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Show Results For
- All HBS Web
(3,162)
- People (11)
- News (662)
- Research (1,296)
- Events (3)
- Multimedia (7)
- Faculty Publications (845)
- June 2007 (Revised January 2008)
- Case
Joel Klein and Leadership in the NYC Public Schools
By: Christopher Marquis, Doug Guthrie, Richard Arum and Abby Larson
Reviews the work of the New York City School Chancellor Joel Klein and his attempt to create a Leadership Academy in order to better train principals to lead New York City public schools. Assesses what leadership skills and strategies are necessary for Klein to create... View Details
Keywords: Education; Training; Leadership Development; Management Skills; Organizational Design; Performance Improvement; Education Industry; New York (city, NY)
Marquis, Christopher, Doug Guthrie, Richard Arum, and Abby Larson. "Joel Klein and Leadership in the NYC Public Schools." Harvard Business School Case 407-065, June 2007. (Revised January 2008.)
- October 2019 (Revised January 2020)
- Case
Dulcie Madden (A)—Growth or Exit?
By: Shikhar Ghosh, Christopher Payton and Shweta Bagai
This is part of a three-case series that follows Dulcie Madden's journey as a founder over five years. Case (A) is about managing growth and cash flow; Case (B) is about the exit decision and conditions on a sale; Case (C) shows Madden dealing with adversity and the... View Details
Keywords: Entrepreneurial Management; Family; Family Conflicts; Founders' Agreements; Growth And Development; Hardware; VC; Scaling; Start-up; Female Ceo; Risk Assessment; Entrepreneurship; Growth Management; Equity; Cash Flow; Success; Failure; Acquisition; Business Model; Information Technology; Valuation; Family and Family Relationships; Information Infrastructure; Apparel and Accessories Industry; Apparel and Accessories Industry; United States
Ghosh, Shikhar, Christopher Payton, and Shweta Bagai. "Dulcie Madden (A)—Growth or Exit?" Harvard Business School Case 820-052, October 2019. (Revised January 2020.)
- 05 Jul 2022
- What Do You Think?
Have We Seen the Peak of Just-in-Time Inventory Management?
cleared and flows of goods have become more plentiful and dependable, how will industry respond? Surely inventor-to-sales ratios will come back down, but to what extent? Will we return to the halcyon days of pre-pandemic inventory... View Details
- Web
Negotiation Course Online | HBS Online
Related Programs 7 Courses Credential of Leadership, Impact, and Management in Business (CLIMB) CLIMB enables new and experienced leaders to ignite their careers with a combination of vital and forward-looking business skills,... View Details
- 03 May 2024
- Blog Post
From Harvard to Miss New Jersey: A Journey of Perseverance and Self-Belief
The Summer Venture in Management Program (SVMP) is an educational program designed to increase opportunity in business education for high-potential college students making an impact in their school or... View Details
- 2012
- Chapter
Firing Your Best Customers: How Smart Firms Destroy Relationships Using CRM
By: Jill Avery and Susan Fournier
With incidences in the 20%–25% range, the practice of firing customers has become increasingly attractive as firms try to maximize the lifetime value of their customer portfolios. This chapter traces the relationship trajectory of a 30-year customer of Filene's... View Details
Keywords: Brands; Brand Management; CRM; Customer Relationship Management; Customer Focus and Relationships; Customers; Marketing; Brands and Branding; Marketing Communications; Marketing Strategy; Consumer Products Industry
Avery, Jill, and Susan Fournier. "Firing Your Best Customers: How Smart Firms Destroy Relationships Using CRM." In Consumer-Brand Relationships: Theory and Practice, edited by Susan Fournier, Michael Breazeale, and Marc Fetscherin, 301–316. Routledge, 2012. (Paperback edition published in 2013.)
