Shared Services - Publications - Faculty & Research

19 Apr 2011
First Look

First Look: April 19

margins from its Help Desk contract with Fonaveu, a large, strategically important customer. Emergia is considering tactics such as overdelivering on calls that incur lower costs (while underdelivering on high cost calls), offshoring the View Details

Keywords: Sean Silverthorne

01 Dec 2017
News

Case Study: The Doctor Deficit

market for medical services there is almost no risk of being swept by “winner takes all.” Every regional market will have to be sold individually, so there is ample time to build up the business. The real challenge will be getting... View Details

Keywords: April White

14 Nov 2019
Book

Lifting the Lid on Turkey's Hidden Business History

Turkey’s economic development story has always been something of a black box for scholars to understand, perhaps in part because many of the most successful business enterprises there have been in family hands and largely closed to public scrutiny. The authors of a new... View Details

Keywords: by Sean Silverthorne

01 Sep 2003
News

Richard Edelman

a member of the World Economic Forum and frequently shares his market research and branding expertise with this group. While Edelman does not wish to pressure his three daughters into joining the family business, his hopes for them are... View Details

Keywords: Susan Young; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

09 Jun 2003
Research & Ideas

Incentives and Operational Excellence

hard to detect, he said. Usually, they cannot be ironed out by a common culture, shared belief system, or what he called "administrative fiats." As in the Ford/Firestone case, if not addressed adequately they can sometimes lead... View Details

Keywords: by Martha Lagace

Web

Study Spaces | Baker Library

also welcome to use the room as a quiet study space. The Beaubien Reading Room provides research and study space for up to 20 people. Stamps Reading Room (Third Floor) The Stamps Reading Room on the third floor of Baker Library provides View Details

Web

Fraudulent Mobile Payment Alerts on the Rise | Information Technology

Fraudulent Mobile Payment Alerts on the Rise Mobile payment solutions like Zelle and Venmo have become popular and convenient ways to send money to one another. Like most financial institutions, these services alert users of possible... View Details

01 Oct 1999
News

Wisdom and a special cause

($48,000 last year) go to the Rhode Island Special Olympics, of which Adrain is a longtime officer and former president. Adrain contacts successful individuals and asks them to share the important beliefs that shape their lives. Thus,... View Details

01 Sep 2016
News

The Taxi Wars of Jakarta

like Ryde, founded by Terence Zou (MBA 2009). Zou was inspired to launch the app-based ride- sharing service while Christmas shopping in Singapore’s Orchard Road in 2013. “I could not get a cab, and I saw... View Details

Keywords: Jeffrey Hutton; Illustrations by Josh Cochran

26 Oct 2015
News

Sal Khan Goes Back to School

learning that can be disseminated to other schools around the world, the Khan Lab team is tracking every conceivable piece of data about students’ academic and social progress and sharing that information with parents, school staff, and... View Details

Keywords: Khan Academy; Educational Services

19 Apr 2004
Research & Ideas

Ground-Floor Opportunities for Retail in India

Rangan brought together veterans of the retail world to share strategies for cashing in on what could be a new wave of organized retail in India. The discussion took place April 4 at the India Business Conference at HBS. Kishore Biyani... View Details

Keywords: by Julia Hanna; Consumer Products; Retail

30 Jul 2019
Blog Post

Leadership That Defines you – Reflecting on my Time at HBS

friends I've made and the experiences we've shared have been nothing short of transformative for me both personally and professionally. However, my time at HBS was a whirlwind of an experience – I felt like I learned so much but didn’t... View Details

19 May 2021
News

Alumni Convene to Support Nonprofit Boards; Seven Clubs Mix It Up Online

local communities. “Our collective reach is much greater than our individual club reach,” says David Harris (MBA 1984), President-elect of the HBS Association of Boston, and co-lead in organizing the conference. He also served as a panelist, View Details

Keywords: Margie Kelley

01 Jun 2017
News

Case Study: Something New

revenue share on transactions and provide curated fulfillment/logistics. —Tony Chao (MBA 2007) Stay the course and focus only on made-to -order, which is the best way to build a sustainable competitive advantage. The made-to-order model... View Details

Keywords: April White

29 Feb 2016
HBS Case

Bigbelly's Big Bet on the Digital Trash Can

self-compacting solution to keep streets clean. Last year, however, the Massachusetts-based company’s CEO shared plans to change its business model from selling a product—waste and recycling stations—to selling a subscription-based View Details

Keywords: by Michael Blanding; Energy

04 Apr 2008
What Do You Think?

Who Owns Intellectual Property?

we (as common people) be thinking into how to share solutions ?) ... Our ideas, our knowledge, should be public." Or do you feel, as Gaurav does, that "the creator is the owner! If not, people will not create"? (Of course,... View Details

Keywords: by Jim Heskett

20 Feb 2020
Blog Post

Know Your Audience – Recruiting HBS Students for Technology

services and software space has been consistently strong. Students are also joining technology companies that overlap in retail, heath care, and other direct to consumer industries as they find roles in companies that align directly with... View Details

Keywords: Technology

25 Oct 2024
Blog Post

Harvard Business School Announces Latest RISE Fellows

color A scope of work prior to HBS that exists beyond the context/confines of their primary role at work Community engagement as demonstrated by: Service to others, Advocacy, Action, Impact, and an interest in View Details

April 2025 (Revised April 2025)
Case

JPMorganChase: Leadership in the Age of GenAI

By: Iavor I. Bojinov, Karim R. Lakhani and David Lane

This case study examines JPMorgan Chase's (JPMC) journey in adopting and implementing Generative AI (GenAI) following the release of ChatGPT. It outlines JPMC's initial cautious approach focused on data security, followed by strategic investments in internal platforms... View Details

Citation

Educators

Purchase

01 Dec 2013
News

HBX: Expanding Our Reach

Recognizing the potential of online learning, both to reach new audiences and to strengthen its engagement with alumni, the School is developing HBX, its own online platform. While sharing best practices with edX (a joint venture of... View Details

Keywords: online learning; curriculum; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

Publications