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      • November 2000
      • Case

      WARDA: Leading a Rice Revolution in West Africa

      By: Ray A. Goldberg, Carin-Isabel Knoop and Cate Reavis
      The West Africa Rice Development Association, along with various national and international partners, was developing and transferring new rice technologies to farmers throughout West and Central Africa. While production in West Africa was growing faster than any other... View Details
      Keywords: Private Sector; Governing Rules, Regulations, and Reforms; Policy; Government and Politics; Technological Innovation; Leadership; Performance Effectiveness; Problems and Challenges; Research and Development; Nonprofit Organizations; Agriculture and Agribusiness Industry; Africa
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      Goldberg, Ray A., Carin-Isabel Knoop, and Cate Reavis. "WARDA: Leading a Rice Revolution in West Africa." Harvard Business School Case 901-001, November 2000.
      • October 2000 (Revised June 2017)
      • Case

      Vyaderm Pharmaceuticals: The EVA Decision

      By: Robert Simons and Indra A. Reinbergs
      In 2016, the new CEO of Vyaderm Pharmaceuticals introduces an Economic Value Added (EVA) program to focus the company on long-term shareholder value. The EVA program consists of three elements: EVA centers (business units), EVA drivers (operational practices that... View Details
      Keywords: Compensation and Benefits; Employee Relationship Management; Economic Growth; Economic Systems; Management; Motivation and Incentives; Organizational Design; Organizational Structure; Performance Evaluation; Decision Choices and Conditions; Pharmaceutical Industry; Washington (state, US)
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      Simons, Robert, and Indra A. Reinbergs. "Vyaderm Pharmaceuticals: The EVA Decision." Harvard Business School Case 101-019, October 2000. (Revised June 2017.)
      • September 2000
      • Case

      MBA in Jeopardy (C)

      By: Lynn S. Paine, Gagan Gupta and Phani K. Nagarjuna
      Supplements the (A) case. View Details
      Keywords: Moral Sensibility; Interdisciplinary Studies; Education; Performance; Crime and Corruption; Education Industry
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      Paine, Lynn S., Gagan Gupta, and Phani K. Nagarjuna. "MBA in Jeopardy (C)." Harvard Business School Case 301-035, September 2000.
      • September 2000
      • Background Note

      Professional Services Module Five: Serving Clients Effectively

      By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry
      It is imperative for the internal systems and processes to be connected to the external processes of client management, competitive adaptation, and service delivery. View Details
      Keywords: Competency and Skills; Customer Relationship Management; Knowledge Acquisition; Service Delivery; Performance Effectiveness; Adaptation; Competitive Strategy
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      DeLong, Thomas J., Ashish Nanda, and Scot H. Landry. "Professional Services Module Five: Serving Clients Effectively." Harvard Business School Background Note 801-011, September 2000.
      • September 2000
      • Background Note

      Professional Services Module Three: Internal Strategy of Organizational Design

      By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry
      The way in which PSFs organize themselves to leverage strategic capabilities is imperative in achieving high performance. View Details
      Keywords: Organizational Design; Strategy; Performance Capacity; Competency and Skills; Business Startups
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      DeLong, Thomas J., Ashish Nanda, and Scot H. Landry. "Professional Services Module Three: Internal Strategy of Organizational Design." Harvard Business School Background Note 801-009, September 2000.
      • September 2000 (Revised October 2006)
      • Teaching Note

      Wildfire Communications, Inc. (A) and (B) (TN)

      By: Joseph B. Lassiter III and John T. Gourville
      Teaching Note for (9-396-305) and (9-396-306). View Details
      Keywords: Business Startups; Performance Effectiveness; Business Processes; Digital Platforms; Business Strategy; Markets
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      Lassiter, Joseph B., III, and John T. Gourville. "Wildfire Communications, Inc. (A) and (B) (TN)." Harvard Business School Teaching Note 801-141, September 2000. (Revised October 2006.)
      • August 2000
      • Case

      Belmont Industries, Inc. (A)

      By: Joseph L. Bower
      A new general manager has to propose a salary structure for the top 20 managers. His task is complicated as he learns about past performance, ambitions, interpersonal relations, and market conditions. A rewritten version of an earlier case. View Details
      Keywords: Executive Compensation; Goals and Objectives; Performance Evaluation; Compensation and Benefits
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      Bower, Joseph L. "Belmont Industries, Inc. (A)." Harvard Business School Case 301-016, August 2000.
      • August 2000
      • Case

      Belmont Industries, Inc. (C)

      By: Joseph L. Bower
      Supplements the (A) case. A rewritten version of an earlier supplement. View Details
      Keywords: Wages; Managerial Roles; Management Practices and Processes; Performance; Goals and Objectives; Labor and Management Relations
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      Bower, Joseph L. "Belmont Industries, Inc. (C)." Harvard Business School Case 301-018, August 2000.
      • August 2000
      • Case

      Belmont Industries, Inc. (D)

      By: Joseph L. Bower
      Supplements the (A) case. A rewritten version of an earlier supplement. View Details
      Keywords: Wages; Managerial Roles; Management Practices and Processes; Performance; Goals and Objectives; Labor and Management Relations
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      Bower, Joseph L. "Belmont Industries, Inc. (D)." Harvard Business School Case 301-019, August 2000.
      • August 2000
      • Case

      Project ACHIEVE - January 2000

      By: H. Kent Bowen and Elizabeth Kind
      Education services target public schools to assist the school with technology and services that will improve their communication with students, parents, and the community. There is also the goal of increasing scores of measured learning. How does a small company do... View Details
      Keywords: Information Technology; Service Delivery; Learning; Interactive Communication; Measurement and Metrics; Performance Consistency; Business and Community Relations; Expansion; Technology Adoption; Education Industry
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      Bowen, H. Kent, and Elizabeth Kind. "Project ACHIEVE - January 2000." Harvard Business School Case 601-044, August 2000.
      • 2000
      • Other Unpublished Work

