Process Improvement - Publications - Faculty & Research

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Industrial Production & Materials - Business & Environment

pollutants that cause climate change. Transitioning to fossil-fuel free energy sources for these processes, improving efficiency and reducing waste, and bringing low-carbon alternatives to market could dramatically reduce greenhouse gas... View Details

01 Dec 2003
News

Books

making boards smaller, ensuring their independence, maintaining three core committees, and providing leadership that reinforces the board’s independence and effectiveness. Within this general framework, they suggest numerous ways that boards can View Details

Keywords: Margie Kelley; Colleges, Universities, and Professional Schools; Educational Services

06 Dec 2021
News

In My Humble Opinion: Come Clean

because of—the challenge: “It was basically a small manufacturing company but with an output of one product each time, because every unit we process is unique,” he says. “With each garment, there are 20 opportunities for us to screw... View Details

Keywords: Julia Hanna; career; life experiences; dry cleaning; leadership; music; Personal and Laundry Services; Personal Services

17 Jul 2020
News

Support System

mother’s B2B business, and built Eu’Genia Shea and Mother’s Shea—B2C, for-profit shea-butter brands. Akuete’s brands maintained her mother’s original mission of improving the lives of shea-nut pickers in Ghana. “My mom—on a very, very... View Details

Keywords: Maureen Harmon

19 May 2014
Research & Ideas

Why Companies Should Compete for Your Privacy

receive lower prices in return but also because, in some cases,firms provide better service. A: There are many examples of how firms exploit consumer personal information to improve online services. Retailers and travel agencies, for... View Details

Keywords: by Dina Gerdeman; Consumer Products

03 Jan 2019
Research & Ideas

Everyone Knows Innovation is Essential to Business Success—Except Board Directors

investing the time or recruiting people to improve those processes.” The researchers conducted the survey over nine months between October 2015 and June 2016, in partnership with the membership organization WomenCorporateDirectors... View Details

Keywords: by Michael Blanding

25 Sep 2017
Research & Ideas

Why Politics is Failing America, and What Business Can Do To Help

has been a major obstacle to moving the country forward on nearly every front that makes a healthy business environment, from tax reform and restoring economic growth to improving public education and health care and rebuilding the... View Details

Keywords: by Christina Pazzanese, Harvard Gazette

02 Jan 2013
What Do You Think?

Should We Rethink the Promise of Teams?

importance of measuring the quality of the contribution that individuals make to a team. Tom Dolembo pointed out that "Teamwork isn't about falling backwards into a mattress, it is about a specific skill Unless teaming is approached as a View Details

Keywords: by James Heskett

14 Jul 2003
Research & Ideas

Keeping Your Balance With Customers

four-component processes of the Customer Management theme—customer selection, acquisition, retention, and growth—demonstrating their importance in maximizing customer value and, ultimately, in value creation itself.Customer management... View Details

Keywords: by Robert S. Kaplan & David P. Norton

01 Mar 2013
News

Alumni News | Bookshelf

prevent them from implementing ideas to improve the way they work: avoiding controversy, poor use of time, reluctance to change, organizational silos, management blockers, incorrect information and bad assumptions, size matters, and... View Details

Keywords: Sean Silverthorne; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services

11 May 2011
Research & Ideas

Building a Better Board

School who sat on one outside public board during his tenure at Arrow and has since served on four other public boards and five private boards. "There has been a tremendous shift to the better over the past 15 years," he says. "The View Details

Keywords: by Carmen Nobel

21 Jul 2003
Research & Ideas

Don’t Get Buried in Customer Data—Use It

Experience Economy (Harvard Business School Press, 1999), because "most practitioners have taken the concept of one-to-one marketing and bastardized it into CRM. They're using CRM tools to design better processes for a nonexistent... View Details

Keywords: by Jean Ayers

19 Mar 2006
Research & Ideas

Do I Dare Say Something?

a mutual desire to better understand the phenomena of upward voice, leadership behavior, and organizational learning processes and the organizations' desire to improve its capacity to learn and prosper by... View Details

Keywords: by Sarah Jane Gilbert

Web

Past Projects | Social Enterprise | Harvard Business School

"Pilot: New York City" was released in October 2023. The press release can be found here and the full report here . Boston Public Schools Hiring Process Improvement Spring 2022 | Focus : Education Operations... View Details

13 Sep 2016
First Look

September 13, 2016

forthcoming Organizational Behavior and Human Decision Processes Bounded Awareness: Implications for Ethical Decision Making By: Bazerman, Max, and Ovul Sezer Abstract—In many of the business scandals of the new millennium, the... View Details

26 Aug 2024
Research & Ideas

Can AI Match Human Ingenuity in Creative Problem-Solving?

When ChatGPT and other large language models began entering the mainstream two years ago, it quickly became apparent the technology could excel at certain business functions, yet it was less clear how well artificial intelligence could handle more creative tasks. Sure,... View Details

Keywords: by Michael Blanding; Information Technology; Information; Technology

Profile

Laura Arjona

mind." As part of her scholarship, Laura fulfilled a summer internship with Baker Hughes Oil Tools, working on material design projects to improve drill attachments that screened out sand. "While I found the work interesting, it... View Details

03 Jun 2015
What Do You Think?

Is the Time Right for Self-Management?

values and pay them fairly, it seems an interesting proposal for both the company and the individual." Juan Manuel Salas Guevara commented that the challenge in Holacracy "is a strong communication process from the top level of... View Details

Keywords: by James Heskett; Retail

12 Jul 2016
First Look

July 12, 2016

the dominant model in the United States and many other countries, is now widely recognized as perhaps the biggest obstacle to improving health care delivery. A battle is currently raging, outside of the public eye, between the advocates... View Details

Keywords: Sean Silverthorne

06 May 2014
First Look

First Look: May 6

August 2013 Management Science The Impact of Corporate Sustainability on Organizational Processes and Performance By: Eccles, Robert G., Ioannis Ioannou, and George Serafeim Abstract—We investigate the effect of corporate sustainability... View Details