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  • All HBS Web  (2,467)
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    • News  (540)
    • Research  (1,643)
    • Events  (19)
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Show Results For

  • All HBS Web  (2,467)
    • People  (6)
    • News  (540)
    • Research  (1,643)
    • Events  (19)
    • Multimedia  (1)
  • Faculty Publications  (649)
← Page 63 of 2,467 Results →
  • Research Summary

Mastering Strategy Execution

By: Robert Simons

Professor Robert Simons’ research encompasses three areas of management accountability that are the foundation for successful strategy execution: organization design, performance measurement and control, and risk management. In addition, Simons is interested in the... View Details

  • 09 Jan 2006
  • Research & Ideas

What Really Drives Your Strategy?

specifics are determined lower down in the organization. Even if you get the plan right, implementing it is a whole other project. Some of Clark's research in the book deals with the extent to which the operating organization also has to... View Details
Keywords: by Martha Lagace
  • Person Page

Course Development

By: Debora L. Spar

Managing International Trade and Investment

Despite the ease with which it is often conducted, doing business across borders is not the same as doing it at home. Rather, it entails a whole new set of managerial challenges: re-assessing competitive... View Details

  • 01 Oct 1996
  • News

"Service-Profit Chain" Links Members of Service Management Unit

strategic and general management issues facing service organizations as well as the management of service in manufacturing companies. The multidisciplinary unit focuses on three functions critical to the effective delivery of service:... View Details
Keywords: Susan Young
  • 18 Feb 2013
  • Research & Ideas

Breaking Through a Growth Stall

often inadequate for scaling. SG&A (selling, general, and administrative) costs then rise faster than revenues, and resource-constrained ventures are forced to raise a dilutive round of capital, operate in small niches, or go out of... View Details
Keywords: by Sean Silverthorne
  • 01 Apr 2003
  • News

Tipping Point Leadership

Keywords: W. Chan Kim, Renee Mauborgne
  • 01 Jun 2018
  • News

Case Study: Tip the Scale

photos courtesy of Walden Local Meat In 2014, Walden Local Meat founder and CEO Charley Cummings (MBA 2011) crisscrossed New England in a company truck to personally deliver orders of chicken, pork, lamb, and beef—all pasture-raised on small-scale New England farms.... View Details
  • 28 Nov 2012
  • What Do You Think?

Should Pay-for-Performance Compensation be Replaced?

went even further, commenting that "When you try to institutionalize pay-for-performance you actually ruin the concept." (In fact, there is some evidence that performance pay that is not institutionalized may often be more View Details
Keywords: by James Heskett
  • 23 Apr 2014
  • News

A corporate leader’s legacy in India

When Ratan Tata (AMP 71, 1975) joined his family’s business in 1962, it was on the Tata Steel shop floor in Jamshedpur, India. From the ground up, Tata learned how to be an effective manager and a corporate leader who understands the... View Details
  • 16 May 2012
  • Research & Ideas

Can Decades of Military Overspending be Fixed?

States has often turned to cutting-edge technology solutions to solve strategic and operational challenges. “Costs tend to rise in all organizations unless managers and their staffs are skilled in industrial management and strongly... View Details
Keywords: by J. Ronald Fox; Service
  • 09 May 2018
  • Research & Ideas

A Simple Way for Restaurant Inspectors to Improve Food Safety

Technology and Operations Management Unit at Harvard Business School, and Mike Toffel, the Senator John Heinz Professor of Environmental Management at HBS, experts in scheduling and in inspections, respectively. “The more inspections you... View Details
Keywords: by Carmen Nobel; Food & Beverage; Service
  • June 1993
  • Case

Laura Ashley (A): Creating a World Class Service Organization in Support of a Global Brand & Federal Express

By: Shoshana Zuboff
Keywords: Service Operations; Customer Focus and Relationships; Performance Effectiveness; Apparel and Accessories Industry
Citation
Find at Harvard
Related
Zuboff, Shoshana. "Laura Ashley (A): Creating a World Class Service Organization in Support of a Global Brand & Federal Express." Harvard Business School Case 493-018, June 1993.
  • 19 May 2023
  • News

Quiet Acceleration

Photo credit: Tesla Photo credit: Tesla Four years into his tenure as Tesla’s CFO, Zachary Kirkhorn (MBA 2013) continues to draw notice for his quiet, effective ability to implement CEO Elon Musk’s vision to scale Tesla into the world’s... View Details
Keywords: financial management; auto manufacturing; supply chairn management; leadership; Tesla; Transportation Equipment Manufacturing; Manufacturing
  • 28 Nov 2011
  • Research & Ideas

Rethinking the Fairness of Organ Transplants

assistant professor in the Technology and Operations Management Unit. "If you're one of them and you're not getting a kidney, you should be able to understand why and what the criteria are." A Long Line About 500,000 people in... View Details
Keywords: by Dennis Fisher; Health
  • 01 Sep 2011
  • News

Water for Life

country’s oldest and largest business groups. In August 1997, the Ayala-led Manila Water Company signed a 25-year concession agreement (later extended another 15 years) to operate the water and sewer systems of Metro Manila’s east zone,... View Details
Keywords: Waste Management and Remediation Services; Corporate Services; Water, Sewage and Supply Systems; Utilities
  • July 2011
  • Teaching Note

Buro Happold (TN)

By: Robert G. Eccles and Erin McFee
Teaching Note for 409021. View Details
Keywords: Leadership Development; Training; Organizational Culture; Service Operations; Performance Effectiveness; Management Skills; Service Industry
Citation
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Related
Eccles, Robert G., and Erin McFee. "Buro Happold (TN)." Harvard Business School Teaching Note 412-015, July 2011.
  • Student-Faculty-Profile

Michelle Shell & Ryan Buell

demonstrated the negative effects on decision-making under distress. We are conducting a series of experiments to better quantify the impacts on service operations and to identify ways that the View Details
  • 01 Dec 2011
  • News

At Your Service

Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Harvard Business Review... View Details
Keywords: Deborah Blagg; customer service; Hospitals; Health, Social Assistance; Computer and Electronic Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services; Air Transportation; Transportation
  • 01 Sep 2003
  • News

Mark Fuller

globalization; they wanted help and advice,” says Fuller. Seeing an opportunity, Monitor opened offices abroad and hired local staffs. As Monitor grew, it developed its own unique culture. The firm is divided into a dozen units, each View Details
Keywords: Roger Thompson; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Jun 2004
  • News

How Nonprofits Dilute Their Efforts

“Most of the nonprofits operating today make program decisions based on a mission rather than on a strategy,” writes HBS professor V. Kasturi Rangan in Harvard Business Review. “In fact,” he notes, “many nonprofits don’t have a strategy... View Details
Keywords: Publishing Industries (except Internet); Information
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