Operational Focus - Publications - Faculty & Research

17 Jun 2014
First Look

First Look: June 17

demonstrate their impact on pressing societal problems such as global poverty. This article draws on several cases to build a performance assessment framework premised on an organization's operational mission, scale, and scope. Not all... View Details

Keywords: Sean Silverthorne

06 Feb 2018
First Look

First Look at New Research and Ideas: February 6, 2018

it is urgent. What does it mean to make capitalism a subject of historical inquiry? What is its potential across multiple disciplines, alongside different methodologies, and in a range of geographic and chronological settings? And how does a View Details

17 Apr 2012
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First Look: April 17

develop the concept of interconnectedness as four conditions of an internal supply chain: a focus on system-rather than individual department-performance; routines within departments that are connected to current customers' needs;... View Details

Keywords: Carmen Nobel

05 Jun 2018
First Look

New Research and Ideas, June 5, 2018

defined by its focus on innovation and marketing as well as the entrepreneurial spirit and vision of its founder, Dr. Pearse Lyons, who remained intimately involved in company operations and in managing... View Details

Keywords: Dina Gerdeman

05 Jan 2010
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First Look: January 5

care and patient education programs provide opportunities to examine integrated practice units, early-stage and preventive care, and clinical coordination along the full care cycle. The focus on diabetes also enables discussion of what... View Details

Keywords: Martha Lagace

05 Mar 2007
Research & Ideas

Risky Business? Protecting Foreign Investments

which involve projects by foreign companies to develop and manage large infrastructure projects in Indonesia, the book details the ways such deals can go bad both for the companies and the countries they operate in. It also examines how... View Details

Keywords: by Sean Silverthorne; Energy; Utilities

05 May 2009
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First Look: May 5, 2009

Authors:Ryan W. Buell, Dennis Campbell, and Frances X. Frei Publication:Production and Operations Management (forthcoming) Abstract This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and... View Details

Keywords: Martha Lagace

24 Nov 2008
Research & Ideas

Harvard Business School Discusses Future of the MBA

information and coordinate people and resources on an increasingly global scale, he says. As the business landscape took on a completely new look beginning in the mid-1990s, academic critics found an easy target in the mismatch between the fundamental disciplinary... View Details

Keywords: by Roger Thompson & HBS Bulletin; Education

17 Dec 2013
First Look

First Look: December 17

good weather. When the weather is bad, individuals appear to focus more on their work than on alternate outdoor activities. We investigate the proposed relationship between worse weather and higher productivity through four studies: (1)... View Details