Publications

Find at Harvard

16 Dec 2013
News

Crowdtilt hauls in $23 million investment

09 Oct 2020
Video

Mahbubur Rahman

Mahbubur Rahman, who had already started trading, banking and insurance businesses in Bangladesh, explains why he entered newspaper publishing, and how this business has become profitable despite the experience of peers. View Details

August 2009 (Revised February 2013)
Case

Eddie Bauer (A)

By: Paul Healy, Sharon Katz and Aldo Sesia

In June 2005, Eddie Bauer, the specialty apparel retailer, emerged from bankruptcy. Under the plan of reorganization former creditors converted their debt into common shares, taking 100% ownership in the reconstituted company. Large banks-including Bank of America and... View Details

Keywords: Financial Statements; Mergers and Acquisitions; Restructuring; Insolvency and Bankruptcy; Stock Shares; Valuation; Apparel and Accessories Industry; Retail Industry; United States

28 Aug 2020
Video

Cas Coovadia

Cas Coovadia, the long-running Managing Director of the Banking Association South Africa, argues that the government needs proactive policies to support the Black community because of the discrimination it experienced under apartheid. View Details

October 2013 (Revised November 2018)
Background Note

Note on the Leveraged Loan Market

By: Victoria Ivashina

This note provides an introduction to the process of loan syndication and the evolution of the leveraged loan market. The note emphasizes the role of banks as loan originators and the evolution of the institutional investors' entry into the leveraged loan market. In... View Details

Keywords: Financing and Loans; Banks and Banking

Video

Narayanan Vaghul

Narayanan Vaghul, Former Chairman of ICICI Bank Limited, recounts discovering and establishing strong financial backing for Pratham, an NGO that seeks to improve the quality of education for children throughout India (Filmed October 26, 2017). View Details

October 2024
Case

Tonik

By: Andy Wu, Maliha Malek Quadir and Aticus Peterson

This case study examines Tonik, the first digital bank in the Philippines, as it navigates the challenges of scaling its lending operations and achieving profitability in an evolving fintech landscape. It explores Tonik's journey from its launch in 2018 to early 2024,... View Details

Keywords: Business Startups; Financing and Loans; Profit; Governing Rules, Regulations, and Reforms; Growth and Development Strategy; Emerging Markets; Entrepreneurship; Product; Banking Industry; Banking Industry; Banking Industry; Philippines

06 Mar 2017
News

Harvard Reveals Blueprint for Avoiding Stock Crashes

13 May 2020
Video

Cas Coovadia

Cas Coovadia, the long-running Managing Director of the Banking Association South Africa, discusses the reasons for the lack of gender diversity in South African financial services, and calls for deliberate... View Details

October 1995 (Revised June 1996)
Case

ABN-AMRO Holding N.V. and Smit Transformatoren N.V. (A)

By: Peter Tufano

ABN-AMRO, the largest bank in the Netherlands, must decide whether to take any action in regard to the poor performance of Smit Transformatoren, a Dutch transformer manufacturer. ABN-AMRO acted as lead underwriter for the IPO of Smit, and also released a favorable... View Details

Keywords: Initial Public Offering; Capital Markets; Investment Banking; Banking Industry; Banking Industry; Netherlands

12 Apr 2013
News

Deleveraging in the U.S. Just Started

Sven Von Appen

Keywords: Shipping and Logistics

June 2019
Case

Athena Bancorp

By: Leonard A. Schlesinger and Sarah Abbott

Athena Bancorp was founded in 2016 by Beth Daniels, a banking professional with 15 years of experience in the industry. Daniels took advantage of what she perceived as a gap in the market caused by recent industry consolidation, a decreasing industry focus on branch... View Details

Keywords: Banks and Banking; Entrepreneurship; Growth and Development Strategy; Organizational Culture; Human Resources; Strategy; Service Delivery; Banking Industry

23 Mar 2018
News

Dropbox shares surge in biggest tech debut since Snap

2019
Working Paper

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei

This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details

Keywords: Customer Compatibility; Satisfaction; Profitability; Customer Relationship Management; Service Operations; Customer Satisfaction; Banking Industry; Banking Industry