Publications

April 2021
Supplement

Buy Online, Pickup in Store: Vice President of Store Operations Supplement

By: Antonio Moreno, Santiago Gallino and Amy Klopfenstein

In April 2019, Sylvarella VP of Store Operations Axley Vega must review an analysis of her department’s sales data to determine the impact of the company’s Buy Online, Pickup in Store (BOPS) program. BOPS implementation created significant problems for the store... View Details

Keywords: Operations; Service Delivery; Logistics; Infrastructure; Distribution Channels; Order Taking and Fulfillment; Analysis; Retail Industry; Apparel and Accessories Industry; United States; Canada

May 2010
Teaching Note

The Center for Creative Leadership (TN)

By: Srikant M. Datar and David A. Garvin

Teaching Note for [308013]. View Details

Keywords: Creativity; Leadership Development; Problems and Challenges; Organizations; Research; Programs; Design; Service Delivery; Business Education

Web

Find Books, Articles, & More | Baker Library

with HBS Exceptions may apply. Please consult library staff ahead of time for assistance. Harvard Library Proxy Access Form Faculty Book Delivery Faculty may opt-in to have books they have requested via HOLLIS delivered from the library... View Details

01 Mar 2013
News

A Mission in Motion

Public Health that uses business solutions to improve public health products, services, and delivery in the developing world. "Only business can provide the massive scale, permanence, and continuous efficacy and efficiency improvements... View Details

Keywords: summary

Research Summary

Overview

By: Regina E. Herzlinger

Winner of the Harvard Business School outstanding teacher award and research awards from U.S. and international health care and accounting organizations: 2016 “60 of the Most Powerful People in Healthcare in 2016,” Becker’s Hospital Review, January 3, 2017 ; 2014 ... View Details

Keywords: Innovation and Management; Insurance; Service Delivery; Service Operations; Information Technology

January 2010 (Revised March 2011)
Case

The Children's Hospital of Philadelphia: Network Strategy

By: Michael E. Porter, Carolyn Daly and Andrew Peter Dervan

In 2009 Children's Hospital of Philadelphia (CHOP) had been recognized as the best children's hospital in the country for six years in a row; but leadership saw CHOP as more than the large main campus in western Philadelphia. Beginning in the 1990s, CHOP had created a... View Details

Keywords: Communication; Health Care and Treatment; Service Delivery; Organizational Structure; Networks; Integration; Health Industry; Philadelphia

15 Nov 2004
Research & Ideas

Solving the Health Care Conundrum

the potential to create a virtuous cycle in health care delivery with many winners. Areas of excellence will lead to accumulating greater experience, which will result in increasing efficiency and gathering better information on results... View Details

Keywords: by Michael E. Porter; Health

16 May 2017
Blog Post

Making the Move into Digital Health and Software Engineering

at Instacart, a same-day grocery delivery service. My team’s job was to handle everything that related to the ordering process: we worked with Stripe, our payments API, built the discounts infrastructure, and created an infrastructure to... View Details

Keywords: Technology; Health Care

November 2016 (Revised August 2020)
Case

Improving Access at VA

By: Ryan W. Buell, Robert S. Huckman and Sam Travers

In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details

Keywords: Service Operations; Service Delivery; Social Issues; Health Care and Treatment; Government Administration; Performance Improvement; Public Administration Industry; Health Industry; United States

07 Sep 2019
Op-Ed

Even for Non-Believers, These Are the Next Steps on Climate Change

Harvard Business School, where his work focuses on the future of cities, particularly as aided by the private finance and delivery of public infrastructure projects in both the developed and emerging worlds. [Image: Goddard Space Flight... View Details

Keywords: by John Macomber

23 Feb 2016
First Look

February 23, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50625 February 2016 Harvard Business Review The Harvard Contest That’s Trying to Improve Health Care Delivery By: Hamermesh, Richard G., Robert S. Huckman, Barbara McNeil, Joseph P. Newhouse,... View Details

Keywords: Sean Silverthorne

29 May 2007
First Look

First Look: May 29, 2007

and Related Research, no. 458 (May 2007): 202-219 Abstract Direct-to-consumer advertising (DTCA) has become an influential factor in healthcare delivery in the United States. We evaluated the influence of DTCA on surgeon and patient... View Details

Keywords: Martha Lagace

14 Apr 2003
Research & Ideas

Pay-for-Performance Doesn’t Always Pay Off

as the delivery of parts, affected their work. The high-performance teams often refused to admit people whom they thought to be below their level of expertise, leading to disparities among the teams. There was reduced mobility between... View Details

Keywords: by Martha Lagace

26 Jun 2000
Research & Ideas

What’s an Internet Business Model? Ask a Health Care Professional

either." CareGroup, as an "integrated delivery group," gives patients and physicians within the network an ability to conduct a myriad of activities online. These tasks can range from refilling prescriptions to accessing personal MRI... View Details

Keywords: by Martha Lagace; Health

26 Jan 2021
News

Clubs See Wealth in FemTech; Health Care Alumni Look at COVID Response

have the skills that you don’t,” she said. In the end that included experts and officials in clinical development, manufacturing, and delivery. “I also added people from government with defense procurement and defense delivery capability,... View Details

Keywords: Margie Kelley

August 2000
Case

Alison Brown of Compass Records

By: Teresa M. Amabile and Amy Blitz

Highly acclaimed recording artist, banjo player, and jazz/blue grass composer Alison Brown has used her artistic experience and MBA-based business savvy to found a successful independent record company with bassist/husband Garry West. Representing a stellar roster of... View Details

Keywords: Entrepreneurship; Technological Innovation; Growth and Development Strategy; Growth Management; Industry Structures; Service Delivery; Business Strategy; Expansion; Entertainment and Recreation Industry; Music Industry