Quality Management - Publications - Faculty & Research

21 Jul 2009
First Look

First Look: July 21

stronger. Download the paper: http://www.hbs.edu/research/pdf/09-051.pdf Quality Management and Job Quality: How the ISO 9001 Standard for Quality View Details

Keywords: Martha Lagace

06 Sep 2011
Research & Ideas

The Power of Leadership Groups for Staying on Track

substantial sums on a few, while relegating others to learning traditional management skills. With the shift to collaborative organizations with flat structures, companies are recognizing the need to develop a much broader array of... View Details

Keywords: by Bill George

08 Jan 2001
Research & Ideas

Can Japan Compete? [Part Two]

Total Quality Management was strategic when it was developed? Not strategic in the sense that I use the word strategic. "Strategic" is a word that gets used promiscuously—some people use it to mean... View Details

Keywords: by Martha Lagace & Hilah Geer

01 Jun 2023
News

Righting the Ship

When Ross Stuckey (PLDA 21, 2016) joined the headquarters of the NAVSEA Warfare Centers as their capital improvement program (CIP) manager in 2016, he was charged with leading divisional managers at each of... View Details

Keywords: Maureen Harmon

25 Jan 2011
First Look

First Look: Jan. 25

dynamic, historical account of the events that have shaped the brand over time. Using a particular type of brand biography, "the underdog," we empirically show how managers can strategically use brand biographies in brand... View Details

Keywords: Sean Silverthorne

13 May 2002
Op-Ed

A Cure for Enron-Style Audit Failures

If companies and regulators are ever to learn from the collapse of Enron—and prevent similar corporate debacles in the future—they must look more closely at the relationship between auditors, managers and the company audit committee. The... View Details

Keywords: by Jay Lorsch; Accounting

05 Aug 2002
Research & Ideas

Five questions for Regina E. Herzlinger

model? A: Employers that currently provide insurance benefits advocate consumer-driven health care because it cannot be worse than the present managed care system, whose costs escalate at double-digit [rates] while View Details

Keywords: by Martha Lagace

01 Dec 1997
News

A Conversation with John Doerr (MBA '76)

markets, and technologies out there. What's lacking are great teams. So a key service from venture capital has become team-building and recruiting. Management skills are absolutely crucial to the quality of... View Details

Web

Executive Education Courses - Institute For Strategy And Competitiveness

your organization's strategic agenda. Key Benefits Focused on improving the quality and delivery of health care, Value Measurement for Health Care provides more efficient and more cost-effective approaches to measuring patient outcomes,... View Details

Profile

Maura Sullivan

Maura Sullivan sees in HBS many of the same qualities that had attracted her to the U.S. Marine Corps. "Choosing the right branch of the armed services was easy," Maura says. "I liked the camaraderie, the discipline, the... View Details

09 Jan 2006
What Do You Think?

Should More Transparency Extend to Education for Management?

to an intolerable level." Erik Holmberg questions the spotlight that disclosure would place only on grades when he says: "I know many people who were academic superstars who are also the worst managers I have ever met . . .... View Details

Keywords: by James Heskett; Education

16 Apr 2001
Research & Ideas

Brand Power from Wedgwood to Dell: Part One

when he began his own pottery workshop in 1759. Nevertheless, each of the three, she writes, instinctively grasped the fundamentals of earning long-term customer trust and loyalty. Effective brand creation and management have a vital... View Details

Keywords: by Martha Lagace

01 Jun 2002
News

News in the News Biz

Professor Joseph Bower brought his expertise in management and economics to the newspaper trade in an article titled “News Is Strategic in the Newspaper Business,” which appeared in last fall's issue of Nieman Reports. “If the... View Details

01 Sep 2016
News

How I Got to Google

end of the day, product managers are judged on execution and the quality of their launch. SS: Any advice for people who want to be a PM but don’t have a technical background? PR: I’m a computer and... View Details

Keywords: Julia Hanna

01 Feb 2000
News

Tales Out of School

kids after school. Children need quality after-school activities." After completing her White House service in 1995, Hoit became managing director of Sylvan Learning Systems, a national supplemental... View Details

07 Aug 2006
Research & Ideas

Whatever Happened to Caveat Emptor?

basic material needs to concerns about the safety and quality of these products. When products did fail—as happened dramatically in the late 1950s with the antinausea drug Thalidomide—such cases became the focus of aggressive consumer... View Details

Keywords: by Sean Silverthorne; Retail

01 Jun 1997
News

Bruce Rauner (MBA '81) Endows New Professorship

older or retired to share my good fortune," says Rauner, managing principal of Golder, Thoma, Cressey, Rauner, Inc. (GTCR), a Chicago-based private equity firm that specializes in acquiring and consolidating service businesses in highly... View Details

Keywords: James E. Aisner

Profile

Paul Lenehan

they could break down and analyze problems – especially the MBAs from HBS. Their case background was a foundation for much of the analytical work." Paul came to HBS on the strength of its reputation and "the quality of its... View Details

Web

Impact on a Global Scale | Social Enterprise | Harvard Business School

coincidence that Tierney is also co-founder with Jeff Bradach (PhDOB 1992) of The Bridgespan Group, an organization launched in 1999 that provides management consulting and leadership development services to nonprofits, philanthropists,... View Details

18 Jul 2005
Research & Ideas

Identify Emerging Market Opportunities

they are at the mercy of big companies. Labor Markets. In spite of emerging markets' large populations, multinationals have trouble recruiting managers and other skilled workers because the quality of talent... View Details

Keywords: by Tarun Khanna, Krishna G. Palepu & Jayant Sinha

Publications