Customer Value and Value Chain - Publications - Faculty & Research

02 Aug 2022
Research & Ideas

6 Strategies for Building Socially Responsible—and Profitable—Companies

A dozen years ago, Harvard Business School Professor George Serafeim wondered why some companies operated with an eye toward the greater good, while most did not. Back then, he always got the same response: Corporate leaders thought social and environmental practices... View Details

Keywords: by Lane Lambert

20 Aug 2008
Op-Ed

The Time is Right for Creative Capitalism

entrepreneurs saw the outlines of competition in their respective industries before other players and could thus act quickly to create and control what became the standards of rivalry in each young market.)... View Details

Keywords: by Nancy Koehn

28 Nov 2018
HBS Case

On Target: Rethinking the Retail Website

Target was awash in customer data from these online sales, but to make sense of it, the company needed to bring in the right people. Paritosh Desai joined Target in August 2013 as vice president of business intelligence, analytics, View Details

Keywords: by Dina Gerdeman; Retail

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

With COVID-19 cases growing worldwide, business leaders are scrambling to deal with a wide variety of problems, from slumping sales and stalling supply chains to keeping employees healthy View Details

Keywords: by Dina Gerdeman

February 2021
Case

Apple: Privacy vs. Safety (A)

By: Henry McGee, Nien-hê Hsieh, Sarah McAra and Christian Godwin

In 2015, Apple CEO Tim Cook debuted the iPhone 6S with enhanced security measures that enflamed a debate on privacy and public safety around the world. The iPhone 6S, amid a heightened concern for privacy following the 2013 revelation of clandestine U.S. surveillance... View Details

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General Management - Faculty & Research

endogenous technologies and with complementary inputs, input supply restrictions on REEs induce a surge in REE-enhancing innovation and lead to an expansion of REE-intensive downstream sectors. Keywords:... View Details

01 Oct 2001
Research & Ideas

How To Make Restructuring Work for Your Company

The following excerpt is taken from the "Lessons of Restructuring" section of Gilson's introduction to Creating Value through Corporate Restructuring. Although the case studies in this book span a wide range of companies,... View Details

Keywords: by Stuart C. Gilson

14 Jan 2019
Op-Ed

These 4 CEOs Created a New Standard of Leadership

for the multi-stakeholder approach. In 2011, he told shareholders, “My job is not to serve shareholders, but to serve Unilever’s customers and consumers.” He then suspended quarterly earnings reporting,... View Details

Keywords: by Bill George; Health; Banking; Food & Beverage; Consumer Products

01 Jun 2023
News

Pet Project

Maev distinguishes itself with its unmatched nutritional value and food safety, with portions that are easy to store and serve. Maev shipped more than 8 million meals to... View Details

Keywords: Jen McFarland Flint; Sporting Goods, Hobby, Musical Instrument, and Book Stores; Sporting Goods, Hobby, Musical Instrument, and Book Stores; Sporting Goods, Hobby, Musical Instrument, and Book Stores; Sporting Goods, Hobby, Musical Instrument, and Book Stores

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Behavioral Finance & Financial Stability

variation in value across banks. Variation in productivity is driven by differences across banks in technology, customer demographics, and market power. Their findings suggest... View Details

16 Jul 2012
Research & Ideas

Are You a Strategist?

just on low prices but also with a singular customer experience that no other retailer has yet managed to duplicate. "IKEA has made very clear choices about who they will be and to whom they will matter,... View Details

Keywords: by Carmen Nobel

03 May 2016
First Look

First Look, May 3, 2016

ambitious goal of creating a showcase high-tech city from scratch. The collaboration brought together software entrepreneurs, real estate developers, city government officials, architects, builders, and technology corporations. Taking a... View Details

Keywords: Sean Silverthorne

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

weather that depressed sales of natural gas and home heating oil. As you know, this is also the first quarter we are operating with the Balanced Scorecard, so I can see performance across a broader set of indicators. Market shares in our... View Details

Keywords: by Robert S. Kaplan & David P. Norton

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Leadership - Faculty & Research

the company’s customer base and plan around an evolving financial services market. Keywords: Change Management ; Transformation ; Talent and Talent Management ; View Details

30 Sep 2014
First Look

First Look: September 30

supply chain factories' adherence to the global labor standards embodied in codes of conduct imposed by multinational buyers. We find that suppliers are more likely to adhere when they are embedded in states that participate actively in... View Details

Keywords: Sean Silverthorne

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Technology & Innovation - Faculty & Research

an expansion of REE-intensive downstream sectors. Keywords: Industrial Policy ; Global Value Chains ; Directed Technological Change ; Input-output Linkages ; Innovation ; Trade ; Metals View Details

28 Mar 2016
Research & Ideas

What's a Boss Worth?

clerk to ring up a customer; or a call center employee to troubleshoot a customer’s problem). To a lesser extent, they also looked at the amount of time employees actually spent with customers compared to other duties; View Details

Keywords: by Michael Blanding; Service

03 Oct 2005
Research & Ideas

The Truck Driver Who Reinvented Shipping

to maritime trade so phenomenal that he has been compared to the father of the steam engine, Robert Fulton. As a youth growing up on a farm in a small town of Maxton, North Carolina, McLean learned early on about the value of hard work... View Details

Keywords: by Anthony J. Mayo & Nitin Nohria; Manufacturing; Transportation; Aerospace

22 Jul 2002
Research & Ideas

Is Performance-Based Pricing the Right Price for You?

services that simultaneously provide greater customer value and higher supplier profitability. We constantly strive to move elements of the relationship from the zero-sum... View Details

Keywords: by Benson Shapiro; Manufacturing

25 Jul 2023
Blog Post

Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow

utilizes their MBA skills to bring significant value and capacity to both the business and its community. Leading into his first year at HBS, McClain was a Summer Fellow with... View Details

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