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  • All HBS Web  (11,996)
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  • April 14, 2017
  • Article

Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It

By: John A. Deighton
United Airlines has pledged to improve its training programs and empower its employees to put customers first in the wake of a video showing a passenger being dragged from a plane. Of all the U.S. air carriers, United should have known the power of social media and... View Details
Keywords: Crisis Management; Customer Focus and Relationships; Employees; Training; Air Transportation Industry
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Deighton, John A. "Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It." Harvard Business Review (website) (April 14, 2017).
  • 27 Nov 2013
  • News

How to Lead While Your Company Is Going Under

  • 03 Sep 2024
  • News

Welcoming the MBA Class of 2026 to Harvard Business School

  • 05 May 2025
  • Video

Establishing Your Professional Identity: How to Develop Your Unique Personal Brand

  • 24 May 2018
  • Blog Post

3 Ways to Get to Know HBS

Newsletter: Signing up for our emails is a great way to stay up to date with the latest news and updates from HBS. You'll receive Admissions updates, new content based on what you're interested in View Details
  • 12 PM – 1 PM EDT, 13 Apr 2017
  • Webinars: Career

How to Successfully Manage Change for Leaders, Teams & Organizations

Are you or your team facing a change or professional transition? Listen to Dr. Michael Watkins share his latest research findings on the challenges and solutions of professional transitionsfor leaders, teams, and entire organizations. When leaders take new roles, they... View Details
  • 17 Jun 2021
  • News

Too Few Women Get to Invent – That’s a Problem for Women’s Health

  • January–February 2023
  • Article

The Overlooked Key to a Successful Scale-Up

By: Jeffrey F. Rayport, Davide Sola and Martin Kupp
Many start-ups experience enormous popularity and runaway growth, but only a few go on to become stable giants. What separates them from the pack? They all go through a developmental stage called extrapolation, say three business school professors.
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Keywords: Entrepreneurship And Strategy; Scalability; Business Startups; Growth and Development Strategy; Entrepreneurship
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Rayport, Jeffrey F., Davide Sola, and Martin Kupp. "The Overlooked Key to a Successful Scale-Up." Harvard Business Review (January–February 2023): 56–65.
  • March 2005 (Revised April 2005)
  • Module Note

A Relational Approach to Self-Assessment and Career Development

By: Monica C. Higgins
Describes the main ideas in a module on relational self-assessment as part of a course on self-assessment and career development or as part of a course on leadership and organizational behavior for MBA students or executives. Reflects a "relational" approach to career... View Details
Keywords: Personal Development and Career; Relationships; Leadership; Organizations; Behavior; Social and Collaborative Networks
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Higgins, Monica C. "A Relational Approach to Self-Assessment and Career Development." Harvard Business School Module Note 405-076, March 2005. (Revised April 2005.)
  • 10 Jan 2022
  • Research & Ideas

How to Get Companies to Make Investments That Benefit Everyone

learning more advanced coding. Build shared platforms like the United Nations Development Programme’s Accelerator Labs. This network of small teams exchange information to combat a range of problems, from... View Details
Keywords: by Lane Lambert
  • December 26, 2018
  • Article

Why Family Businesses Need to Find the Right Level of Conflict

By: Josh Baron
Many families avoid conflict because it makes them uncomfortable. For families that own and manage businesses, this is a problem. Conflict avoidance leads people to avoid difficult–but necessary–conversations and decisions. Instead of avoiding conflict, the people who... View Details
Keywords: Management Skills; Conflict and Resolution; Family Business
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Baron, Josh. "Why Family Businesses Need to Find the Right Level of Conflict." Harvard Business Review (website) (December 26, 2018).
  • 13 Oct 2020
  • News

July Is the New January: More Companies Delay Return to the Office

  • 21 Jul 2016
  • News

Women More Likely Than Men To Lead In Times Of Crisis

  • 02 Dec 2012
  • News

ipaidabribe.com: A website that encourages Indians to share their bribe giving experiences

  • 28 Jan 2022
  • News

Helping Trapped Low-Wage Workers, Employers Struggling to Fill Spots

  • 04 Mar 2024
  • What Do You Think?

Do People Want to Work Anymore?

that have a lot of break time). And they work full-time, willing to do whatever needs doing to deliver a “magical” experience for guests, and willing to both teach their jobs... View Details
Keywords: by James Heskett
  • 2022
  • Book

The Digital Mindset: What It Really Takes to Thrive in the Age of Data, Algorithms, and AI

By: Paul Leonardi and Tsedal Neeley
The pressure to "be digital" has never been greater, but you can meet the challenge. The digital revolution is here, changing how work gets done, how industries are structured, and how people from all walks of life work, behave, and relate to each other. To thrive... View Details
Keywords: Digital; Artificial Intelligence; Big Data; Digital Transformation; Technological Innovation; Transformation; Learning; Competency and Skills
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Leonardi, Paul, and Tsedal Neeley. The Digital Mindset: What It Really Takes to Thrive in the Age of Data, Algorithms, and AI. Boston, MA: Harvard Business Review Press, 2022.
  • 15 Aug 2019
  • News

How the Best Leaders Inspire Their Employees to Be Innovators

  • 01 Sep 2023
  • News

Returning to the Roots

It’s not a role he sought or expected. But when his brother died of a brain tumor late last year, Florent Latour (MBA 1999) became CEO of Maison Louis Latour, a winemaker established in 1797 in the Burgundy region of France. The 11th generation of his family to lead... View Details
Keywords: Julia Hanna; wine; entrepreneurship; family business; innovation; climate change; Beverage and Tobacco Product Manufacturing; Manufacturing
  • 29 Jan 2018
  • News

How to Build Trust with Colleagues You Rarely See

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