Digital Technologies - Publications - Faculty & Research

30 Oct 2018
First Look

New Research and Ideas, October 30, 2018

easily build and deploy chatbots, fueled by artificial intelligence, to interact with their customers. Before unleashing bot-building technology to its B2B customers, HubSpot first needed to develop some best practices for the use of... View Details

Keywords: Dina Gerdeman

September 2023 (Revised January 2024)
Case

AB InBev: Brewing Up Forecasts during COVID-19

By: Mark Egan, C. Fritz Foley, Esel Cekin and Emilie Billaud

In July 2021, the CEO of AB InBev's European operations and his team strategized to position the company for success post-pandemic. As the world's largest beer company, boasting over 500 brands, revenue of $46 billion, and a workforce of 160,000 in 2020, AB InBev... View Details

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April 2024 (Revised July 2024)
Case

Unleashing Human Magic at Best Buy

By: Leonard A. Schlesinger, Sunil Gupta and Amram Migdal

The case examines the transformation of Best Buy under CEO Hubert Joly's leadership from 2012. Facing significant business challenges, including competition from online and physical retailers, Joly implemented the "Renew Blue" turnaround strategy, which focused on... View Details

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01 Dec 2023
News

The Exchange: Help Wanted

emerged, and it’s one that hinges on social skills. Sadun leads the Digital Reskilling Lab at HBS; Fuller co-leads the School’s Managing the Future of Work project. Here, they talk about the rise of soft skills in the C-suite. Your... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

Web

Curriculum - Business & Environment

commercial success and failure. How is technology and the digital age changing this space? And when businesses generate strong financial returns, does it come at the expense of social impact --- can business... View Details

06 Feb 2007
First Look

First Look: February 6, 2007

the firm and MIS research to argue that some types of information technology (IT) will be deployed only within hierarchical governance structures. This argument introduces a contingency into the 'electronic markets hypothesis,' which... View Details

Keywords: Martha Lagace

06 Feb 2020
Research & Ideas

What We Learned from Reading Jeff Bezos’ Patents

answer is yes. The founder’s early fascination with innovation proved key because he remains an active inventor with many patents to his name. Bezos has been known to view Amazon as “a technology company pioneering e-commerce, not a... View Details

Keywords: by Tricia Gregg and Boris Groysberg; Retail

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

Opportunities also exist for B2B technology firms. Suppliers can provide customers with enhanced ecommerce services that are in great demand. Shopify provides multiple services to small businesses to enable greater View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

20 Nov 2017
Research & Ideas

How Independent Bookstores Have Thrived in Spite of Amazon.com

stores to 2,227. This surprising resurgence piqued the interest of Ryan Raffaelli, an assistant professor in the Organizational Behavior unit at Harvard Business School, who studies how mature organizations and industries faced with View Details

Keywords: by Carmen Nobel (with video by Amelia Kunhardt); Retail

Web

Advisory Board - Entrepreneurship

and marketplaces, including both advertising-supported and fee-based services. Today, CNET Networks' online properties attract more than 66 million Web users each month ranging form C-level executives and IT professionals to technology or... View Details

01 Mar 2024
News

Game On

pointing out the features that are designed to convert the casual player, who might otherwise be joining the crowds at the neighborhood rec center, into a club member. Getting out of the rain and not having to wait for court time just scratch the surface of it. Over by... View Details

Keywords: Jen McFarland Flint; photographed by Edward Linsmier; Amusement, Gambling, and Recreation Industries; Arts, Entertainment

15 Sep 2022
Research & Ideas

Looking For a Job? Some LinkedIn Connections Matter More Than Others

When it comes to seeking a new job, making connections on LinkedIn can be key to landing an offer. But building a large network on the platform isn’t as crucial as cultivating the right kinds of connections, new research shows. While networking on View Details

Keywords: by Michael Blanding

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Partners - Case Method Project

Digital Arts Magnet Valley Glen, CA CA 52 of 65 Sean Reagan California High School Whittier, CA CA 53 of 65 Katy Rees The Harker School San Jose, CA CA 54 of 65 Jacob Reid Mission High School San Francisco, CA CA 55 of 65 Ricardo Reyes... View Details

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Events - Business History

faculty Gerald Zaltman and John Quelch, as well as prominent scholars in the studies of the senses and the history of science, David Howes, Steven Shapin, and David Suisman. Jun 5 05 Jun 2017 Conference Digital View Details

14 May 2013
First Look

First Look: May 14

of the next blockbuster, why superstars are paid unimaginable sums, and how digital technologies are transforming the entertainment landscape. Full of inside stories about some of the world's most successful... View Details

Keywords: Sean Silverthorne

01 Mar 2024
News

Elevator Pitch: Banking On It

financial institutions approach digital initiatives,” says Klaric. “By bridging the gap between technology and functionality, we are not just providing a scalable tech solution; we are reshaping and... View Details

Keywords: fintech; finance; entrepreneurship; Finance

26 May 2022
HBS Case

Apple vs. Feds: Is iPhone Privacy a Basic Human Right?

that technology companies should provide a backdoor into suspects’ phones. “Sophisticated criminals will come to count on these means of evading detection. It’s the equivalent of a closet that can’t be opened,” said James Comey, director... View Details

Keywords: by Avery Forman

07 Apr 2009
First Look

First Look: April 7, 2009

support the R&D and scale necessary to enter such sophisticated capital-intensive industries. There were no firms with the deep technological roots or the skill base to even begin. Yet government planners recognized the challenges of... View Details