Quality Management - Publications - Faculty & Research

03 Mar 2014
HBS Case

Decommoditizing the Canned Tomato

price no matter how many tomatoes were produced and a premium for better quality. Farmers were asked to harvest five days later than normal, which produces a riper, tastier product without adding sweeteners but increases the level of risk for grower and processor.... View Details

Keywords: by Maggie Starvish; Agriculture & Agribusiness; Food & Beverage; Retail

21 Jul 2009
First Look

First Look: July 21

stronger. Download the paper: http://www.hbs.edu/research/pdf/09-051.pdf Quality Management and Job Quality: How the ISO 9001 Standard for Quality View Details

Keywords: Martha Lagace

Profile

Michael Farias

site," Michael says, "really opened my eyes to issues I had only known as statistics." It also opened a need for a business education. "I realized that if I had a better understanding of the business of health care, I could assume a View Details

22 Sep 2015
News

Investing in Scalable Impact on K-12 Education

Vivian Wu (MBA 2000) manages Zuckerberg Education Ventures, an impact investing initiative that supports education entrepreneurs who are developing scalable businesses that will improve learning outcomes and increase access to... View Details

05 Aug 2002
Research & Ideas

Five questions for Regina E. Herzlinger

model? A: Employers that currently provide insurance benefits advocate consumer-driven health care because it cannot be worse than the present managed care system, whose costs escalate at double-digit [rates] while View Details

Keywords: by Martha Lagace

22 Nov 2024
News

Deep Reading

searchable way to access them. Leboyer could have joined a havruta, the rabbinical version of a study group, to help him navigate the corpus, but as managing director of the Venture Lab for Software and AI at the Technical University of... View Details

Keywords: Jennifer Myers

2010
Working Paper

Performance Tradeoffs in Team Knowledge Sourcing

By: Bradley R. Staats, Melissa Valentine and Amy C. Edmondson

This research examines how teams organize knowledge sourcing (obtaining access to others' knowledge or expertise) and investigates the performance trade-offs involved in two approaches to knowledge sourcing in teams. One approach a team can take is to specialize, such... View Details

Keywords: Information Management; Knowledge Sharing; Knowledge Use and Leverage; Performance Efficiency; Performance Productivity; Quality; Groups and Teams; Information Technology Industry; India

Citation

Read Now

September 2011
Supplement

Narayana Hrudayalaya Heart Hospital

By: Tarun Khanna and Tanya Bijlani

Narayana Hrudayalaya (NH) is one of the world's busiest heart hospitals, where surgeons perform 30-35 complex cardiac surgeries daily. With an average cost of $1,800 per surgery, the hospital treats patients at affordable prices, and does not turn away even the poorest... View Details

Keywords: Buildings and Facilities; Experience and Expertise; Cost Management; Insurance; Health Care and Treatment; Resource Allocation; Time Management; Emerging Markets; Infrastructure; Cooperative Ownership; Quality; Social Enterprise; Health Industry; Karnataka

Citation

Purchase

04 Jun 2015
Blog Post

Why Career Switchers Make a Great Hire

as you note the qualities and skills you see for successful candidates. Really "welcoming" them says more than saying that the organization is "open to" them. 2) Talk to them - Ask then why they are interested in... View Details

Keywords: All Industries

04 Dec 2000
What Do You Think?

Have We Overdone Deregulation and Privatization?

consumers were that deregulation: (1) unleashes the power of a self-correcting free market (Jeff Struck), giving customers services at prices they are willing to pay and quality levels that they are willing to pay for (at least in the... View Details

Keywords: by James Heskett

01 Jan 2005
News

Rahul Bajaj, MBA 1964

Chairman & Managing Director, Bajaj Auto Ltd. Return to Alumni Achievement Awards main page EARLIER EDUCATION St. Stephen's College (Delhi), 1958 B.A., Economics The Government Law College (Bombay), 1960 LL.B. LIFELONG LESSON FROM HBS... View Details

01 Apr 1997
News

How Green Is the Valley: HBS Students Explore Booming California Industries

they'd never hired a Harvard MBA before." Initially denied an on-campus interview with Apple due to her lack of experience, Dubinsky persevered and succeeded in meeting informally with the company's recruiter. Soon afterward, she became the Apple View Details

Keywords: Daniel Penrice

01 Dec 2007
News

In the Spotlight

Because the New York City Opera’s new general manager and artistic director, Gérard Mortier, won’t take over full-time until 2009, a distinguished stand-in has stepped into that role: NYCO board chair Susan Baker (MBA ’76). After a highly... View Details

Keywords: Arts, Entertainment; Finance

Profile

Erika Sanchez

Boeing’s Enterprise Auditor Program “gave me broad exposure to different functions, from finance and program management to quality control and investor relations.” “A whole new level you can’t even imagine.”... View Details

01 Apr 2000
News

Rethinking Call Centers: Effective Delivery of Service is Key

"institutions have to fully understand and be able to implement superior customer service. "Each service interaction forms the basis of a consumer's perceptions of the overall quality of an organization," the authors continue. "How well a... View Details

27 Aug 2012
Research & Ideas

Employee-Suggestion Programs That Work

June 2012 working paper, Key Drivers of Successful Implementation of an Employee Suggestion-Driven Improvement Program. Tucker is an associate professor in the Technology and Operations Management unit, and the Marvin Bower Fellow at HBS.... View Details

Keywords: by Paul Guttry

09 Jul 2014
Research & Ideas

How Business Leaders Can Strengthen American Schools

School's U.S. Competitiveness Project. Rivkin is the Bruce V. Rauner Professor of Business Administration. “Study after study has shown that a country's long-term prosperity depends on the quality of its human capital” Rivkin and fellow... View Details

Keywords: by Julia Hanna; Education

01 Sep 2004
News

Joe Toplyn (MBA 1979)

meetings efficiently, getting a quality product out the door, and managing your staff so that they’re happy, productive, and motivated. It’s often hard to find writers who also have the View Details

Keywords: comedy writing; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Motion Picture and Sound Recording Industries; Information

21 Mar 2016
HBS Case

Can Customer Reviews Be 'Managed?'

of becoming scattered all over the Internet. The second one is the amount of reviews. The same way that you can manage the location of the reviews you can try to get people to review. "How does a hotel View Details

Keywords: by Brian Kenny; Advertising; Travel

01 Sep 2013
News

Three Decades of Change and Counting

Now in its 31st year, the Summer Venture in Management Program (SVMP) offers rising college seniors who are typically underrepresented in the business school classroom the opportunity to live the MBA experience for one week each... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Management, Scientific, and Technical Consulting Services; Professional Services

Publications