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Show Results For
- All HBS Web
(2,236)
- People (7)
- News (455)
- Research (1,488)
- Events (4)
- Multimedia (5)
- Faculty Publications (836)
Arjun Chopra
multiple technology patents that have been cited as prior art by firms like Apple, AT&T and iRobot. He has also held several technology development and management positions in View Details
- 01 Jun 2016
- News
Feedback
March 2016 Early Observers Re: The New Space Race A nice overview, but what was neglected was the important contribution of earth observation (remote sensing) technology and spin-off ventures to the current array of commercial space... View Details
- July–August 2025
- Article
Don’t Let an AI Failure Harm Your Brand
How companies market their AI systems affects the repercussions they face when their products fail. Marketers must promote their AI products with potential failure in mind. To do that, they must first understand consumers’ unique attitudes toward AI. Marketers who... View Details
Keywords: AI and Machine Learning; Brands and Branding; Product Marketing; Consumer Behavior; Attitudes
De Freitas, Julian. "Don’t Let an AI Failure Harm Your Brand." Harvard Business Review 103, no. 4 (July–August 2025): 126–133.
- 01 Mar 2012
- News
She’s Got Your Back
from homeowner hell, and at a fair price? “These are not things we embrace,” says Angie Hicks (MBA 2000), cofounder and chief marketing officer of Angie’s List, an online service that collects verified consumer reviews of service... View Details
- 20 Jan 2016
- Research & Ideas
Maybe Uber isn't God's Gift to Mankind
option that is often more convenient than a traditional taxicab service—not to mention less expensive. With these benefits, consumers and investors are also tempted to give these companies a pass for accusations that they cut corners on... View Details
- Web
Kavya Kopparapu | MBA
that can positively impact people's lives. I'm excited to bridge the gap between theory and implementation through the Tech Innovation Fellowship and translate my passions into real-world impact. Tech areas of interest: AI/ML, Medicine, Education, Connectivity,... View Details
- Web
Karly Hou | MBA
wait to learn from my talented cohortmates. Tech areas of interest: AI/ML, Edtech, Medtech, Sustainability, Consumer Tech, Accessible Fintech, Good Cities Formative experience at the intersection of View Details
- Web
Industrial Production & Materials - Business & Environment
Confronting Climate Change Industrial Production & Materials Refrigerant gases, cement, and plastic are materials ripe for innovation Industrial activity that produces many of the materials used in commerce, as well as consumer products... View Details
- 01 Sep 2009
- News
E Ink’s Wild Ride
“Some decent-looking pixels and a really excellent vision.” That’s all it took for Russ Wilcox to fall for the technology that would become E Ink, a company supplying the electronic ink for a new world of digital reading devices. Now, as... View Details
- 18 Oct 2021
- Blog Post
How Much is Freedom Worth? For Gig Workers, a Lot.
“Can people change their work hours? Can they work from home? Can they take micro-vacations, taking off just a few hours from work? Flexibility is now a real parameter for [attracting] talent.” Many companies are using technology in new... View Details
Keywords: Consumer Products
- May–June 2023
- Article
Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail
By: Santiago Gallino, Nil Karacaoglu and Antonio Moreno
The impact of delays has been widely studied in various offline services. The focus of this study is online services, and we explore the impact of in-process delays—measured by website speed—on customer behavior. We leverage novel retail and website speed data to... View Details
Keywords: Online Retail; Quasi-experiments; Abandonment; Synthetic Control; E-commerce; Internet and the Web; Consumer Behavior; Policy; Retail Industry
Gallino, Santiago, Nil Karacaoglu, and Antonio Moreno. "Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail." Operations Research 71, no. 3 (May–June 2023): 876–894.
- September 1992 (Revised October 1995)
- Teaching Note
Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances TN
Teaching Note for (9-192-030). View Details
- August 2019 (Revised February 2020)
- Teaching Note
Sidewalk Labs: Privacy in a City Built from the Internet Up
By: Leslie John and Mitch Weiss
Email mking@hbs.edu for a courtesy copy.
The case serves as a microcosm of issues of digital privacy: the availability of data – personal data in particular – has tremendous potential to improve people’s lives... View Details
The case serves as a microcosm of issues of digital privacy: the availability of data – personal data in particular – has tremendous potential to improve people’s lives... View Details
Keywords: Privacy; Privacy By Design; Privacy Regulation; Platforms; Data; Data Security; Behavioral Science; Analytics and Data Science; Safety; Entrepreneurship; Business and Government Relations; Consumer Behavior; Digital Platforms
John, Leslie, and Mitch Weiss. "Sidewalk Labs: Privacy in a City Built from the Internet Up." Harvard Business School Teaching Note 820-023, August 2019. (Revised February 2020.) (Email mking@hbs.edu for a courtesy copy.)
- 18 Apr 2022
- News
Home Grown
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes With InMobi and now Glance, Naveen Tewari (MBA 2005) is at the forefront of a growing trend of global consumer technology companies created in... View Details
- 01 Dec 1998
- News
Year 2000 Computer Problem and You: Disaster for Some, Lessons for All
if we had been more alert. Fortunately, the benefits gained from confronting the problem will outweigh the pain. What benefits do you foresee? We're learning lessons that will change future behavior. Some of us are finally understanding not only how reliant we are on... View Details
- 2023
- Working Paper
Design-Based Confidence Sequences: A General Approach to Risk Mitigation in Online Experimentation
By: Dae Woong Ham, Michael Lindon, Martin Tingley and Iavor Bojinov
Randomized experiments have become the standard method for companies to evaluate the performance of new products or services. In addition to augmenting managers’ decision-making, experimentation mitigates risk by limiting the proportion of customers exposed to... View Details
Keywords: Performance Evaluation; Research and Development; Analytics and Data Science; Consumer Behavior
Ham, Dae Woong, Michael Lindon, Martin Tingley, and Iavor Bojinov. "Design-Based Confidence Sequences: A General Approach to Risk Mitigation in Online Experimentation." Harvard Business School Working Paper, No. 23-070, May 2023.
- 17 Oct 2007
- Research & Ideas
Why Global Brands Work
club. Think IBM's "solutions for a small planet." 5. Social responsibility. Consumers expect global brands to lead on corporate social responsibility, leveraging their technology to solve the... View Details
- 13 Apr 2023
- Blog Post
Grolsch Brewing Company: Drink Sustainably
Grolsch Brewery in Enschede, the Netherlands. Highlights: Product and Operational Sustainability Initiatives Sustainable Packaging. One of the most surprising facts we learned at Grolsch is that the average beer bottle in the Netherlands is recycled 25 times. Dutch... View Details
- 21 Jan 2020
- Research & Ideas
Lessons for Retailers from the Rebirth of Indie Bookstores
mature industries, such as Swiss watchmakers and pencil makers, that have been able to reinvent themselves in the wake of radical technological change. He calls this phenomenon “technology reemergence.” Over the past eight years, he has... View Details
- 01 Feb 2002
- News
Telling the Electronic Century's Unfinished Story
Inventing the Electronic Century: The Epic Story of the Consumer Electronics and Computer Industries (The Free Press) is the fourth major book by Alfred D. Chandler, Jr., the School's Isidor Straus Professor of Business History, Emeritus.... View Details