Publications

August 2008 (Revised July 2011)
Case

Consumer Payment Systems — United States

By: Benjamin Edelman and Andrei Hagiu

In 2008, the U.S. consumer payments landscape was characterized by the ongoing prevalence of credit and debit card networks, the decline of checks, the rise of stored value cards, and the growth of new payment methods such as PayPal, Bill Me Later, and decoupled debit.... View Details

Keywords: Borrowing and Debt; Financial Management; Personal Finance; Digital Platforms; Motivation and Incentives; Competitive Strategy; Internet and the Web; United States

01 Dec 2014
News

Forecasting ’15

Health Care: Data-Driven Diagnosis Robert Wah (AMP 175, 2008) President, American Medical Association; Global Chief Medical Officer, Computer Sciences Corporation “We’re entering the third phase of health information technology. The first... View Details

Keywords: Food Services and Drinking Places; Hospitality; Ambulatory Health Care Services; Health, Social Assistance

02 Apr 2013
First Look

First Look: April 2

Political Economy." By: Rithmire, Meg Abstract—The study of Chinese political economy has undergone a sea change since the late 1990s; instead of debating the origins and direction View Details

Keywords: Sean Silverthorne

12 Sep 2017
First Look

First Look at New Research and Ideas, September 12, 2017

https://www.hbs.edu/faculty/Pages/item.aspx?num=53200 September–October 2017 Harvard Business Review Managing Our Hub Economy: Strategy, Ethics, and Network Competition in the Age of Digital Superpowers By:... View Details

Keywords: Carmen Nobel

14 Jun 2011
First Look

First Look: June 14

Publication:,em>Harvard Business Review 89, no. 6 (June 2011) Abstract The bottom of the economic pyramid is a risky place for business, but decent profits can be made there if companies link their... View Details

Keywords: Sean Silverthorne

October 1995
Case

Singapore TradeNet: Beyond TradeNet to the Intelligent Island

By: Lynda M. Applegate, John L. King and Soon-Siong Neo

Describes the actions taken by the government of Singapore to enable the country to survive and prosper after it achieved independence in the late 1960s. Recognizing that its small size, limited natural resources, but excellent location placed it in a vulnerable... View Details

Keywords: Transition; Communication Technology; Governing Rules, Regulations, and Reforms; Policy; Digital Platforms; Information Technology; Technology Adoption; Information Technology Industry; Singapore

Find at Harvard

01 Jun 2020
What Do You Think?

Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?

the most interest: “The value of diversification is as true for supply chains as it is for investment portfolios Amazon is just the topic of the article but the same could be said for View Details

Keywords: by James Heskett; Retail

01 Jun 2020
News

Post-Office

remote-work models for years, focusing on what he calls “the geography of work” in organizations as diverse as the US Patent Office and open-source collaboration platform GitLab. In this conversation, he and... View Details

Keywords: Dan Morrell; Remote work; COVID-19; Management of Companies and Enterprises; Management of Companies and Enterprises

22 Dec 2009
First Look

First Look: Dec. 22

Alfaro and Andrew Charlton Publication:American Economic Review 99, no. 5 (December 2009) Abstract We use a new firm-level dataset that establishes the location, ownership, and activity of 650,000... View Details

Keywords: Martha Lagace

25 Aug 2022
News

The Exchange: The Road Ahead for Crypto

that you didn’t in previous incarnations of the web. And more important, the platforms actually have a strong incentive to educate consumers and help them understand. Because once you own your View Details

Keywords: Jen McFarland Flint; Securities, Commodities, and Other Financial Investments; Finance

July 2011 (Revised September 2011)
Case

Game Time Decision for AppDirect

By: Andrei Hagiu, Laura Arjona and Emily Zhang

AppDirect is a start-up that offers small businesses software-as-a-service solutions through a business app marketplace and portal. Daniel Saks, co-founder and co-CEO, is faced with the key question of deciding distribution strategy: should AppDirect find channel... View Details

Keywords: Digital Platforms; Distribution; Applications and Software; Innovation Strategy; Entrepreneurship; Business Growth and Maturation; Competitive Strategy; Information Technology Industry; United States

27 May 2014
News

Crowdsourcing the Capitalist's Dilemma

discussion of "The Capitalist's Dilemma"—the challenges of innovating for long-term growth and job creation—in the Harvard Business Review. The team of more than 150 people... View Details

Keywords: April White; Management of Companies and Enterprises; Management of Companies and Enterprises

April 2025
Case

Netflix in 2024

By: Jan Rivkin and David Allen

In 2024, Netflix appeared to emerge victorious from the “streaming wars” that it had waged in recent years with the likes of Disney, Warner Bros. Discovery, Apple, and Amazon. What had allowed Netflix not only to succeed in the streaming wars but also to thrive for... View Details

Keywords: Entertainment; Film Entertainment; Television Entertainment; Digital Platforms; Internet and the Web; Organizational Culture; Strategy; Adaptation; Business Strategy; Entertainment and Recreation Industry; Motion Pictures and Video Industry; United States

14 Jan 2014
First Look

First Look: January 14

http://hbr.org/2014/01/the-new-patterns-of-innovation/ar/1 January 2014 Journal of Labor Economics Skilled Immigration and the Employment Structures of U.S. Firms By: Pekkala... View Details

Keywords: Sean Silverthorne

September 1996 (Revised April 1997)
Case

GO Corporation

By: Josh Lerner, Thomas J. Kosnik, Tarek AbuZayyad and Paul C. Yang

GO faces a crisis in March 1991 when Microsoft announces the introduction of a competing operating system for pen-based computers. GO's managers must work with its venture financers, Kleiner Perkins, to redesign its financing, alliance, and product development... View Details

Keywords: Value Creation; Digital Platforms; Competition; Private Equity; Adaptation; Crisis Management; Information Technology Industry; Computer Industry

01 Mar 2018
What Do You Think?

Two Decades Later, is the 'New Economy' Finally Here?

are driving the shift from bricks (“atoms”) to clicks (“bits”), the economics of “free, perfect, and instant,” and the development of platforms... View Details

Keywords: by James Heskett

February 2001
Case

Sun Microsystems, Inc.: Solaris Strategy

In the late 1990s, Sun Microsystems' Solaris has emerged as the dominant UNIX-based alternative to Microsoft for server operating systems. At the same time, the open source operating system Linux has appeared unexpectedly, and it is generating significant excitement... View Details

Keywords: Digital Platforms; Competition; Open Source Distribution; Standards