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Show Results For
- All HBS Web
(4,365)
- People (4)
- News (574)
- Research (3,354)
- Events (9)
- Multimedia (12)
- Faculty Publications (2,374)
- September 2002 (Revised November 2002)
- Case
Transformation at the IRS
By: Amy C. Edmondson, Frances X. Frei and Corey B. Hajim
Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change... View Details
Keywords: Service Delivery; Service Operations; Organizational Structure; Taxation; Organizational Culture; Transformation; Public Administration Industry; United States
Edmondson, Amy C., Frances X. Frei, and Corey B. Hajim. "Transformation at the IRS." Harvard Business School Case 603-010, September 2002. (Revised November 2002.)
- 02 Aug 2019
- News
Will there be 2020 foresight regarding America's skills dilemma?
- 14 Aug 2018
- First Look
First Look at New Research and Ideas, August 14, 2018
the startup struggles with various operational and cultural organizational tensions. These challenges are described from the perspective of the founders and through the eyes of... View Details
Keywords: by Sean Silverthorne
- 11 Mar 2010
- Working Paper Summaries
The Many Faces of Nonprofit Accountability
Keywords: by Alnoor Ebrahim
- 15 Aug 2017
- First Look
First Look at New Research and Ideas, August 15, 2017
Science The Belief in a Favorable Future By: Rogers, Todd, Don A. Moore, and Michael I. Norton Abstract—People believe that future others’ preferences and beliefs will change... View Details
Keywords: Sean Silverthorne
- 01 Dec 1997
- News
Growing Together
Education program, Governing for Nonprofit Excellence: Critical Issues for Board Leadership (GNE). GNE provides leaders of nonprofit boards with valuable insights on matters such as strategic planning, managing mission transitions and... View Details
Keywords: Marguerite Rigoglioso and Nancy O. Perry
- 01 Aug 2004
- Conference Presentation
Achieving Flexibility in NPD: New Processes and New Ways of Organizing
By: Alan MacCormack
- 01 Feb 1998
- News
Women at the Top
Koehn, with a presentation titled "Managing Change in the Third Industrial Revolution." Koehn galvanized the gathering with an interactive lecture and slide presentation that drew lessons from business... View Details
Keywords: Marguerite Rigoglioso and Susan Young
- Web
Getting Things Done: Motivating Yourself and Others - Course Catalog
(ii) designing incentive systems, broadly defined, that motivate both individual performance and organizational behavior. Students will learn to apply these concepts to enhance their own productivity while... View Details
- 23 May 2017
- First Look
First Look at New Ideas and Research: May 23, 2017
points. Pseudo-set framing changes gambling choices (Study 1), effort (Studies 2 and 3), giving behavior (Field Data and Study 4), and purchase... View Details
Keywords: Carmen Nobel
- 2021
- Book
Harvard Business Review Family Business Handbook: How to Build and Sustain a Successful, Enduring Enterprise
By: Josh Baron and Rob Lachenauer
Navigate the complex decisions and critical relationships necessary to create and sustain a healthy family business--and business family. Though "family business" may sound like it refers only to mom-and-pop shops, businesses owned by families are among the most... View Details
Keywords: Family Business; Entrepreneurship; Family and Family Relationships; Outcome or Result; Business Model; Conflict and Resolution; Organizational Culture
Baron, Josh, and Rob Lachenauer. Harvard Business Review Family Business Handbook: How to Build and Sustain a Successful, Enduring Enterprise. Harvard Business Review Press, 2021.
- 05 Nov 2024
- Book
Building the Road to 'Small Business Utopia' with AI and Fintech
Matter in Remote Work How Humans Outshine AI in Adapting to Change What Happens When Business Owners Turn to ChatBots for Advice Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu.... View Details
- July 2008 (Revised January 2009)
- Case
Londolozi: Towards a Sustainable Business Model and Ecological Integrity in Southern Africa
By: Rawi E. Abdelal and Thomas Koelble
The Londolozi game viewing reserve in South Africa became a defining icon of ecotourism during the 1990s and early 2000s-that is, a tourist business promoting ecological land management and, at the same time, local economic development. The reserve was in a region in... View Details
Keywords: Developing Countries and Economies; Organizational Change and Adaptation; Business and Community Relations; Business and Government Relations; Environmental Sustainability; Tourism Industry; South Africa
Abdelal, Rawi E., and Thomas Koelble. "Londolozi: Towards a Sustainable Business Model and Ecological Integrity in Southern Africa." Harvard Business School Case 709-001, July 2008. (Revised January 2009.)
- 13 Aug 2024
- Op-Ed
Can AI Save Physicians from Burnout?
perform. That is, AI could inadvertently serve to exacerbate the patient-volume problem, rather than relieve physician workloads and improve the patient experience. Health care is at a turning point: We need policies View Details
- September 1992 (Revised November 1996)
- Case
Royal Automobile Club Rescue Services Division: Transformation Through Technology
By: W. Earl Sasser and Roger H. Hallowell
The Royal Automobile Club uses a new computer and telephone system to improve its service standards and profitability. After the initial impact of changes from technology, the organization faces a need to choose between future technological development or... View Details
Keywords: Technological Innovation; Decision Choices and Conditions; Organizational Change and Adaptation; Information Technology; Corporate Strategy; Service Industry; Auto Industry; United Kingdom
Sasser, W. Earl, and Roger H. Hallowell. "Royal Automobile Club Rescue Services Division: Transformation Through Technology." Harvard Business School Case 693-029, September 1992. (Revised November 1996.)
- 10 Nov 2014
- HBS Case
How Restaurants in Lima and Copenhagen Became Best in the World
himself as a gastronomic ambassador of Peru; he has this mission to promote Peruvian cuisine. The question is how is that aligned with the business of profitability and growth, [and] so how does he stay authentic. Does he stay true to... View Details
- October 2013 (Revised October 2013)
- Supplement
Henkel's CEO Kasper Rorsted: On Building a Winning Culture
By: Robert L. Simons
Keywords: Performance Measurement; Performance Appraisals; Human Resource Management; Work/life Balance; Strategy Execution; Values; Organizational Transformations; Pay For Performance; Organizational Change and Adaptation; Values and Beliefs; Work-Life Balance; Organizational Culture; Performance Evaluation; Compensation and Benefits
Simons, Robert L. "Henkel's CEO Kasper Rorsted: On Building a Winning Culture." Harvard Business School Video Supplement 114-703, October 2013. (Revised October 2013.)
- Research Summary
Managing in an Information Age
Lynda M. Applegate's research focuses on the influence of information technology on markets and organizations. Her findings on the evolution of electronic commerce and on the role of information technology as an enabler of flexible and adaptive ... View Details
- 07 Nov 2022
- Blog Post
Creating Emerging Markets Sustainability Series - COP27 and the Climate Crisis
course helps adapt to climate change and improves resilience and food security.” Take a look at this video clip explaining SEKEM’s biodynamic... View Details