Quality Management - Publications - Faculty & Research

15 Dec 2009
First Look

First Look: Dec. 15, 2009

explored in this paper. Restructuring Within an Academic Health Center to Support Quality and Safety: The Development of the Center for Quality and Safety at the Massachusetts General Hospital... View Details

Keywords: Martha Lagace

30 Sep 2014
News

Life Lessons on the Open Seas

love, instantly,” he recalls. His passion for the water prompted him to start training to sail competitively—and to leave his job in wealth management at Goldman Sachs in order to skipper his first therapeutic sail, for eight disabled... View Details

Keywords: Jill Radsken

28 Jan 2013
Research & Ideas

Helping Yelp Create More Accurate Reviews

elite reviewer more likely to post a positive review, too—or a negative one. Of course, some reviewers care more about their reputation on Yelp than others; while others may prefer to never deviate from their prior reviews. How product View Details

Keywords: by Kim Girard; Food & Beverage

Student-Faculty-Profile

Michelle Shell & Ryan Buell

them. Ryan: At HBS, research literally meets practice. The questions we tackle arise from a deep understanding of both the extant theory and the real problems managers face. Michelle entered the doctoral program fascinated by impediments... View Details

March 1999 (Revised July 1999)
Case

Dana-Farber Cancer Institute, The

By: Richard M.J. Bohmer and Ann Winslow

Describes the death of a cancer patient in one of the nation's premier cancer treatment centers and examines the organizational and process characteristics that may have contributed to the medical error. View Details

Keywords: Health Care and Treatment; Quality; Service Operations; Management Practices and Processes; Business Processes; Failure; Health Industry

Citation

Educators

Purchase

01 Mar 2006
News

Entrepreneur's Notebook with Paul Conforti and Kim Moore (both MBA '97)

managing call centers for insurance companies but wanted to switch from telephonic to face-to-face service, so I decided to focus on restaurants. I spent the first year at HBS researching the industry and settled on desserts. They are the... View Details

Keywords: Margie Kelley; desserteries; Food Services and Drinking Places; Hospitality

19 Sep 2012
Research & Ideas

Book Excerpt: “The Architecture of Innovation”

level. Yet the corporation's senior management and human resource professionals resisted changing the scheme, pointing out the high quality of junior hires that the firm was making. It was not until 2009... View Details

Keywords: by Josh Lerner; Financial Services

02 Sep 2002
Research & Ideas

Foreign Multinationals in the U.S.: A Rocky Road

toughest in the world, both because of its size and because of the highly aggressive behavior of competitors. An inward investor must have the strong capability to survive in such an environment. This capability must include high quality... View Details

Keywords: by Sarah Jane Johnston & Martha Lagace

15 Jul 2002
Research & Ideas

Going Green Makes Good Business Sense

Press in 2000. Reinhardt evaluated current trends and tensions for managers, and outlined tactics that managers use to try to reconcile what at face value seem competing objectives: how to maximize shareholder value while at the same time... View Details

Keywords: by Martha Lagace

11 Jun 2018
Blog Post

Meet the 2018-2019 Blavatnik Fellows in Life Science Entrepreneurship

on a Fulbright Scholarship. David Mou (MD/MBA 2014) Click Here David Mou is the co-founder and medical director of Valera Health, a behavioral health company that allows providers and payers to better manage chronic medical and mental... View Details

01 Jun 2014
News

School Ties

education and business competitiveness." Balancing the Books Four ways that business is partnering with PK-12 Enabling innovation. Companies in San Antonio, Texas, worked to gain voter approval for a tax increase to fund quality... View Details

Keywords: Garry Emmons; Elementary and Secondary Schools; Educational Services

26 May 2003
Research & Ideas

Corporate Transparency Improves For Foreign Firms in U.S. Markets

Are international firms that interact with U.S. capital, labor, and product markets more likely to be more transparent than companies without those interactions? In this e-mail interview, HBS Suraj Srinivasan delves into a recent working paper on the subject and on... View Details

Keywords: by Cynthia Churchwell

Web

Harvard Business School

Organization of a Bank; a Study of Selected New Banks R. Roosevelt Thomas Jr. (DBA) 1974 The Management of the Liberal Arts College: A Case Study Rudolph Winston Jr. (DBA) 1975 A Study to Determine How Personnel Managers' Perceptions of... View Details

06 Apr 2016
Research & Ideas

Should Entrepreneurs Pitch Products or Ideas for Products?

speculation—and then, hopefully, sell it? “One of the top questions screenwriters talk about in their online communities is whether to pitch or to spec,” says Luo. In her paper published by Management Science, When to Sell Your Idea:... View Details

Keywords: by Carmen Nobel; Motion Pictures & Video; Entertainment & Recreation; Banking

04 Nov 2002
What Do You Think?

What’s Best for the Corporate Brain?

identifying a prescribed percentage of managers—in GE's case 10%—who are candidates for possible dismissal, in part under the assumption that selection and training processes are not perfect and that this is the best way to raise the View Details

Keywords: by James Heskett

Web

William Donaldson | Baker Library | Bloomberg Center | Harvard Business School

Full Transcript (PDF) William “Bill” Donaldson, HBS 1958, was one of the founders of Donaldson, Lufkin & Jenrette (DLJ). In the late 1950s, a new breed of institutional fund manager required higher quality... View Details

10 Sep 2013
First Look

First Look: September 10

Publications 2006 Regional Studies Spatial Determinants of Entrepreneurship in India By: Ghani, Ejaz, William R. Kerr, and Stephen O'Connell Abstract—We analyze the spatial determinants of entrepreneurship in India in the manufacturing and services sectors. Among... View Details

Keywords: Sean Silverthorne

01 Jun 2000
News

The Right Connections

backgrounds or experience levels of the top management team -- the CEO, CFO, and chief scientific officer, in particular -- aren't really the deciding factors for investment bankers," explains HBS associate professor Monica C. Higgins,... View Details

Keywords: Judith A. Ross

20 May 2013
Research & Ideas

The Long-Term Fix to US Competitiveness

spirited discussions on how HBS alumni could play an active role in the national debate, countering the "circus" in D.C. “People who should be allies are at cross-purposes with each other.” "We are trying to understand what we can do to actually move the... View Details

Keywords: by Stephanie Schorow & Harvard Gazette

01 Jun 2005
News

Do You Speak Business?

China. “I have no regrets,” he adds, “because I learned so much from that experience.” Now working in strategic planning for Philip Morris International’s China operations, Klump is part of a small management team whose eleven members... View Details

Keywords: Garry Emmons

Publications