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Show Results For
- All HBS Web
(3,083)
- People (19)
- News (659)
- Research (1,622)
- Events (27)
- Multimedia (29)
- Faculty Publications (998)
Journal of Economics & Management Strategy (JEMS)
Together with Prof. Daniel F. Spulber (Kellogg School of Management at Northwestern University), I edit the Journal of Economics & Management Strategy (JEMS), the leading academic journal on the economics of strategy. JEMS is based at Harvard Business... View Details
- January–February 2024
- Article
Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments
By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement
Buell, Ryan W., Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan, and Rengaraj Venkatesh. "Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments." Manufacturing & Service Operations Management 26, no. 1 (January–February 2024): 154–166.
- 30 May 2023
- Research & Ideas
Can AI Predict Whether Shoppers Would Pick Crest or Colgate?
working paper, and Israeli says the team has already received positive feedback from market researchers in the field who are beginning to explore the use to some of their methods. “There’s a really special type of skill that comes up when you think about View Details
Keywords: by Kristen Senz
- 25 Jun 2020
- Blog Post
Harvard Business School Class of 2021 Student Profiles
a PM was created by interactions with others,” he says. When he decided to get an MBA to “learn how to commercialize a clean tech product,” he chose HBS for its general management strengths – and its emphasis on communicating with others.... View Details
- Web
Participation - Christensen Center for Teaching & Learning
During a class discussion, case instructors manage participation along two dimensions: who to call on and how to interact with students in the process of questioning, listening, and responding. In managing participation, instructors... View Details
- Web
For Organizations | Social Enterprise | Harvard Business School
Organizations and professionals from around the world participate in our Executive Education programs, access our research publications, and interact with our students and alumni through field-based projects, recruitment activities, and... View Details
- 01 Jun 2024
- News
Quantum Leap
estimate portfolio risk—something that classical computers struggle to do in a timely fashion. Quantum computers also should excel at modeling molecules and their interactions with one another, making it far easier to do everything from... View Details
- 04 Aug 2023
- Blog Post
Aaron Sabin (MS/MBA 2023): Engineering a Climate Change Solution by Cutting the Cost of Carbon Capture
cells pass electrons to some of the molecules in the solution. The carbon in the CO2 is electrophilic—it’s drawn to the electrons in the liquid. So, when we pass it through the air contactor and the solution interacts with the atmosphere,... View Details
- Web
Rising Scholars - Doctoral
Rising Scholars Conference Rising Scholars Conference Expand Your Network The Rising Scholars Conference is an event that gathers diverse doctoral and postdoctoral students from across the country to present their work and interact with... View Details
- 12 Aug 2019
- Research & Ideas
How Scale Changes a Manager's Responsibilities
grows, not only do new teams form and new managers lead, but there can also be cross-team dynamics that create tension. Product and engineering teams often fail to align or face sales/marketing/support challenges. Pay attention to how these interdependent teams View Details
Keywords: by Julia Austin
- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
not in the room. The more trust that accumulates between us, the better this works. How do you build up stores of this essential leadership capital? Here’s the basic formula: people tend to trust you when they think they are interacting... View Details
Keywords: by Kristen Senz
- Research Summary
Self-environment relationship and its effect on decisions under risk and uncertainty
My research seek to better understand the main cognitive and social abilities that guide our judgments, and the ways they interact with aspects of the situation to shape humans' decisions. It is currently comprised of three related... View Details
- 20 Jan 2014
- Research & Ideas
Language Wars Divide Global Companies
researcher observed in India during the same week. "We lived and experienced these teams," Neeley says. And they asked questions. Can you tell us about your project? How do you interact with your colleagues at other sites?... View Details
Keywords: by Kim Girard
- 17 Dec 2020
- News
Making Club History in Japan; Startup Accelerator Case Goes Virtual in Atlanta
around the world, too, and I would love to collaborate with other clubs.” Virtual Case Discussion Dissects Launch of The Farm at Comcast More than 30 alumni from the HBS Club of Atlanta joined Professor Linda Hill, on November 23 for an View Details
Keywords: Margie Kelley
- Web
HBS Alumni Conference: Accelerating Climate Solutions - Alumni
HBS Alumni Conference Accelerating Climate Solutions On May 10, 2023 distinguished faculty, HBS alumni and other business leaders, investors, and entrepreneurs convened at Harvard Business School for a groundbreaking day of discussion and View Details
- March 2020
- Article
Gender Differences in Communicative Abstraction
By: Priyanka D. Joshi, Cheryl J. Wakslak, Gil Appel and Laura Huang
Drawing on construal level theory, which suggests that experiencing a communicative audience as proximal rather than distal leads speakers to frame messages more concretely, we examine gender difference in linguistic abstraction. In a meta-analysis of prior studies... View Details
Joshi, Priyanka D., Cheryl J. Wakslak, Gil Appel, and Laura Huang. "Gender Differences in Communicative Abstraction." Journal of Personality and Social Psychology 118, no. 3 (March 2020): 417–435.
- Article
Algorithms Need Managers, Too
By: Michael Luca, Jon Kleinberg and Sendhil Mullainathan
Algorithms are powerful predictive tools, but they can run amok when not applied properly. Consider what often happens with social media sites. Today many use algorithms to decide which ads and links to show users. But when these algorithms focus too narrowly on... View Details
Keywords: Machine Learning; Algorithms; Predictive Analytics; Management; Big Data; Analytics and Data Science
Luca, Michael, Jon Kleinberg, and Sendhil Mullainathan. "Algorithms Need Managers, Too." Harvard Business Review 94, nos. 1/2 (January–February 2016): 96–101.
- 13 Dec 2012
- HBS Seminar
Raffaella Sadun, Harvard Business School
- 03 Jun 2002
- Research & Ideas
How to Succeed With Your New Boss
unrealistic and have to work to reset them. Also you should take care, as part of your broader effort to secure early wins, to under-promise and over-deliver. The style conversation. In this conversation you work to understand how you and your new boss can best View Details
Keywords: by Michael Watkins
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
expanding its business-cleaning offerings to new markets to match new demands and unmet needs. Zoom removed time limits from basic accounts for primary school educators who now need to use its teleconferencing software for teaching. Fan View Details