      Career Concerns and Staged Investment: Evidence from the Venture Capital Industry

      By: Malcolm Baker
      I develop a model in which career concerns lead to inefficient reinvestment decisions. Managers have incentives to inflate interim returns by continuing bad projects and delaying write-offs. In the venture capital industry, the syndication of follow-on investments can... View Details
      Keywords: Performance Efficiency; Valuation; Venture Capital; Investment; Decisions; Motivation and Incentives; Quality
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      Baker, Malcolm. "Career Concerns and Staged Investment: Evidence from the Venture Capital Industry." 2000. (First draft in 2000.)
      • June 2000
      • Teaching Note

      Rob Parson at Morgan Stanley (A) through (D) and The Firmwide 360-degree Performance Evaluation Process at Morgan Stanley TN

      By: M. Diane Burton and Thomas J. DeLong
      Teaching Note for (9-498-054), (9-498-055), (9-498-056), (9-498-057), (9-498-058), and (9-498-053). View Details
      Keywords: Performance Evaluation; Financial Services Industry
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      Burton, M. Diane, and Thomas J. DeLong. "Rob Parson at Morgan Stanley (A) through (D) and The Firmwide 360-degree Performance Evaluation Process at Morgan Stanley TN." Harvard Business School Teaching Note 400-101, June 2000.
      • June 2000
      • Background Note

      Note on CEO Evaluation

      By: Jay W. Lorsch and Katharina Pick
      Discusses the trend toward formal evaluations, by boards of directors, of CEO performance. The benefits and challenges of CEO evaluation are discussed and a particular process of CEO evaluation at Dayton Hudson Corp. is described. Teaching Purpose: To introduce issues... View Details
      Keywords: Governing and Advisory Boards; Business Processes; Performance; Problems and Challenges; Valuation
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      Lorsch, Jay W., and Katharina Pick. "Note on CEO Evaluation." Harvard Business School Background Note 400-100, June 2000.
      • June 2000 (Revised December 2001)
      • Case

      Performance Pay at Safelite Auto Glass (B)

      By: Brian J. Hall, Edward Lazear and Carleen Madigan
      Supplements the (A) case. View Details
      Keywords: Motivation and Incentives; Performance Productivity; Change; Compensation and Benefits; Service Industry; Auto Industry
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      Hall, Brian J., Edward Lazear, and Carleen Madigan. "Performance Pay at Safelite Auto Glass (B)." Harvard Business School Case 800-292, June 2000. (Revised December 2001.)
      • June 2000 (Revised December 2000)
      • Case

      Compensation and Performance Evaluation at Arrow Electronics

      By: Brian J. Hall and Carleen Madigan
      Describes a company's struggles in implementing a subjective performance rating system for its employees. In particular, it describes the difficulties faced by the CEO in getting managers to combat "ratings inflation"--that is, to produce numerical ratings that are... View Details
      Keywords: Behavior; Performance Evaluation; Compensation and Benefits; Electronics Industry
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      Hall, Brian J., and Carleen Madigan. "Compensation and Performance Evaluation at Arrow Electronics." Harvard Business School Case 800-290, June 2000. (Revised December 2000.)
      • June 2000 (Revised December 2001)
      • Case

      Performance Pay at Safelite Auto Glass (A)

      By: Brian J. Hall, Edward Lazear and Carleen Madigan
      Describes a company's changing of its compensation and incentive plan. In particular, it shows how a change from hourly pay to piece rate pay (for windshield installers) affected productivity, pay, and turnover. View Details
      Keywords: Motivation and Incentives; Performance Productivity; Change; Compensation and Benefits; Service Industry; Auto Industry
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      Hall, Brian J., Edward Lazear, and Carleen Madigan. "Performance Pay at Safelite Auto Glass (A)." Harvard Business School Case 800-291, June 2000. (Revised December 2001.)
      • June 2000 (Revised March 2002)
      • Teaching Note

      Iridium LLC TN

      By: Benjamin C. Esty
      Teaching Note for (9-200-039). View Details
      Keywords: Financing and Loans; Risk and Uncertainty; Information Technology; Insolvency and Bankruptcy; Financial Strategy; Performance; Valuation; Forecasting and Prediction; Demand and Consumers; Communications Industry
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      Esty, Benjamin C. "Iridium LLC TN." Harvard Business School Teaching Note 200-050, June 2000. (Revised March 2002.)
      • 01 Jun 2000
      • Conference Presentation

      Four Divergent Challenges of Performance Management

      By: Dutch Leonard
      Keywords: Performance; Management; Problems and Challenges
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      Leonard, Dutch. "Four Divergent Challenges of Performance Management." Paper presented at the Kennedy School Executive Session on Performance Management, June 01, 2000.
      • 01 Jun 2000
      • Conference Presentation

      Motivation, Learning, and Performance Management

      By: Dutch Leonard
      Keywords: Performance; Management; Learning; Motivation and Incentives
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      Leonard, Dutch. "Motivation, Learning, and Performance Management." Paper presented at the Kennedy School Executive Session on Performance Management, June 01, 2000.
      • 2000
      • Chapter

      Inside the Black Box: What Makes a Bank Efficient

      By: F. Frei, P. Harker and L. Hunter
      Keywords: Banks and Banking; Performance Efficiency; Banking Industry
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      Frei, F., P. Harker, and L. Hunter. "Inside the Black Box: What Makes a Bank Efficient." In Financial Institutions: Efficiency, Innovation, Regulation, edited by P. Harker and S. Zenios. Cambridge: Cambridge University Press, 2000.
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