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  • All HBS Web  (28,871)
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  • 2002
  • Chapter

Research on Interactions among Management Decisions

By: Jan W. Rivkin
Keywords: Decisions; Management Systems; Research
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Rivkin, Jan W. "Research on Interactions among Management Decisions." In The Interaction of Complexity and Management, edited by Michael R. Lissack. Westport: Quorum Books, 2002.
  • March 2014
  • Case

Managing Change at Axis Bank (A)

By: Paul Healy and Rachna Tahilyani
Axis Bank is India's third largest private sector bank. In April 2009, Shikha Sharma, an outsider, was appointed as its CEO. She took over from a person who had overseen ten years of rapid growth at the bank. The selection of an outsider as the new CEO surprised many... View Details
Keywords: Change Management; Transformation; Organizational Culture; Organizational Change and Adaptation; Leadership Style; Leading Change; Valuation; Finance; Banks and Banking; Financial Services Industry; Banking Industry; India
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Healy, Paul, and Rachna Tahilyani. "Managing Change at Axis Bank (A)." Harvard Business School Case 114-082, March 2014.
  • 2010
  • Chapter

Cost Structure Patterns in the Asset Management Industry

By: Dennis Campbell and Frances X. Frei
This chapter examines patterns in the cost structure of asset management firms and establishes two important trends in cost behavior. First, when revenues are growing, "indirect" costs related to sales, distribution, marketing, personnel, technology, and occupancy are... View Details
Keywords: Financial Crisis; Asset Management; Cost Management; Financial Services Industry
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Campbell, Dennis, and Frances X. Frei. "Cost Structure Patterns in the Asset Management Industry." Chap. 8 in Operational Control in Asset Management: Processes and Costs, edited by Michael Pinedo, 154–168. Denmark: SimCorp StrategyLab, 2010.
  • July 1993 (Revised April 1999)
  • Case

ABB's Relays Business: Building and Managing a Global Matrix

By: Christopher A. Bartlett
Describes the development and management of the relays business area (BA) in ABB's global matrix organization. Focuses on three levels of management--corporate, BA, and operating company. Highlights the roles and responsibilities of individuals at each level as ABB... View Details
Keywords: Multinational Firms and Management; Business or Company Management; Business Strategy; Organizational Structure; Managerial Roles; Management Practices and Processes; Employees; Organizational Culture; Success; Manufacturing Industry
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Bartlett, Christopher A. "ABB's Relays Business: Building and Managing a Global Matrix." Harvard Business School Case 394-016, July 1993. (Revised April 1999.)
  • May 2020
  • Article

How History's Great Leaders Managed Anxiety: Historian Nancy Koehn on What Lincoln, Shackleton, and Others Knew About Handling Collective Anxiety—and Their Own—During a Crisis

By: Nancy F. Koehn
Keywords: Leadership; Crisis Management
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Koehn, Nancy F. "How History's Great Leaders Managed Anxiety: Historian Nancy Koehn on What Lincoln, Shackleton, and Others Knew About Handling Collective Anxiety—and Their Own—During a Crisis." Special Issue on Managing in an Anxious World. Harvard Business Review: The Big Idea (May 2020).
  • 05 Oct 2010
  • News

Harvard Business School Introduces Executive Program on Risk Management

  • 1 Jan 1992
  • Conference Presentation

IT-based Innovation: Managing a Disorderly Process

By: Jim I. Cash Jr.
Keywords: Information Technology; Technological Innovation; Management Practices and Processes
Citation
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Cash, Jim I., Jr. "IT-based Innovation: Managing a Disorderly Process." Paper presented at the International Conference on Systems Sciences, January 01, 1992.
  • November 1992
  • Article

In Defense of Activity-Based Cost Management

By: Robert S. Kaplan
Keywords: Cost Management
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Kaplan, Robert S. "In Defense of Activity-Based Cost Management." Management Accounting (November 1992): 58–63.
  • January 2024 (Revised February 2024)
  • Course Overview Note

Managing Customers for Growth: Course Overview for Students

By: Eva Ascarza
Managing Customers for Growth (MCG) is a 14-session elective course for second-year MBA students at Harvard Business School. It is designed for business professionals engaged in roles centered on customer-driven growth activities. The course explores the dynamics of... View Details
Keywords: Customer Relationship Management; Decision Making; Analytics and Data Science; Growth Management; Telecommunications Industry; Technology Industry; Financial Services Industry; Education Industry; Travel Industry
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Ascarza, Eva. "Managing Customers for Growth: Course Overview for Students." Harvard Business School Course Overview Note 524-032, January 2024. (Revised February 2024.)

