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    Negotiating the Impossible

    An ideal read for your most difficult negotiations, disputes & relationships.
    Awards:
    "Outstanding Book Award" (International Association for Conflict... View Details
    • November 2004
    • Case

    Technology Commercialization at the Massachusetts General Hospital

    The Department of Corporate Sponsored Research & Licensing (CSRL) at the Massachusetts General Hospital (MGH) serves as the primary interface between the hospital and the private sector. Examines the range of issues related to the commercialization of MGH's... View Details
    Keywords: Technological Innovation; Conflict of Interests; Commercialization; Higher Education; Health Care and Treatment; Education Industry; Health Industry; Massachusetts
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      Nori Gerardo Lietz

      Nori Gerardo Lietz is a Senior Lecturer of Business Administration in the Finance and Entrepreneurial Management Units. She presently teaches Real Estate Private Equity and Starting a Private Investment Firm.

      Nori Gerardo Lietz is the founder of Areté... View Details

      • October 1996 (Revised January 1998)
      • Case

      Sony Corporation: Car Navigation Systems

      By: John A. Quelch
      In the summer of 1996, Masao Morita, president of Sony Personal Mobile Communication Co., contemplated how to formulate its multinational marketing strategy for the fast-changing car navigation systems market. Morita needed to resolve the conflicting views within his... View Details
      Keywords: Geographic Location; Marketing Strategy; Product Launch; Standards; Mobile and Wireless Technology; Conflict and Resolution; Auto Industry; Electronics Industry; Japan
      Related
      • 2017
      • Working Paper

      Patent Trolls and Small Business Employment

      By: Ian Appel, Joan Farre-Mensa and Elena Simintzi
      We analyze how frivolous patent-infringement claims made by “patent trolls” affect small firms’ ability to create jobs, raise capital, and survive. Our identification strategy exploits the staggered passage of anti-patent-troll laws at the state level. We find that the... View Details
      Keywords: Patent Trolls; Patents; Small Business; Employment; Venture Capital
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        Michael A. Wheeler

        Mike Wheeler joined the HBS faculty in 1993 and has taught extensively in its MBA, Executive, and distance learning programs. His highly interactive 8-week/40-hour HBS Online Negotiation... View Details

        Keywords: arts; construction; e-commerce industry; energy; federal government; green technology; internet; legal services; nonprofit industry; petroleum; pharmaceuticals; publishing industry; real estate; service industry; sports; state government; utilities
        • October 2003
        • Case

        Henry Tam and the MGI Team

        By: Jeffrey T. Polzer, Ingrid Vargas and Hillary Anger Elfenbein
        Within a short time frame, seven diverse team members assemble to write a business plan for a new company and struggle to define their roles, make decisions together, and resolve conflict. Henry Tam, a second-year Harvard MBA student, who joins an aspiring start-up... View Details
        Keywords: Interpersonal Communication; Business Plan; Groups and Teams; Decision Making; Jobs and Positions; Leadership Style; Human Resources; Management Teams; Conflict and Resolution; Diversity
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        • January 2018 (Revised January 2020)
        • Case

        People Analytics at McKinsey

        By: Jeffrey T. Polzer and Olivia Hull
        A private equity–backed fast food chain has hired McKinsey’s new People Analytics group to help it improve performance. As the final client workshop approaches, Associate Partner Alex DiLeonardo ponders the best way to present the team’s findings, especially those that... View Details
        Keywords: Talent and Talent Management; Customer Relationship Management; Forecasting and Prediction; Cost Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Measurement and Metrics; Performance; Performance Capacity; Performance Efficiency; Performance Evaluation; Performance Improvement; Consulting Industry; Service Industry
        Related
        • 2016
        • Working Paper

        Pay Now or Pay Later? The Economics within the Private Equity Partnership

        By: Victoria Ivashina and Josh Lerner
        The economics of partnerships have been of enduring interest to economists, but many issues regarding intergenerational conflicts and their impact on the continuity of these organizations remain unclear. We examine 717 private equity partnerships and show that (a) the... View Details
        Keywords: Partnerships; Leveraged Buyout; Venture Capital; Private Equity; Partners and Partnerships; Leveraged Buyouts
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        • May 1999 (Revised July 1999)
        • Background Note

        Global Friction Among Information Infrastructures

        By: George C. Lodge and Cate Reavis
        Examines the conflicts in international communications that result from changing technologies and divergent country policies toward developing infrastructures. Examines a number of different national information infrastructures (NIIs). Points of friction, such as... View Details
        Keywords: Conflict Management; Infrastructure; Communication Technology; Cross-Cultural and Cross-Border Issues
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          David A. Moss

