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Show Results For
- All HBS Web
(3,245)
- People (19)
- News (661)
- Research (1,612)
- Events (27)
- Multimedia (31)
- Faculty Publications (1,002)
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- 24 Oct 2017
- First Look
First Look at New Research and Ideas, October 24, 2017
Management Journal Discordant vs. Harmonious Selves: The Effects of Identity Conflict and Enhancement on Sales Performance in Employee-Customer Interactions By: Ramarajan, Lakshmi, Nancy Rothbard, and Steffanie Wilk Abstract—Across... View Details
Keywords: Sean Silverthorne
- 16 Aug 2011
- First Look
First Look: August 16
Publication:American Economic Journal: Microeconomics (forthcoming) Abstract We investigate how the convexity of a firm's incentives interacts with worker overconfidence to affect sorting decisions and performance. We demonstrate... View Details
Keywords: Sean Silverthorne
- 07 Nov 2006
- First Look
First Look: November 7, 2006
Ruhr [The Future of the Past: German Capitalism from the Viewpoint of the Rhine and Ruhr] Author:Jeffrey Fear Publication:In Uberschreitungen. Das Wechselspiel von Wirtschaft und Kunst im 19. Jahrhundert [Crossings: The Interaction... View Details
Keywords: Sean Silverthorne
- 29 Jun 2007
- First Look
First Look: June 29, 2007
Abstract Stigmatized minorities may have an advantage in persuading majority group members during some face-to-face interactions due to the greater self-presentational demands such interactions elicit. In... View Details
Keywords: Martha Lagace
- 30 Oct 2018
- First Look
New Research and Ideas, October 30, 2018
methods (decision trees, random forests, K-nearest neighbors, and neural networks) to reveal patterns in data that could be used for theory building. We also illustrate how ML methods can illuminate interactions and non-linear effects... View Details
Keywords: Dina Gerdeman
- 18 May 2015
- Research & Ideas
Advertisers Get Serious About Playing With Their Brands
a $44,000 bid. Chalk up another win for companies that are willing to be a little playful with their brands, a potentially dangerous tactic that can easily backfire but that creates big wins with consumers if done well. Social media marketing, in fact, is all about... View Details
- 11 Dec 2012
- First Look
First Look: Dec. 11
that technology diffuses slower to locations that are farther away from adoption leaders. This effect is stronger across rich countries and also when measuring distance along the south-north dimension. A simple theory of human View Details
Keywords: Sean Silverthorne
- 01 Mar 2022
- What Do You Think?
Is It Time for More Reverse Mentoring?
important when it comes time for promotions and pay raises, but it doesn’t solve what brings us to work each and every day, the people we interact with Relationships are built on trust, and trust is often founded on vulnerability.... View Details
Keywords: by James Heskett
- 07 Jun 2011
- First Look
First Look: June 7
This case, set in 2010, presents an overview of the new, more interactive model of employee communication that HPCL introduced as part of its effort to adapt to increased market competition during the early 21st century. (HPCL, previously... View Details
Keywords: Sean Silverthorne
- 30 Oct 2005
- Research & Ideas
Tuning Jobs to Fit Your Company
questions: "What resources do I control to accomplish my tasks?" "What measures will be used to evaluate my performance?" "Who do I need to interact with and influence to achieve my goals?" "How much... View Details
Keywords: by Robert Simons
- 07 Jan 2002
- What Do You Think?
Did Consumer Behavior Tracking Come of Age on September 11?
as consumers. Then came September 11 and the perceived need for increased surveillance of possible terrorists. According to a survey by Harris Interactive the very next week, 86% of Americans responding advocated the use of... View Details
Keywords: by James Heskett
- 23 May 2017
- First Look
First Look at New Ideas and Research: May 23, 2017
the GFC, firms with higher leverage have Z-scores that are closer to the financial distress range. The data also corroborate two macro-related hypotheses: first, that leverage interacted with currency depreciation had a statistically... View Details
Keywords: Carmen Nobel
- 22 Jul 2008
- First Look
First Look: July 22, 2008
team performance. Our results offer an approach for capturing the experience held by fluid teams and highlight the need to study context-specific measures of experience, including role experience. In addition, our findings provide insight into how the View Details
Keywords: Martha Lagace
- 28 Oct 2008
- First Look
First Look: October 28, 2008
who regulate access to, and interactions around, the platform. We present evidence on Facebook, TopCoder, Roppongi Hills, and Harvard Business School to document the "regulatory" role played by MSPs. We find MSPs use nuanced... View Details
Keywords: Martha Lagace
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
Loyalty In Retail Self-service retail, which started with customers selecting their own merchandise in the 1930s and evolved to modern conveniences including self-checkout lanes, has saved businesses labor costs and customers time. But Alvarez thinks the loss of... View Details
- 21 Aug 2000
- Research & Ideas
Faculty Research Looks to Latin America
Business, Government and the International Economy required course as well as a course on Managing Regulation, Deregulation and Privatization. His research work focuses on privatization and on the interaction between private enterprise... View Details
Keywords: by Martha Lagace
- 17 Jul 2012
- First Look
First Look: July 17
Interactive Controls: Which, When, and Why? Author:Anette Mikes Abstract Taking a multiple-control perspective, I investigate a control debacle and its aftermath at a financial services company (MultiBank), focusing on an insurance... View Details
Keywords: Sean Silverthorne
- 02 Aug 2021
- What Do You Think?
Can Companies with Remote Management Succeed?
“For too long we have been ‘marketing’ led (with too little knowledge of) what and how customers actually interact and buy from you Unless you spend time with your customers then you don’t have any real ideas on how to move the NPS (Net... View Details
Keywords: by James Heskett
- 11 Feb 2008
- Research & Ideas
Does Democracy Need a Marketing Manager?
advantage of to reach voters? A: Political marketing is evolving in the same way. Grassroots political organizations and interest groups are using digital technology to communicate to targeted segments of citizens, receive input from supporters, hold View Details
Keywords: by Sean Silverthorne
- 17 Sep 2024
- Research & Ideas
Advice for the New CEO: Talk to Your Employees Early and Often
comes from synchronous interactions that you cannot get otherwise,” Sadun says, “and your decision-making depends on these inputs.” You Might Also Like: What Companies Want Most in a CEO: A Good Listener Where to Find Remote Work Now: 250... View Details
Keywords: by Ami Albernaz