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- All HBS Web
(2,300)
- People (4)
- News (643)
- Research (1,369)
- Events (8)
- Multimedia (3)
- Faculty Publications (603)
- 17 Feb 2011
- News
Field Report: Rwanda
a private media company and Karisimbi client. The group worked with Tele-10 to identify ways to improve its advertising sales process for radio advertising and to help improve customer service for its satellite television business. “We... View Details
- 06 Aug 2020
- News
Defining Flex Work
United Way, and Warner Music Group. Another client is Credigy, an Atlanta-based financial services firm with 170 employees. A Werk assessment at Credigy revealed that while the leadership believed they were running a flexible workplace,... View Details
- 01 Jan 2003
- News
Charles O. Rossotti, MBA 1964
Cofounder, Former Chairman & Chief Executive Officer American Management Systems, Inc. Former Commissioner, Internal Revenue Service Senior Advisor, The Carlyle Group Return to Alumni Achievement Awards main page ©2003 www.RockyThies.com... View Details
- Web
Vaughn Bryant Archives | Social Enterprise
Curriculum Social Enterprise Student Club Social Entrepreneurship Summer Fellows Technology for Good Transformative Impact Tri-Sector Impact 1 Results The Opportunity for Service and to Create Systemic... View Details
- 01 Jun 2004
- News
Teaching and Learning Center Established, Honors Christensen’s Legacy
will help strengthen the School’s long tradition of world-class teaching. The C. Roland Christensen Center for Teaching and Learning, scheduled to open this fall, will augment the already established HBS system of faculty-to-faculty... View Details
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
reward than spending $x/n in different stores. One approach to achieve this convexity in rewards is to create loyalty systems that are tiered. It is often argued that tiered rewards, such as those offered by airlines, hotels, casinos, and... View Details
- 03 Oct 2012
- What Do You Think?
Can We Bring Back the “Industrial Commons” for Manufacturing?
"Where was (the) support for manufacturing when it really counted, before much of it escaped offshore? Why should we believe this 'new thinking' now?" Citing " high labor costs and uncooperative unions," Philippe Gouamba pointed to its failing... View Details
- 31 Jul 2012
- First Look
First Look: July 31
likely would be difficult to finance externally. We argue that a developed financial system can facilitate exports, and we test three implications. First, a more developed financial system is associated with... View Details
Keywords: Carmen Nobel
- 01 Sep 2012
- News
Hierarchy's Last Stand
buzz. Of course, high positions still provide opportunities; a President of the United States has a bully pulpit and can use it to command attention. But attention will be ephemeral if his actions don’t earn respect. Hierarchy’s last stand is compensation View Details
- 22 Aug 2012
- Research & Ideas
Advertising: It’s Not ‘Mad Men’ Anymore
the twentieth century, companies relied on a "full-service" agency for most or all of their advertising service needs, including both creative development and media planning and buying. Agencies were compensated primarily by commissions... View Details
- June 2020
- Supplement
RBC: Transforming Transformation (B)
By: Ethan Bernstein, Francesca Gino and Aldo Sesia
In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details
Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Financial Services Industry; Financial Services Industry; Canada
Bernstein, Ethan, Francesca Gino, and Aldo Sesia. "RBC: Transforming Transformation (B)." Harvard Business School Supplement 920-045, June 2020.
- 21 Nov 2024
- News
Mother Nurture
Julia Cole, Tina Keshani, and Sophia Richter (Illustration by Gisela Goppel) When Tina Keshani (MBA 2020), Julia Cole (MBA 2020), and Sophia Richter (MBA 2020) met at Startup Boot Camp in their first year at HBS, they quickly discovered they shared a vision to create a... View Details
Keywords: Margie Kelley
- 01 Dec 2013
- News
Faculty Books
a start-up, discuss lean prototyping techniques for hardware, identify costly outsourcing mistakes, provide practical tips on user acquisition, offer branding guidelines, and explain how a choir of angel investors often will sing... View Details
- Profile
David Gellis
mission'," David says. "I found that the things I liked about journalism and a hunger for the larger issues were all in health care. I could have the satisfaction of making a difference in individual lives while looking at broader policy and View Details
- 09 Jun 2003
- Research & Ideas
The Challenge of the Multi-site Nonprofit
donor list and money raised? Is it the affiliate that actually raises the funds, or the national organization that provides the overall brand and direction? Are affiliates delivering the level of service defined by the national... View Details
Keywords: by Sean Silverthorne
- 08 Jul 2002
- Research & Ideas
How to Fashion Your New E-Business Model
assembly line, marketing, sales, and after-sales service channels) A management model (the hierarchy) A social or regulatory system (specialized work, pay-for-performance incentives, worker education,... View Details
Keywords: by Lynda M. Applegate
- 01 Dec 2020
- News
Finding The Right Patient-Provider Match
to continue to serve patients.” Similarly, health systems were able to meet the needs of patients as guidelines changed and COVID-19 spread. So, from the start of the pandemic, organizations could channel users to the View Details
Keywords: Susan Young
- 01 Jun 2003
- News
Student Conferences, at a Glance
Manufacturing, IBM; Sanjay Kumar, chairman & CEO, Computer Associates International, Inc.; Alfred S. Chuang, founder, chairman, & CEO, BEA Systems “Web services are underhyped at this point. Customers are... View Details
- 07 Jun 2011
- News
Back to the Future
on an automated mail-flow system for the postal service when he started thinking about a people-moving system based on cars that could drive over roads but also attach to... View Details
- 17 Sep 2020
- News
HBS Goes Back To School
incoming students to meet fellow classmates and learn about social enterprise related opportunities and resources.” SEPTEMBER 4 Doug Scatterday, senior director of Facilities, and Rich Stewart, director of Facilities, discuss the changes the School has made to its... View Details