          David Moss is the Paul Whiton Cherington Professor at Harvard Business School, where he teaches in the Business, Government, and the International Economy (BGIE) unit. He earned his B.A. from Cornell University and his Ph.D. from Yale.  In 1992-1993, he served as a... View Details

          Keywords: banking; credit card; federal government; financial services; health care; insurance industry; state government
          • August 2001 (Revised June 2002)
          • Case

          IBM Software Solutions (A)

          By: Michael L. Tushman, Charles A. O'Reilly III and Robert Chapman Wood
          Executives and managers of key IBM software units struggle to make IBM a top player in the post-mainframe era. When one software unit introduces a visionary product with potential to create a new leadership position for the firm, the result is an epic conflict in the... View Details
          Keywords: Business Units; Leadership Style; Leading Change; Managerial Roles; Organizational Change and Adaptation; Conflict Management; Information Technology Industry
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          • May 2, 2014
          • Article

          If You're Feeling Unappreciated, Give Someone Else Credit

          By: Josh Baron and Rob Lachenauer
          Conflict in a family business can escalate quickly, but it's crucial to avoid it whenever possible. The article emphasizes recognizing the signs of escalating conflict and taking steps to prevent it. When disagreements arise, people often resort to legal action, which... View Details
          Keywords: Conflict and Resolution; Family Business
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          • 2021
          • Working Paper

          Governance Transparency and Firm Value: Evidence from Korean Chaebols

          By: Akash Chattopadhyay, Sa-Pyung Sean Shin and Charles C.Y. Wang
          We examine Korean business groups' transition from circular-shareholding structures to (relatively simple) pyramidal-shareholding structures between 2011 and 2018. When firms were removed from ownership loops, chaebol families' control or incentive conflicts in them... View Details
          Keywords: Business Groups; Cross Shareholding; Circular Shareholding; Pyramidal Ownership; Governance Transparency; Ownership Transparency; Earnings Response Coefficient; Business Conglomerates; Corporate Governance; Valuation; Business Earnings
          Related
          • September 2004 (Revised October 2004)
          • Case

          Pat Anderson

          By: Leslie A. Perlow and Daisy Wademan
          Patten Bank's pending sale jeopardizes Pat Anderson's prospect of receiving an expected year-end bonus. What to do now? This problem follows several earlier conflicts that Anderson has confronted during the past four-and-one-half years spent working as an analyst and... View Details
          Keywords: Change Management; Organizational Culture; Organizational Change and Adaptation; Conflict Management; Power and Influence; Executive Compensation; Banking Industry; Financial Services Industry; United States
          Related
          • February 1995 (Revised October 2006)
          • Case

          Brainard, Bennis & Farrell (A)

          By: John J. Gabarro and Andrew P. Burtis
          A law firm must decide how to split partnership profits among the partners. Issues of seniority versus performance, performance evaluation, and lack of consensus of values dominate the discussions. A rewritten version of an earlier case. View Details
          Keywords: Partners and Partnerships; Performance Evaluation; Values and Beliefs; Rank and Position; Profit Sharing; Legal Services Industry
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          • 30 Mar 2020
          • News

          Josephine Nelson on Workplace Surveillance

          • May 2016
          • Article

          'Both/And' Leadership

          By: Wendy K. Smith, Marianne Lewis and Michael Tushman
          Leaders face a multitude of strategic paradoxes—contradictory pressures that are too often viewed as "either/or" choices. There are innovation paradoxes, in which the pursuit of new offerings and processes conflicts with the mandate to sustain the tried and... View Details
          Keywords: Conflict of Interests; Goals and Objectives; Business Processes
          Related
          • July 2005
          • Background Note

          Guth v. Loft: Synopsis

          By: Lynn S. Paine and Christopher Bruner
          Provides a brief overview of the Supreme Court of Delaware's opinion in the 1939 case of Guth v. Loft, a widely cited application of the "corporate opportunity doctrine." Explores the corporate law principles regulating when a corporate manager can or cannot take... View Details
          Keywords: Courts and Trials; Lawfulness; Management; Opportunities
          Related
          • April 2004 (Revised March 2008)
          • Case

          Precise Software

          By: Paul A. Gompers and Sara Bergson
          Yossi Sela, general partner at Gemini Venture capital, considers a new investment in Precise Software. The firm is at a crisis point, and Sela needs to decide whether he will fire the firm's chief executive officer. Conflicts between the American CEO and the Israeli... View Details
          Keywords: Venture Capital; Investment; Resignation and Termination; Crisis Management; Managerial Roles; Conflict and Resolution; Israel; United States
          Related