- 01 Jun 2023
- News
Curb Appeal
Jessica Tisch (JD/MBA 2008) has a problem. And she couldn’t be happier about it. It’s a chilly February morning in Lower Manhattan, and Tisch, who was appointed commissioner of the Department of Sanitation (DSNY) last April, has only hours to pivot the world’s largest... View Details
- 14 Sep 2021
- Blog Post
Top 5 Myths About HBS
consultants applying. How do I stand out?” When I'm speaking to someone who doesn't have a background in consulting, they say, “I know that a lot of consultants apply. You probably don't take anyone from my industry or company.” So it’s... View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
rather than focus simply on products and sales. And Gulati's research, including interviews with 500 executives spanning industries and geographies, asserts that outside-in success is not confined to any one sector. "I see the move... View Details
- Web
Leadership - Health Care
Health Care Initiative Leadership 2ms Robert S. Huckman Howard Cox Health Care Initiative Faculty Chair Professor Huckman teaches the second-year course in Operations Strategy and has taught HBS Executive Education programs and the... View Details
- 18 Feb 2015
- First Look
First Look: February 18
Performance enables future managers and business owners to attain the core skills they need to become integral members of their company's decision-making teams. This new program from established authors Srikant M. Datar and Madhav Rajan... View Details
Keywords: Sean Silverthorne
- 30 Mar 2003
- Research & Ideas
The Future of IT Consulting
to automatically direct product to geographical points of demand. Q: Can you describe some of the enablers and drivers behind the growth of the IT consulting industry? How has globalization impacted this growth? A: The enablers and drivers of growth of the IT (see... View Details
- 2016
- Teaching Note
Advanced Leadership Pathways: General Gale Pollock and Services for the Vision Impaired
By: Rosabeth M. Kanter, Tessa Natanay Hamilton and Ai-Ling Jamila Malone
Teaching note for case 314029. Following a successful military career as an Army Nurse, achieving rank as Major General, becoming the first female Acting Surgeon General of the Army, and the 22nd Chief of the Army Nurse Corps, Pollock developed a vested interest in... View Details
Keywords: Health Care; Health Care Education; Insurance Companies; Military; Leadership Skills; Health Care and Treatment; Education; Insurance; Business Startups; Information Technology; Applications and Software; Change Management; Health Industry; Health Industry
Kanter, Rosabeth M., Tessa Natanay Hamilton, and Ai-Ling Jamila Malone. "Advanced Leadership Pathways: General Gale Pollock and Services for the Vision Impaired." Harvard Business Publishing Teaching Note 316-036, 2016. (Harvard Advanced Leadership Initiative.)
- 03 Dec 2018
- Blog Post
10 Reasons It Makes Sense to Get an MBA
One of the questions professionals face in their career is whether or not they should explore business school. Aside from whether or not to attend, they also have to decide what type of business education to pursue. From online programs... View Details
- September 2014
- Case
Radiometer, 2013
By: John R. Wells and Galen Danskin
In 2013, Radiometer continued to lead the world in blood gas analysis equipment and accessories, selling direct and through distributors to hospital central laboratories, point-of-care locations, and non-hospital medical locations. Founded in 1935 and based in Denmark,... View Details
Keywords: Medical Devices; Medical Equipment ＆ Devices; Mergers ＆ Acquisitions; Strategic Analysis; Strategic Change; Family Business; Strategy; Mergers and Acquisitions; Medical Devices and Supplies Industry; Denmark; United States
Wells, John R., and Galen Danskin. "Radiometer, 2013." Harvard Business School Case 715-410, September 2014.
- 12 Mar 2006
- Research & Ideas
New Research Explores Multi-Sided Markets
research into this emerging field and its implications for executives. Sean Silverthorne: How did you get interested in studying multi- and two-sided platforms? Is this a new area of research? Andrei Hagiu: During my PhD program in... View Details
- Web
Wilder House | About
Designed by McKim, Mead & White in the Georgian Revival-style, the three-story, stucco and brick building faces the lawn in front of the Baker Library | Bloomberg Center. Repurposed several times over the years, the facility provided offices for Executive Education and... View Details
- 04 Aug 2023
- Blog Post
Aaron Sabin (MS/MBA 2023): Engineering a Climate Change Solution by Cutting the Cost of Carbon Capture
MS/MBA program of the Harvard John A. Paulson School of Engineering and Applied Sciences, Harvard Business School and Harvard Griffin Graduate School of Arts and Sciences, Sabin is developing direct air capture technology that is both... View Details
- Web
Polaroid: At The Intersection of Science & Art: Edwin H. Land and the Polaroid Corporation
Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Fifty Years of Women Give News New Construction Academic Programs Doctoral View Details
- Web
HBS Alumni Conference: Accelerating Climate Solutions - Alumni
materials. He was selected by the Aspen Institute to participate in the Finance Leaders Fellowship program as a senior leader in the venture capital industry and was recently selected as the Edison... View Details