by Michael Raynor - Publications - Faculty & Research

10 May 2011
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First Look: May 10

the Right Way Authors:Todd Rogers and Michael I. Norton Publication:Journal of Experimental Psychology: Applied (forthcoming) Abstract What happens when speakers try to "dodge" a question they would rather not answer View Details

Keywords: Sean Silverthorne

June 2014 (Revised May 2017)
Case

Southeastern Asset Management Challenges Buyout at Dell

By: Paul Healy, Suraj Srinivasan and Aldo Sesia

In late 2012, Michael Dell wants to take Dell Inc., the company he founded, private. Mr. Dell believes that the successful company's transformation from a personal computer (PC) manufacturer to an enterprise solutions and services provider (ESS) is dependent on going... View Details

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Corporate Diplomacy

Michael Watkins is defining a top management function of increasing importance: the conduct of corporate diplomacy. Senior executives conduct the business equivalent of international diplomacy when they negotiate to sustain or transform relationships with influential... View Details

02 Jun 2009
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First Look: June 2, 2009

direct knowledge, in turn, affect trust through identification, adaptation, and reduced misunderstandings. Download the paper: http://www.hbs.edu/research/pdf/09-131.pdf PublicationsHow Concepts Affect Consumption Authors:Dan Ariely and View Details

Keywords: Martha Lagace

June 1999
Case

Matching Dell (A)

By: Jan W. Rivkin, Michael E. Porter, Charles E. Bruin, Markus Chappel, Thomas M Galizia and Laila J Worrell

After years of success with its vaunted "Direct Model" for computer manufacturing, marketing, and distribution, Dell Computer Corp. faces efforts by competitors to match its strategy. This case describes the evolution of the personal computer industry, Dell's strategy,... View Details

Keywords: Cost vs Benefits; Competitive Strategy; Industry Structures; Adoption; Computer Industry

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November 2020
Case

Guild Education: Unlocking Opportunity for America's Workforce

By: William A. Sahlman, Michael D. Smith, Nicole Tempest Keller and Alpana Thapar

Founded in 2015, Guild Education is an education marketplace that connects employers and universities to provide employees with ‘education as a benefit.’ The Denver-based company is transforming traditional tuition assistance programs by facilitating direct payment by... View Details

Keywords: Education; Digital Platforms; Information Technology; Employees; Social Enterprise; Education Industry; Technology Industry; Colorado

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13 Jul 2010
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First Look: July 13

matching candidates are attractive by reducing the competition among agents on the same side of the market. An agent who sees fewer candidates knows that these candidates also see fewer potential matches, and so are more likely to accept... View Details

Keywords: Martha Lagace

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Stories

Jesus Contreras 01 Jun 2025 HBS Magazine Barbie: Reviving a Cultural Icon at Mattel Re: Elie Ofek (Malcolm P. McNair Professor of Marketing); By: Christine Speer Lejeune; Illustrations by Miguel Porlan 01 Jun 2025 HBS Magazine Venture: A... View Details

27 May 2014
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First Look: May 27

argues Mikołaj Piskorski, one of the world's leading experts on the business of social media. In A Social Strategy, he provides the most convincing answer yet, one backed by original research, data, and case studies from companies such as... View Details

Keywords: Sean Silverthorne

19 Mar 2019
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New Research and Ideas, March 19, 2019

https://www.hbs.edu/faculty/Pages/item.aspx?num=55860 in press Journal of Consumer Psychology The Feeling of Not Knowing It All By: Yang, Haiyang, Ziv Carmon, Dan Ariely, and Michael I. Norton Abstract—How do consumers assess their... View Details

Keywords: Dina Gerdeman

February 2003 (Revised November 2006)
Case

Silvio Napoli at Schindler India (A)

By: Christopher A. Bartlett, Michael Y. Yoshino and Perry Fagan

A young Italian MBA working for a Swiss multinational is sent to India to establish a subsidiary and implement the strategy he prepared at headquarters as a strategic planner. This case focuses on three core strategic decisions he must make as his plan is challenged by... View Details

Keywords: Business Subsidiaries; Decisions; Cross-Cultural and Cross-Border Issues; Employees; Management Teams; Strategic Planning; India; Switzerland

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02 Sep 2014
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First Look: September 2

friction-often pay too little attention to it in their approach to talent management. By managing language carefully, firms can hire and develop the best employees, improve collaboration on global teams, and strengthen the company's... View Details

Keywords: Sean Silverthorne

28 Jul 2015
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First Look: July 28, 2015

of the business model as decisions enforced by the authority of the firm; this definition enables the analysis of business models through the analysis of individual firm choices. We situate negotiation outcomes within the strategy... View Details

Keywords: Carmen Nobel

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The Diamond Model - Institute For Strategy And Competitiveness

business environment improves to enable increasingly sophisticated ways of competing. Related Resources 09 Sep 2008 Harvard Business School Publishing On Competition, Updated and Expanded Edition by Michael... View Details

13 Nov 2012
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First Look: November 13

the paper: http://ssrn.com/abstract=1625503 The Determinants of National Competitiveness Authors:Mercedes Delgado, Christian Ketels, Michael E. Porter, and Scott Stern Abstract We define foundational competitiveness as the expected level... View Details

Keywords: Sean Silverthorne

17 Apr 2012
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First Look: April 17

thus leading to capital market benefits by reducing insiders' ability to exploit private information. Download the paper: http://www.hbs.edu/research/pdf/11-109.pdf Putting Integrity into Finance: A Purely Positive Approach Authors:Werner... View Details

Keywords: Carmen Nobel

November 2021 (Revised December 2021)
Case

Praava Health: A New Model for Bangladesh

By: Michael Chu

Launched in Dhaka, Bangladesh, in 2018, Praava Health (‘Praava’) delivered high-quality in-clinic primary and specialist care, backed by its own high quality diagnostic laboratories, imaging and pharmacy. Praava was founder Sylvana Sinha’s response to what she saw as a... View Details

Keywords: Entrepreneurship; Health Care and Treatment; Investment Return; Mobile and Wireless Technology; Business Model; Growth and Development Strategy; Health Industry; Bangladesh; Asia

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VBHCD Intensive Seminars - Institute For Strategy And Competitiveness

in the book Redefining Health Care, by Michael Porter and Elizabeth Teisberg, value for patients can be assessed by the health outcomes achieved per dollar spent. Value-based... View Details

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Strategy Explained - Institute For Strategy And Competitiveness

HBS ISC Strategy Strategy Strategy Explained Business Strategy Creating a Successful Strategy Corporate Strategy The Role of Leaders Related Topics Strategy Explained Strategy Explained All strategy is based on understanding competition. View Details

March 2024 (Revised April 2024)
Case

Coursera's Foray into GenAI

By: Suraj Srinivasan, Michael Parzen and Radhika Kak

In early 2023, Maggioncalda, CEO of US EdTech firm Coursera, launched Project Genesis to develop a strategy for incorporating GenAI capabilities into the firm's offerings, asking his teams to focus on value to the firm and cost of implementation. The team identified... View Details

Keywords: Business Model; AI and Machine Learning; Brands and Branding; Business Strategy; Competitive Advantage; Technological Innovation; Education Industry; Technology Industry; United States

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