Center Of Excellence - Publications - Faculty & Research

01 Jun 2014
News

Ready for Takeoff

ten. Even TAM call centers are staffed with temporary operators fluent in the languages of the Cup teams. All of which seems like a lot to ask of... View Details

Keywords: Dan Morrell; Air Transportation; Transportation

23 May 2018
News

Christopher B. Howard, MBA 2003

Bristol-Myers Squibb’s Corporate Associates Program 2003 Earns MBA with Distinction 2003 Inducted into the Verizon Academic All-American Hall of Fame 2003 Serves as Chief of Human Intelligence Operations... View Details

Keywords: Susan Young

01 Mar 2017
News

Promoting a Deeper Understanding

Center in response to the growth of global activities at HBS, and then expanded their funding to encompass all of the School’s nine global research centers. A recent gift... View Details

22 Feb 2022
News

March 2022 Alumni and Faculty Books

computing, the number of new startups has accelerated over the last decade across tech centers in Silicon Valley, Israel, India, and China. From Startup to Exit shares the knowledge that serial entrepreneur... View Details

01 Apr 2002
News

Urban Evolution - HBS Research on the Inner City

of successful investment in the inner city that Porter has written about are Sprint and Walgreens. In Missouri, Sprint decided to locate a new call center in a struggling section View Details

Keywords: Paul Grogan; Peter Tufano; David Crockett; Diana Barrett; Real Estate

01 Dec 2020
News

New Releases: Alumni and Faculty Books

Alumni Books Smarter Together: How Communities Are Shaping the Next Revolution in Business By Rob Bernshteyn (MBA 2001) Greenleaf Book Group Press Driving value today requires information. Lots of information. Most View Details

Keywords: Margie Kelley

13 Nov 2020
News

Expanding Summer Fellowships to Support Students

part of the HBS's Arthur Rock Center Accelerator program last year. ShelfLife is a B2B marketplace that enables small businesses to take advantage of economies View Details

01 Mar 2013
News

Opening the Door

recently coauthored Being the Boss: The 3 Imperatives of Becoming a Great Leader with Kent Lineback (2011). Cynthia Montgomery is the Timken Professor of Business Administration in the Strategy Unit and a... View Details

Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance; Management

01 Dec 2019
News

Alumni and Faculty Books for December 2019

innovator. In this playbook, Schultz makes the case for not raising outside money, finding mentors, and doing every job before hiring others and also discusses how to pivot when things go wrong and why failure is an outdated concept. What It Takes: Lessons in the... View Details

01 Feb 2001
News

The Doctor Is In

academic and practice leaders, and advance medicine through excellence in biomedical research. A native of Malden, Massachusetts, and a 1984 graduate of Harvard Medical School,... View Details

Keywords: healthcare; Health, Social Assistance

01 Dec 2002
News

Bad Times for Business

larger purpose of motivating value creation. Healy: One of the things that strikes me is we have a whole set of alumni who are really outstanding people with View Details

Keywords: Garry Emmons

01 Dec 2008
News

Faculty Books

Moral Gray Zones: Side Productions, Identity, and Regulation in an Aeronautic Plant by Michel Anteby (Princeton University Press) Employees know that not every workplace regulation must be followed. When management consistently overlooks breaches View Details

01 Jun 2015
News

Higher Ground

vocation Prieto started taking intensive conducting courses at the Pierre Monteux School in Maine and lessons at the Tanglewood Music Center in western Massachusetts. The technical material, the mastering of... View Details

Keywords: Dan Morrell; Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Health, Social Assistance

01 Mar 2014
News

My HBS Eureka Moment

1965) Have a Long-Term Strategy — Jose M. Faustino (MBA 1963) Beware of Bias — Donald J. Chiofaro (MBA 1972) Exceed Expectations — Bill Bogardus (MBA 1972) See Every Side — Jacqueline Beato (MBA 2009) Take a Chance — Michael Kubin (MBA... View Details

Keywords: Walter Frese; Martin V. Marshall; C. Roland Christensen; Lawrence Fouraker; Educational Services

01 Dec 1998
News

New HBS Alumni Board Members

The second in a series of profiles of the twelve new members of the HBSAA Board of Directors. Since 1987, H. Perry Driggs, Jr. (MBA '61), has... View Details

04 Feb 2020
News

In Harmony

for myself.” Over the next 35 years Weinstein held leadership positions at various arts organizations, including as general director of the Pittsburgh Opera, executive director of the Washington Opera at the... View Details

Keywords: Maureen Harmon

11 Oct 2022
News

Righting the Ship

following year, interest free. Both divisions win, and we improve execution rates at the enterprise level.” The new plan went into effect in 2019, and change came fast. Within the first year of implementation, the NAVSEA Warfare View Details

Keywords: Maureen Harmon

01 Feb 2000
News

Financial Services 24/7

"What did people do before ATMs?" That's a question that causes most twentysomethings to draw a blank. They don't remember the days when people conducted their banking - face-to-face with a teller - between 9 a.m. and 3 p.m. on weekdays. The idea View Details