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  • 04 Mar 2002
  • Research & Ideas

Don’t Lose Money With Customers

managing customer relationships in the business-to-business environment into four distinct phases: defining and building a portfolio of customers the firm wants to serve, crafting and implementing relationship-management strategies, monitoring the status and View Details
Keywords: by Peter K. Jacobs
  • 13 Oct 2016
  • News

Adding Muscle to the Fight Against Disease

afford these patients a better quality of life for a longer period of time. It could be the first new treatment for ALS in nearly 25 years and the first one to potentially affect muscle function and strength as well as hopefully preserve patient independence.” While... View Details
Keywords: Deborah Blagg
  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

updating the books with a new one titled The Ownership Quotient. In it, we highlight organizations like Harrah's Entertainment, Rackspace Managed Hosting (a Website hosting service), Baptist Health Care, and Wegmans (a regional grocery... View Details
Keywords: by Sean Silverthorne
  • 17 Jun 2014
  • First Look

First Look: June 17

feedback influence order quantities. We find that the portion of mismatch cost due to adjustment behavior exceeds the portion of mismatch cost due to level behavior in three out of four conditions.... View Details
Keywords: Sean Silverthorne
  • 31 Jan 2012
  • First Look

First Look: Jan. 31

relative to their costs in evaluating a product. So the production method should not be relevant. Anecdotal evidence suggests otherwise. Six studies show how the production method of versioning may be perceived as unfair and unethical and... View Details
Keywords: Sean Silverthorne & Carmen Nobel
  • 20 Sep 2011
  • First Look

First Look: September 20

team's knowledge-integration capability. We test our theoretical framework using data on knowledge workers in professional services and discuss implications for research and practice. Download the paper: http://www.hbs.edu/research/pdf/11-009.pdf The View Details
Keywords: Sean Silverthorne
  • 31 Mar 2009
  • First Look

First Look: March 31, 2009

  PublicationsInnovator's Prescription: A Disruptive Solution for Health Care Authors:Clayton M. Christensen, Jerome H. Grossman M.D., and Jason Hwang M.D. Publication:McGraw-Hill, 2009 Abstract A groundbreaking prescription for View Details
Keywords: Martha Lagace
  • 24 Oct 2017
  • Research & Ideas

Tax Reform is on the Front Burner Again. Here’s Why You Should Care

helping the environment or encouraged to drill for carbon-based fuels? How do we fund government programs such as health care and entitlements? How big should government be? "...it would be constructive to have a discussion about... View Details
Keywords: by Sean Silverthorne
  • 20 Dec 2016
  • First Look

December 20, 2016

suggest that the cost of a delay of this length is upwards of 7% of the total cost of bringing a new high-risk device to market. Considering potential explanations, I find that approval times are largely... View Details
Keywords: Carmen Nobel
  • 26 Aug 2014
  • First Look

First Look: August 26

(ToM) allows children to achieve success in the social world by understanding others' minds. A study with 3-12 year olds, however, demonstrates that gains in ToM are linked to decreases in children's desire to engage in performative behaviors associated with View Details
Keywords: Sean Silverthorne
  • 24 Mar 2023
  • News

Exploring Talent Markets; Aid for Turkey

Clubs News Clubs News Toronto Alumni Explore Shift in Talent Markets On February 9, the HBS Club of Toronto held an in-person fireside chat and Q&A with Ethan Bernstein, Edward W. Conrad Association Professor of Business Administration, to explore the post-pandemic... View Details
Keywords: Margie Kelley
  • Web

Print View - Course Catalog

Harvard College. All Rights Reserved. Field Course: Innovating in Health Care, Advanced Course Number 6340 Visiting Lecturer Ben Creo Spring; Q3Q4; 3.0 credits Paper/Project Overview and Requirements Problems with View Details
  • 03 Jun 2008
  • First Look

First Look: June 3, 2008

Implementing Patient-Focused Care (A) (Abridged) Harvard Business School Case 608-070 Reading Rehab Hospital has experimented with a popular concept in health care—patient-focused care—intended to increase quality and reduce View Details
Keywords: Martha Lagace
  • 25 Oct 2004
  • Research & Ideas

Planning for Surprises

still awaits. We stick by our recommendation: Use your miles! Q: What other looming, predictable surprises have you noticed since the book manuscript was completed? A: The flu vaccine crisis is a classic example of a predictable surprise. As The New York Times noted in... View Details
Keywords: by Martha Lagace
  • 14 Aug 2018
  • First Look

First Look at New Research and Ideas, August 14, 2018

cost of moving to the suburbs. I find that black in-migration imposed a strong, negative fiscal externality on receiving places by lowering property values and, mechanically, reducing tax revenues. Unable or unwilling to raise tax rates,... View Details
Keywords: by Sean Silverthorne
  • 22 Feb 2011
  • Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

expertise will continue to be the bedrock of the academy but the boundaries that separate schools and faculties will melt away. This trend has already taken hold at Harvard, where faculty from across the University are building formal and informal networks around... View Details
Keywords: by Sean Silverthorne
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

flows equal the forecasted cash flows plus an omitted downside. When the omitted downside is temporary, the adjustment is to deflate the forecasts and to set the discount rate equal to the cost of capital. However, when the downside is... View Details
Keywords: Sean Silverthorne
  • 08 Jul 2021
  • Blog Post

Managing Sustainable Advantage with Key ESG Co-Founders, Anne-Marie Schoonbeek and Heleen van Poecke

elevates that perspective to the next level,” she shared. Schoonbeek was also eager to gain more experience as an operator at a startup company to supplement her experience as a consultant working with large businesses. Specifically, she was drawn to healthcare which... View Details
Keywords: Entrepreneurship; Technology
  • 08 Sep 2009
  • Research & Ideas

The Height Tax, and Other New Ways to Think about Taxation

for our tax system. For example, we might want to split the costs of government equally among all taxpayers, letting each of us keep whatever income we earn above our fair share. Or, we might want our tax system to reinforce social and... View Details
Keywords: by Martha Lagace
  • 22 Aug 2005
  • Research & Ideas

Balancing the Future Against Today’s Needs

navigate conflicts both external and internal. Today, more than ever, markets exert continual pressure on organizations to cut costs and return capital to the bottom line, but building value demands that much of that same capital be... View Details
Keywords: by Paul Michelman