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  • 20 Dec 2022
  • Op-Ed

Employee Feedback: The Key to Retention During the Great Resignation

are honest conversations conducted so as not to go off the rails? We find that a face-to-face conversation between senior management and a task force of eight or so people who have interviewed 100 employees throughout the organization... View Details
Keywords: by Michael Beer
  • 19 Jan 2023
  • Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

algorithm.” That finding comes from 31 interviews with 14 employees that researchers conducted after the experiment. “Since I couldn’t see what was behind the recommendation, I was only willing to accept it because I knew that [peers] had... View Details
Keywords: by Rachel Layne
  • Web

Faculty & Research - Business History

Business History in Emerging Markets By: Geoffrey Jones This article describes the motivation, structure and use of the Creating Emerging Markets (CEM) oral history-based project at the Harvard Business School. The project consists of lengthy View Details
  • 21 Aug 2000
  • Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

high learning cost for surgeons and OR teams. As one surgeon we interviewed joked, '[MICS] represents a transfer of the pain—from the patient to the surgeon.' "The new technology not only changes team member's tasks," they... View Details
Keywords: by Hilah Geer
  • 06 Sep 2011
  • Research & Ideas

Cheese Moving: Effecting Change Rather Than Accepting It

that we are nothing more than mice in someone else's maze." In an e-mail interview with Harvard Business School Working Knowledge, Malhotra discussed the book, which was released on September 6. Carmen Nobel: In the introduction to... View Details
Keywords: by Carmen Nobel
  • 13 Feb 2020
  • Book

Open Your Organization to Honest Conversations

But he’s not talking about the typical ways companies gather input, such as through employee surveys, interviews by external consultants, or even one-on-one conversations between key managers and the CEO. These seldom move an organization... View Details
Keywords: by Dina Gerdeman
  • Web

Spreading the Word – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

The Interview Process Next Spreading the Word Spreading the Word This is the most important book on the subject which has appeared in recent years. It should be read by every industrial and social administrator, by industrial and social... View Details
  • 01 Sep 2023
  • News

Hands-on Learning About Global Markets

A certificate of appreciation was presented to Ellie Care representatives Francisco Garcia Zavaleta (COO) and Gervasio Videla Dorna (cofounder and CEO), at left, and to Patricio Alba (cofounder and CIO), far right, by HBS students Maxwell Nii Laryea, third from left,... View Details
Keywords: Jennifer Gillespie
  • 28 Apr 2023
  • Blog Post

From Harvard Business School to Spotify: Four Lessons in My Journey to Land My Dream Job

connections to land interviews with companies I was interested in, and helping me evaluate competing career opportunities. Navigating careers in tech can be incredibly difficult, particularly when joining early-stage ventures, due to the... View Details
  • 02 Nov 2023
  • Blog Post

Getting a Peek Into the HBS Experience

current students to learn about the HBS community and student experience, and hear about MBA admissions and financial aid. Recently, we had the privilege of interviewing Greg Asare, a graduate with a major in Biological Sciences from the... View Details
  • 2017
  • Book

The Language of Global Success: How a Common Tongue Transforms Multinational Organizations

By: Tsedal Neeley

For nearly three decades, English has been the lingua franca of cross-border organizations, yet studies on corporate language strategies and their importance for globalization have been scarce. In The Language of Global Success, Tsedal Neeley provides an... View Details

Keywords: Communication; Residency; Corporate Strategy; Globalized Firms and Management; Cross-Cultural and Cross-Border Issues; Brazil; France; Germany; Indonesia; Japan; Taiwan; Thailand; United States
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  • 2022
  • Working Paper

Rethinking Explainability as a Dialogue: A Practitioner's Perspective

By: Himabindu Lakkaraju, Dylan Slack, Yuxin Chen, Chenhao Tan and Sameer Singh
As practitioners increasingly deploy machine learning models in critical domains such as healthcare, finance, and policy, it becomes vital to ensure that domain experts function effectively alongside these models. Explainability is one way to bridge the gap between... View Details
Keywords: Natural Language Conversations; AI and Machine Learning; Experience and Expertise; Interactive Communication; Business and Stakeholder Relations
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  • 2022
  • Working Paper

The Disagreement Problem in Explainable Machine Learning: A Practitioner's Perspective

By: Satyapriya Krishna, Tessa Han, Alex Gu, Javin Pombra, Shahin Jabbari, Steven Wu and Himabindu Lakkaraju
As various post hoc explanation methods are increasingly being leveraged to explain complex models in high-stakes settings, it becomes critical to develop a deeper understanding of if and when the explanations output by these methods disagree with each other, and how... View Details
Keywords: AI and Machine Learning; Analytics and Data Science; Mathematical Methods
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  • 2006
  • Dissertation

Enterprise Risk Management in Action

By: Anette Mikes
The new Basel regulatory initiatives and a burgeoning risk management literature signify the rise of enterprise risk management (ERM) in the financial services sector. However, very little is known of the roles that risk management plays in organizations and how it... View Details
Keywords: Banks and Banking; Risk Management; Practice; Governance Controls; Value; Strategy; Financial Services Industry
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  • 14 Aug 2006
  • HBS Case

On Managing with Bobby Knight and “Coach K”

process." In the end he made us all better defensive players because of it. For hiring managers, one lesson is to understand the dominant type of motivation supported by your corporate culture and hire people who thrive in those situations. Be clear in hiring... View Details
Keywords: by Sean Silverthorne; Sports
  • 20 Jan 2014
  • Research & Ideas

Language Wars Divide Global Companies

fine with the new policy (most Indian workers are already bilingual, training at university in English), while many Germans found reading and speaking English awkward, making it difficult to express and defend their ideas. According to the paper, based on View Details
Keywords: by Kim Girard
  • 09 Mar 2023
  • Blog Post

Where Will You Be in 30 Years: Behind the Scenes of the 5 Big Life Decisions Documentary

tells the life stories of leaders making a difference in the world. 30 Years and 40 Stories With 900 possible storylines to track, in 1992 Singer and Hackett sought out input from classmates to choose the 40 people they would plan to View Details
  • 15 Mar 2017
  • Blog Post

An Average Day at HBS

search, but this takes up a lot of time on weekdays. Early on this takes the form of Career and Professional Development events, company presentations, and networking phone calls/meetings with alumni and/or current students. As you progress through the cycle, this will... View Details
  • 05 Jun 2020
  • Research & Ideas

How Anchor Investors Help Impact Funds Succeed

fund.” The group surveyed 13 fund managers about 28 funds, and conducted qualitative interviews with six anchor investors. The paper was written by Shawn Cole, the John G. McLean Professor at Harvard Business School; Rob Zochowski,... View Details
Keywords: by Sean Silverthorne; Financial Services
  • 22 Apr 2019
  • Research & Ideas

Why Salespeople Struggle at Leading

managing.” 2. Managers must learn how to hire and nurture talent. Companies should provide training and development for management trainees on how to recruit, hire, and nurture top talent. One common hiring misstep: Managers rely too heavily on View Details
Keywords: by Dina Gerdeman