Publications

October 2004
Case

Sales Force Training at Arrow Electronics (A)

By: Jason R. Barro, Brian J. Hall and Aaron Zimmerman

In the mid-1980s, Arrow, the world's largest electronics distributor, implemented a college recruiting program to hire salespeople. The program was part of an effort to increase the professionalism and skill set of the sales force in an industry where few salespeople... View Details

Keywords: Human Resources; Compensation and Benefits; Recruitment; Retention; Selection and Staffing; Salesforce Management; Competition

31 May 2016
Working Paper Summaries

Who Gets Hired? The Importance of Finding an Open Slot

Keywords: by Edward P. Lazear, Kathryn L. Shaw, and Christopher Stanton

2022
White Paper

Building from the Bottom Up: What Business Can Do to Strengthen the Bottom Line by Investing in Front-line Workers

By: Joseph B. Fuller and Manjari Raman

A significant number of American workers—44%—are employed in low wage jobs at the front line of industries. Despite undertaking some of the most tedious, dirtiest, and most dangerous jobs, low-wage workers are—and have long been—the most likely to be overlooked by... View Details

Keywords: COVID-19; Labor Market; Low-wage Workers; Worker Welfare; Churn/retention; Morale; Jobs and Positions; Employees; Wages; Retention; Well-being; Human Resources

Read Now

August 2019 (Revised March 2020)
Background Note

Note on Structured Interviewing

By: Ethan Bernstein and Amy Ross

Making good hiring decisions is a critical management activity, yet many leaders just “wing it” when interviewing candidates to fill openings by having an organic conversation to assess the candidate’s fit, unknowingly subjecting the process to unconscious bias.... View Details

Keywords: Interviewing; Job Interviews; Recruitment; Selection and Staffing; Human Resources

Keywords: Alumni New Venture Contest; Administration of Human Resource Programs; Administration of Human Resource Programs; Administration of Human Resource Programs; Administration of Human Resource Programs; Administration of Human Resource Programs; Administration of Human Resource Programs

30 Oct 2018
News

Paths of Victory

Reflecting HBS’s standing as the top school for entrepreneurs (according to the most-recent PitchBook rankings), the annual HBS New Venture Competition has helped Harvard Business School students and alumni launch dozens of new enterprises. Sponsored by the Arthur Rock... View Details

March 2014
Case

LGBT Issues at Exxon Mobil Corporation

By: Joseph L. Badaracco and Matthew Preble

In late September 2013, Exxon Mobil Corporation announced that it would begin offering benefits to the spouses of its employees in same-sex marriages. This short supplement touches upon what led Exxon Mobil to this decision, some insights into its previous relationship... View Details

Keywords: Human Capital; Welfare; Human Resources; Utilities Industry; United States

26 May 2010
Working Paper Summaries

Unraveling Results from Comparable Demand and Supply: An Experimental Investigation

Keywords: by Muriel Niederle, Alvin E. Roth & M. Utku Unver

February 2011
Supplement

Volkswagen do Brasil Case Supplement: Employee Recognition Awards Ceremony (Video)

By: Robert S. Kaplan

Keywords: Employees; Auto Industry; Brazil

31 Mar 2015
News

Creating collaborative leaders

14 Oct 2013
News

Nothing to fear

04 Sep 2012
News

When to Hire an Extreme Leader

10 Apr 2025
News

How to Get Toxic ‘Forever Chemicals’ Out of Workplaces

18 Mar 2025
News

To Leverage Employee Passion, Save It for When It Counts

25 Feb 2025
News

Can AI Help Employees Love Their Jobs Again?

19 May 2023
News

Here’s Which Jobs Are Likely Going to Be the First Lost to AI

17 Oct 2019
News

Q&A with HR tech influencer Boris Groysberg

Video

Ghassan E. Nuqul

Ghassan E. Nuqul, Chairman of the Nuqul Group, details how he has enforced anti-corruption policies and business ethics policies within the group. View Details

20 Nov 2019
Video

Zia Mody

Zia Mody, founder of AZB & Partners, a leading corporate law firm in India, describes her policy of providing mentorship and advice to women through marriage and motherhood in order to retain them as... View Details

June 2023
Supplement

Social Media Background Screening at Fama Technologies (B)

By: Joseph Pacelli, Jillian Grennan and Alexis Lefort

Fama Technologies is an online screening company that uses AI to analyze job applicants' publicly available online content for signs of risk and culture fit. The case opens with Ben Mones, founder and CEO, looking to secure funding from venture firms. He is running... View Details

Keywords: Human Resources; Recruitment; Retention; Selection and Staffing; Organizational Culture; Talent and Talent Management; United States