen Grossman, James P. Honan and Caroline Joan King
      Keywords: Middle School Education; Management Skills; Florida
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      Grossman, Allen, James P. Honan, and Caroline Joan King. "Learning to Manage with Data in Duval County Public Schools: Lake Shore Middle School (A) and (B) Case Series, Teaching Note." Harvard Business School Publishing Teaching Note, 2004.
      • 2004
      • Case

      Learning to Manage with Data in Duval County Public Schools: Lake Shore Middle School (B)

      By: Allen Grossman, James P. Honan and Caroline Joan King
      Keywords: Middle School Education; Management Skills; Florida
      Citation
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      Grossman, Allen, James P. Honan, and Caroline Joan King. "Learning to Manage with Data in Duval County Public Schools: Lake Shore Middle School (B)." Harvard Business School Publishing Case, 2004.
      • 2003
      • Chapter

      Management in Perspective: Lessons Learned from Harvard Business School

      By: D. Quinn Mills and Franziska Zellweger
      Keywords: Management
      Citation
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      Mills, D. Quinn, and Franziska Zellweger. "Management in Perspective: Lessons Learned from Harvard Business School." In E-Learning an Hochschulen. An Beispielen lernen, edited by Dieter Euler and Karl Wilbers, 89–96. Switzerland: Institut für Wirtschaftspädagogik, 2003, German ed.
      • Article

      Why Hospitals Don't Learn from Failures: Organizational and Psychological Dynamics That Inhibit System Change

      By: A. Tucker and A. Edmondson
      The importance of hospitals learning from their failures hardly needs to be stated. Not only are matters of life and death at stake on a daily basis, but also an increasing number of U.S. hospitals are operating in the red. This article reports on in-depth qualitative... View Details
      Keywords: Health Care and Treatment; Health Industry
      Citation
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      Tucker, A., and A. Edmondson. "Why Hospitals Don't Learn from Failures: Organizational and Psychological Dynamics That Inhibit System Change." California Management Review 45, no. 2 (Winter 2003). (Winner of Accenture Award For the article published in the California Management Review that has made the most important contribution to improving the practice of management​.)
      • November 2003 (Revised May 2005)
      • Case

      Beverly Stern: Retail Executive

      By: H. Kent Bowen and Alison Berkley Wagonfeld
      Beverly Stern has been a successful operating manager in three prominent retail chains: GAP, Pottery Barn, and Williams-Sonoma. Stern's last job at a start-up did not meet her expectations, and she must now decide what to do next. She has an offer to start a new retail... View Details
      Keywords: Personal Development and Career; Experience and Expertise; Personal Characteristics; Jobs and Positions; Decisions; Retail Industry
      Citation
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      Bowen, H. Kent, and Alison Berkley Wagonfeld. "Beverly Stern: Retail Executive." Harvard Business School Case 604-018, November 2003. (Revised May 2005.)
      • October 2003 (Revised May 2004)
      • Teaching Note

      Learning from LeapFrog: Creating Business and Educational Value (TN)

      By: Lynda M. Applegate and Christopher Dede
      Teaching Note for (9-804-062). View Details
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      Applegate, Lynda M., and Christopher Dede. "Learning from LeapFrog: Creating Business and Educational Value (TN)." Harvard Business School Teaching Note 804-079, October 2003. (Revised May 2004.)
      • October 2003 (Revised October 2003)
      • Teaching Note

      Electric Maze Exercise, The (TN)

      By: Amy C. Edmondson and Hanna Rodriguez-Farrar
      Teaching Note for (9-604-046). View Details
      Keywords: Learning; Problems and Challenges; Social Psychology; Employees
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      Edmondson, Amy C., and Hanna Rodriguez-Farrar. "Electric Maze Exercise, The (TN)." Harvard Business School Teaching Note 604-020, October 2003. (Revised October 2003.)
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