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  • 06 Oct 2020
  • Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

or, in other words, to exploit and explore. To achieve your goals, consider leveraging cross-functional teams, employing creative exercises, adjusting expectations and deliverables, supporting an agile enterprise and generating customer... View Details
Keywords: by Sean Silverthorne
  • 04 Feb 2014
  • What Do You Think?

Has Listening Become a Lost Art?

better, are there any situations that would require you to not listen deliberately?" Wayne Brewer provided one response to that one when he said, "Maybe companies (and individuals) are figuring out that listening to customers is not as... View Details
Keywords: by James Heskett
  • 30 Apr 2013
  • First Look

First Look: April 30

longitudinal data from 68 multi-method case studies of organizational change initiatives conducted at the National Health Service in the United Kingdom support these predictions and advance a relational view of organizational change in... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2009
  • First Look

First Look: September 1

Download the paper: http://content.nejm.org/cgi/content/full/361/7/649   Cases & Course MaterialsAlacra, Inc. Harvard Business School Case 810-012 In 2009, the CEO of Alacra, a venture-backed information services firm that provides... View Details
Keywords: Martha Lagace
  • 17 Nov 2015
  • First Look

November 17, 2015

performance. O'Rourke and her team were able to drive almost immediate improvement in the district's sales growth and profitability and in other key areas such as customer service scores. How can O'Rourke... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2023
  • News

Case Study: The Home Team

residential buyers make informed decisions in similar circumstances, Kennealey concluded. So he launched Nester in the beginning of 2023. The service projects 15 years’ worth of maintenance and repair costs based on data points found... View Details
Keywords: Jen McFarland Flint; Real Estate
  • 31 Mar 2009
  • First Look

First Look: March 31, 2009

Farmers may grow crops for local consumption despite more profitable export options. DrumNet, a Kenyan NGO that helps small farmers adopt and market export crops, conducted a randomized trial to evaluate its impact. DrumNet services... View Details
Keywords: Martha Lagace
  • September 2024 (Revised March 2025)
  • Case

Epic: The Future of Health Information Technology

By: Regina E. Herzlinger and Brian L. Walker
How should the founder and leadership team of a health IT company with more than 45 years of market leadership prepare for the future, while navigating founder transitions and industry changes? Founded by Judy Faulkner in the late 1970s, Epic pioneered electronic... View Details
Keywords: Technological Innovation; Entrepreneurship; Health Care and Treatment; Private Ownership; Customer Focus and Relationships; Information Management; Organizational Change and Adaptation; Business Strategy; Competition; Health Industry; Electronics Industry; Information Technology Industry
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  • 12 Mar 2021
  • News

My Favorite Case

entrepreneurial culture relative to its Wall Street counterparts, but competition in the investment banking industry is intensifying in 1997 due to a wave of mega-mergers. The new combined banking entities are able to offer customers a... View Details
Keywords: Educational Services; Educational Services
  • October 2018
  • Case

African Bank Investments Limited (A)

By: Lynn S. Paine and Will Hurwitz
Less than a year after joining the board of African Bank Investments Limited (ABIL), the newest director finds himself in difficult discussions with other directors about removing the struggling company’s CEO. The case is set in South Africa in mid-2014 as shares in... View Details
Keywords: Ethics; Personal Finance; Corporate Accountability; Governing and Advisory Boards; Corporate Governance; Crisis Management; Insurance; Leadership; Management; Risk Management; Financial Services Industry; Financial Services Industry; Financial Services Industry; Africa; South Africa
Related
  • Web

Alternative Investments Course | HBS Online

Overview Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Speak the language of alternative investments so that you can better communicate and collaborate with your colleagues and customers Evaluate alternative... View Details
  • 18 Jan 2016
  • Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

data to decipher traits belonging to toxic workers. The result was anonymized personal data of almost 60,000 workers from 11 firms, about 70 percent of which were based in the United States. The positions were similar front-line, customer... View Details
Keywords: by Roberta Holland
  • 20 Apr 2021
  • Book

A Simple Question That Can Guide Companies to Epic Success

they eschew efforts—even bold, cutting-edge proposals—that are unlikely to generate value for customers, employees, or suppliers. “Companies that raise customer willingness to pay in a distinctive manner attract the very View Details
Keywords: by Danielle Kost
  • 22 Aug 2005
  • Research & Ideas

The Hard Work of Failure Analysis

and sharing 30,000 repair tips, Xerox saves an estimated $100 million a year through service operations efficiencies. The Eureka analysis also provides important information for new product design.6 Analyzing Employee And View Details
Keywords: by Amy Edmondson & Mark D. Cannon
  • 16 Mar 2009
  • Research & Ideas

When the Internet Runs Out of IP Addresses

and ultimately make the Internet less useful than it could be. Another important challenge is that if networks can't get new IP addresses, it will be harder to enter many technology businesses. Want to start a new ISP? Or run a service... View Details
Keywords: by Sean Silverthorne; Telecommunications
  • 25 May 2023
  • News

Brazil’s Nubank Turns 10

these products will help propel the company into its second decade, as it transforms into a money platform that serves individual and business customers by connecting them with financial and non-financial services, according to the... View Details
Keywords: Funds, Trusts, and Other Financial Vehicles; Finance
  • October 2018
  • Supplement

African Bank Investments Limited (B)

By: Lynn S. Paine and Will Hurwitz
Less than a year after joining the board of African Bank Investments Limited (ABIL), the newest director finds himself in difficult discussions with other directors about removing the struggling company’s CEO. The case is set in South Africa in mid-2014 as shares in... View Details
Keywords: Ethics; Personal Finance; Corporate Accountability; Governing and Advisory Boards; Corporate Governance; Crisis Management; Insurance; Leadership; Management; Risk Management; Financial Services Industry; Financial Services Industry; Financial Services Industry; Africa; South Africa
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  • 07 Jun 2016
  • First Look

June 7, 2016

likelihood of meeting or beating analyst expectations. Collectively the results shed light on the effect of increased ownership concentration on tax avoidance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51123 June 2016 View Details
Keywords: Sean Silverthorne
  • 09 Oct 2001
  • Research & Ideas

Driven: How Human Nature Shapes Organizations

employees. For example, most firms depend on the continuing high regard of their customers. Repeat sales are essential. To achieve this the product or service needs to engage customers in terms of all four... View Details
Keywords: by Paul Lawrence & Nitin Nohria
  • 22 Oct 2019
  • Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

we need to improve our profit,” he says. For example, a US industrial service company was losing 20 percent of its customers every year. Through research, its leaders realized that when View Details
Keywords: by Michael Blanding