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  • Web

Past Projects | Social Enterprise | Harvard Business School

data analysis and metrics tracking. ArcelorMittal and the private sector during the Ebola crisis Spring 2016 | Focus: Healthcare; International Development Team: Sarah Nam and Sisi Pan Description: The Ebola outbreak in 2013-16 devastated... View Details
  • 08 Jul 2008
  • First Look

First Look: July 8, 2008

approaches include the use of risk exposure and the Sharpe and Information Ratios. Applies the approaches to a variety of mutual funds to demonstrate the effect of using different metrics to measure fund performance. Purchase this note: View Details
Keywords: Martha Lagace
  • March 2015
  • Teaching Note

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman
Email mking@hbs.edu for a courtesy copy.

This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details
Keywords: Medication Adherence; Affordable Care Act (ACA); Marketing Strategy; Communication Strategy; Customer Value and Value Chain; Decisions; Health Care and Treatment; Goals and Objectives; Resource Allocation; Marketing Communications; Consumer Behavior; Measurement and Metrics; Service Delivery; Behavior; Motivation and Incentives; Social Issues; Information Technology; Value Creation; Health Industry; Pharmaceutical Industry; Insurance Industry; Public Relations Industry; Retail Industry; United States
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  • 16 May 2017
  • First Look

First Look at New Ideas and Research, May 16

measurement and disclosure of important metrics and information. In this chapter, we examine the effect of sustainability disclosure regulations on firms’ disclosure practices and valuations. Specifically, we explore the implications of... View Details
Keywords: Re: Multiple Faculty
  • 12 Aug 2014
  • First Look

First Look: August 12

clients. A critical component of the One-Firm initiative was a technology-enabled performance management system that articulated metrics for individual and group performance and aligned these with the overall performance of IDFC. While... View Details
Keywords: Sean Silverthorne
  • 23 Jun 2009
  • First Look

First Look: June 23

outperformance." This case provides an opportunity to evaluate Goldman's decision to raise capital, the cost to the firm of Buffett's investment, and the decision by Warren Buffett to make the investment, all in the context of a profound market crisis that may... View Details
Keywords: Martha Lagace
  • Web

Commencement 2012 Address | About

And it’s clear to me that in my own life, maintaining a daily focus on gratitude has helped me live a richer and happier life, and to behave more generously and with more grace. There are many metrics one can use to measure achievement,... View Details
  • 04 Jun 2007
  • Research & Ideas

Is Health Care Making You Better—or Dead?

is to require transparency, to require the quality metrics that we need in order to be good shoppers. If I had stage four breast cancer and were going in a hospital, I need to know how good that hospital is for women like me who are... View Details
Keywords: by Sean Silverthorne; Health
  • 16 Jul 2013
  • First Look

First Look: July 16

Leadership Lessons from the Chilean Mine Rescue By: Rashid, Faaiza, Amy C. Edmondson, and Herman B. Leonard Abstract—Three years ago, when a cave-in at the San José mine in Chile trapped 33 men under 700,000 metric tons of rock, experts... View Details
Keywords: Anna Secino
  • 29 May 2018
  • First Look

New Research and Ideas, May 29, 2018

sustainability leadership”? Moreover, how could developing metrics and improved performance on material sustainability issues be used as an instrument for change management? JetBlue wanted to achieve best-in-class performance on SASB... View Details
Keywords: Dina Gerdeman
  • 01 Feb 2011
  • First Look

First Look: Feb. 1

Abstract Existing performance metrics utilized by the PGA TOUR have biases towards specific styles of play, which make relative player comparisons challenging. Our goal is to evaluate golfers in a way that eliminates these biases and to... View Details
  • 13 Mar 2018
  • First Look

March 13, 2018

Consequences of Mandatory Corporate Sustainability Reporting By: Ioannou, Ioannis, and George Serafeim Abstract—A key aspect of the governance process inside organizations and markets is the measurement and disclosure of important metrics... View Details
Keywords: Sean Silverthorne
  • 09 May 2017
  • First Look

New Research and Ideas, May 9

https://www.hbs.edu/faculty/Pages/item.aspx?num=52605 Relative Performance Benchmarks: Do Boards Follow the Informativeness Principle? By: Ma, Paul, Jee Eun Shin, and Charles C.Y. Wang Abstract—Relative performance metrics are widely used... View Details
Keywords: Sean Silverthorne
  • 13 Nov 2012
  • First Look

First Look: November 13

reports. We complement the country-level analysis using environmental, social, and governance metrics at the firm-level in conjunction with a differences-in-differences research design, and we find that for the treatment group, energy as... View Details
Keywords: Sean Silverthorne
  • 25 May 2010
  • First Look

First Look: May 25

with annual revenues of $107 million. As we watch it change its culture, practices, and organization from offline to online marketing, we have an opportunity not simply to see the metrics used in online marketing budget allocation, but... View Details
Keywords: Martha Lagace
  • 21 Dec 2018
  • News

Bridging the Gap

young people we can find, independent of their family’s financial circumstance, and this is part of why we’re set up as a not-for-profit. That’s deliberate, on our side. Flint: And now you’ve had about a thousand students pass through the program. What View Details
Keywords: Educational Support Services; Educational Services
  • 05 Dec 2017
  • First Look

First Look at New Research and Ideas, December 5, 2017

definition that extends the concept beyond the traditional binary retain/not retain view of retention. We discuss a variety of metrics to measure and monitor retention. We present an integrated framework for managing retention that... View Details
Keywords: Sean Silverthorne
  • 12 Oct 2011
  • First Look

First Look: October 12

enabled by creativity and the right organizational flexibility and mindset. The case highlights the key role of performance metrics in building a flexible system that could be refined through experimentation and testing, steadily... View Details
Keywords: Sean Silverthorne
  • 15 Sep 2011
  • Research & Ideas

High Ambition Leadership

leadership behaviors. She sought to instill a performance ethic and a customer service orientation, not just by the new metrics and systems, but by drawing out the best in people and tapping their own higher aspirations. Gooding told us:... View Details
Keywords: by Martha Lagace
  • 30 Nov 2017
  • News

Happy Meals (Are Here Again)

transactions—the metrics Karavites tracks most closely—are up at all his locations. Formulating a turnaround strategy required Kempczinski and his team—which included Kristy Cunningham—to get to the heart of what exactly had happened to... View Details
Keywords: Dan Morrell; photographed by Saverio Truglia