Cultural Strategies - Publications - Faculty & Research

February 2010 (Revised December 2010)
Case

Google Inc. (Abridged)

By: Benjamin Edelman and Thomas R. Eisenmann

Describes Google's history, business model, governance structure, corporate culture, and processes for managing innovation. Reviews Google's recent strategic initiatives and the threats it poses to Yahoo, Microsoft, and others. Asks what Google should do next. One... View Details

Keywords: Business Model; Corporate Entrepreneurship; Corporate Governance; Organizational Culture; Organizational Structure; Competitive Strategy; Search Technology; Web Services Industry

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June 1992 (Revised June 1993)
Case

Hennessy and Harvey-Jones: Two Responses to the Crisis in Chemicals

By: Christopher A. Bartlett

Responding to the crisis in chemicals in the early 1980's, Allied Chemical (U.S.) and ICI (U.K.) appoint new chairmen to revitalize each company's strategy, culture, and organization. Hennessy, an outsider with a background in managing conglomerates, has strong ideas... View Details

Keywords: Transition; Leading Change; Crisis Management; Management Style; Managerial Roles; Organizational Culture; Corporate Strategy

Citation

Find at Harvard

22 Feb 2011
Research & Ideas

Most Popular Articles, Papers of the Decade

concerned about cash, and employees worry about their jobs. But a downturn is no time to stop spending on marketing. The key, says professor John Quelch, is to understand how the needs of your customers and partners change, and adapt your View Details

Keywords: by Sean Silverthorne

05 Dec 2017
Research & Ideas

What We've Learned from 101 Entrepreneurs in Emerging Markets

interviews is a tiny step in that direction. "I think that in addition to the commonalities, the project sheds light on how business cultures differ in Latin America" Silverthorne: What were some of the major commonalities you... View Details

Keywords: by Sean Silverthorne

Career Coach

Marc Herson

Plattner Ventures (Partner); Softbank Capital (Executive-in-Residence); SONY BMG Music (Senior Vice President, Strategy & Business Development); Bertelsmann AG (Investment Director); Thurloe Finance (Founder of VC firm); Lawyer View Details

Keywords: Emerging Markets; Entertainment / Media; Entrepreneurship; Venture Capital; Financial Services (All); Social Enterprise; Telecommunications

10 Nov 2014
HBS Case

How Restaurants in Lima and Copenhagen Became Best in the World

year. Just as much a cultural pioneer, Peruvian Gastón Acurio and his wife founded upscale restaurant Astrid & Gastón in Lima 20 years ago, and has since spread their dining empire. Now consisting of 32 restaurants in 11 countries,... View Details

Keywords: by Michael Blanding; Food & Beverage

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

Q: You write a lot about corporate culture in companies such as Zappos. Why is culture so important? A: Morriss: A culture exists to influence how people think, so their... View Details

Keywords: by Deborah Blagg; Service

2015
Chapter

Staying the Same While Changing: Organizational Identity in the Face of Environmental Challenges

By: Mary Ann Glynn, Christi Lockwood and Ryan Raffaelli

We explore the role of organizational identity in the adoption of new sustainability practices, focusing on how identity functions as a driver of (or sometimes a drag on) adoption. Drawing on illustrations from the U.S. hotel industry, we examine how sustainability... View Details

Keywords: Organizational Change and Adaptation; Mission and Purpose; Organizational Culture; Environmental Sustainability; Adoption; Accommodations Industry; United States

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Web

2017 Symposium - Race, Gender & Equity

Conformity and Nonconformity Peter Glick , Lawrence University Organizational Culture as Masculinity Contest: Developing and Validating a Climate Measure Kortney Ziegler , Founder of Trans*H4CK Making Trans Visible With Technology... View Details

17 Apr 2014
News

Striking a Balance

1989. “She saw the tension between being mothers, wives, and professional managers.” It was a passion for Wilson, who had planned a research project on these issues before succumbing to cancer in 2003. Wilson took the HBS field study course Creative Marketing View Details

July 2002 (Revised October 2002)
Case

Taj Hotel Group

By: Thomas J. DeLong and Vineeta Vijayaraghavan

R.K. Krishna Kumar, managing director and head of Taj Hotel Group, has to decide whether to reexamine a promotion decision. In an attempt to deliver a level of service quality that met global standards at the Indian hotel chain, Kumar had introduced new personnel... View Details

Keywords: Decision Making; Human Resources; Leadership Development; Management Teams; Organizational Culture; Alignment; India

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01 Jun 2015
News

Ink

Book Review: Learning from Bill, Andy, and Steve The tuxedoed trio looking out from the cover of Harvard Business School Professor David B. Yoffie’s new book on strategy can be seen as the modern-day Mount Rushmore of business. At their... View Details

Keywords: Sean Silverthorne; Apple; Microsoft; Computer and Electronic Product Manufacturing; Manufacturing; Computer Systems Design and Related Services; Professional Services

February 2014 (Revised August 2014)
Case

The Michelin Restaurant Guide: Charting a New Course

By: Mukti Khaire, Elena Corsi and Jerome Lenhardt

Created in 1900 by the tire manufacturer Michelin, the Michelin Restaurant Guide was widely considered the international benchmark of food rating, and, by 2013, boasted paper editions in 23 countries, and had recently expanded to the United States and Asia. Paper sales... View Details

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06 Apr 2015
Research & Ideas

After Germanwings, More Attention Needed on Employee Mental Health

programs with mental health, companies can both address stigmas and provide coping strategies to address issues before they become chronic problems. Johnson & Johnson has created a culture in which... View Details

Keywords: by Michael Blanding; Health; Air Transportation

12 Aug 2008
First Look

First Look: August 12, 2008

Coty. When Beetz was hired as chief executive, it was still a fragmented collection of recently acquired brands. The case describes how Beetz re-ignited the dormant celebrity fragrance business with the successful launch of a new Jennifer Lopez fragrance line.... View Details

Keywords: Sean Silverthorne

17 May 2011
First Look

First Look: May 17

reflected both home country subsidies for wind energy and strong local content policies, while successful firms pursued successful strategies to acquire technologies and develop their own capabilities. Download the paper:... View Details

Keywords: Sean Silverthorne

Web

Tools & Resources | Institute for Business in Global Society

America Based on research with 70+ Latin American business leaders, this Harvard Business School report identifies three actionable strategies companies can implement to drive economic mobility and reduce inequality across the region.... View Details

05 Jun 2012
First Look

First Look: June 5

ability of a firm to transfer its capabilities across markets: no learning, local learning, and global learning. Three equilibrium strategies arise: accommodate, marginalize, and collocate. We identify how these View Details

Keywords: Sean Silverthorne

25 Mar 2021
Research & Ideas

Steer Clear of the Blind Spots That Derail Experiments

experimentation from permeating the company’s culture. Instead, organizations might learn from the travel site Booking.com, whose leaders have forged a rigorous testing culture that has guided the company to growth, Luca says. The company... View Details

Keywords: by Danielle Kost

August 2002
Case

Trilogy University

By: Thomas J. DeLong and Michael Paley

In early 2001, Trilogy Software faced a slowdown in its business, a large number of unsuccessful customer deployments, and an overall weakening in the enterprise software market. In response, the company revamped its business model and restructured the organization.... View Details