    California Management Review article wins 2007 Accenture Award

    Greater job mobility among engineers and scientists has caused the extended social networks of inventors to become increasingly connected.  Firms that operate within small worlds such as in Silicon Valley long ago learned to manage invention in an... View Details

    • August 1991
    • Background Note

    Managing the New Product Development Process

    By: Robert J. Dolan
    Describes how the new product development program is most efficiently managed. View Details
    Keywords: Product Development; Management
    Citation
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    Dolan, Robert J. "Managing the New Product Development Process." Harvard Business School Background Note 592-011, August 1991.
    • January 2004
    • Article

    Managing Price Expectations through Product Overlap

    By: John T. Gourville and Youngme Moon
    Keywords: Management; Price; Product
    Citation
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    Gourville, John T., and Youngme Moon. "Managing Price Expectations through Product Overlap." Journal of Retailing 80, no. 1 (January 2004): 23–34.
    • Web

    Managing Service Operations - Course Catalog

    HBS Course Catalog Managing Service Operations Course Number 2120 Professor Ryan Buell Senior Lecturer Robert Markey Fall; Q1Q2; 3.0 credits 28 Sessions Paper/Project Service is the business of people helping people, and people are born... View Details
    • January 1989
    • Background Note

    Managing Information Technology: Organization and Leadership

    By: James I. Cash Jr. and Thomas H. Davenport
    Describes the organizational components of the typical IT organization in a large corporation. Points out common problems and issues for each component of the organization. Also addresses the leadership issues for the IT function, and focuses specifically on the Chief... View Details
    Keywords: Information Management; Organizational Design; Leadership; Managerial Roles; Information Technology; Problems and Challenges; Information Technology Industry
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    Cash, James I., Jr., and Thomas H. Davenport. "Managing Information Technology: Organization and Leadership." Harvard Business School Background Note 189-133, January 1989.
    • 2006
    • Article

    The Competitive Advantage of Management Accounting

    By: R. S. Kaplan
    Keywords: Competitive Advantage; Management; Accounting
    Citation
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    Kaplan, R. S. "The Competitive Advantage of Management Accounting." Journal of Management Accounting Research 18 (2006): 127–135.
    • November 2006
    • Article

    How to Manage Urban School Districts

    By: Stacey Childress, Richard Elmore and Allen Grossman
    Keywords: Management; City; Education
    Citation
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    Childress, Stacey, Richard Elmore, and Allen Grossman. "How to Manage Urban School Districts." Harvard Business Review 84, no. 11 (November 2006).
    • October 1997 (Revised March 2000)
    • Case

    Oxford Health Plans: Specialty Management (A)

    By: James L. Heskett, Jody H. Gittell and James Slayton
    Describes an innovative approach to organizing health care proposed by Oxford CEO Steve Wiggins. Wiggins contends that the primary care physician "gatekeeper" model typically used by health maintenance organizations to control access to and coordinate specialist care... View Details
    Keywords: Business Model; Groups and Teams; Innovation and Management; Medical Specialties; Health Care and Treatment; Cooperation; Management Teams; Health Industry; United States
    Citation
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    Heskett, James L., Jody H. Gittell, and James Slayton. "Oxford Health Plans: Specialty Management (A)." Harvard Business School Case 898-042, October 1997. (Revised March 2000.)
    • May 2011 (Revised March 2012)
    • Supplement

    Global Knowledge Management at Danone (C)

    By: Amy C. Edmondson, Ruth Dittrich and Daniela Beyersdorfer
    The (C) case provides an update on the B-case decision and describes the introduction of Dan 2.0, an internal social virtual network for the purpose of knowledge sharing in a company that was only used to face-to-face networking. View Details
    Keywords: Innovation and Management; Knowledge Sharing; Information Infrastructure; Opportunities; Problems and Challenges; Networks; Employees; Motivation and Incentives; Knowledge Management; Management Practices and Processes
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    Edmondson, Amy C., Ruth Dittrich, and Daniela Beyersdorfer. "Global Knowledge Management at Danone (C)." Harvard Business School Supplement 611-080, May 2011. (Revised March 2012.)
    • 29 Oct 2012
    • News

    The Radical Beauty of Three Simple Management Practices

    • February 2002 (Revised November 2002)
    • Case

    Activity-Based Management at W.S. Industries (B)

    By: V.G. Narayanan and Jeremy Cott
    Describes activity-based budgeting at W.S. Industries. Also describes target costing-led product redesign, and product, customer, and order profitability. View Details
    Keywords: Activity Based Costing and Management; Operations; Energy Industry; India
    Citation
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    Narayanan, V.G., and Jeremy Cott. "Activity-Based Management at W.S. Industries (B)." Harvard Business School Case 102-063, February 2002. (Revised November 2002.)
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