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Show Results For
- All HBS Web
(2,467)
- People (6)
- News (540)
- Research (1,643)
- Events (19)
- Multimedia (1)
- Faculty Publications (649)
- Research Summary
Mastering Strategy Execution
By: Robert Simons
Professor Robert Simons’ research encompasses three areas of management accountability that are the foundation for successful strategy execution: organization design, performance measurement and control, and risk management. In addition, Simons is interested in the... View Details
- 09 Jan 2006
- Research & Ideas
What Really Drives Your Strategy?
specifics are determined lower down in the organization. Even if you get the plan right, implementing it is a whole other project. Some of Clark's research in the book deals with the extent to which the operating organization also has to... View Details
Keywords: by Martha Lagace
- Person Page
Course Development
By: Debora L. Spar
Managing International Trade and Investment
Despite the ease with which it is often conducted, doing business across borders is not the same as doing it at home. Rather, it entails a whole new set of managerial challenges: re-assessing competitive... View Details
- 18 Feb 2013
- Research & Ideas
Breaking Through a Growth Stall
often inadequate for scaling. SG&A (selling, general, and administrative) costs then rise faster than revenues, and resource-constrained ventures are forced to raise a dilutive round of capital, operate in small niches, or go out of... View Details
Keywords: by Sean Silverthorne
- 09 May 2018
- Research & Ideas
A Simple Way for Restaurant Inspectors to Improve Food Safety
Technology and Operations Management Unit at Harvard Business School, and Mike Toffel, the Senator John Heinz Professor of Environmental Management at HBS, experts in scheduling and in inspections, respectively. “The more inspections you... View Details
- June 1993
- Case
Laura Ashley (A): Creating a World Class Service Organization in Support of a Global Brand & Federal Express
By: Shoshana Zuboff
Keywords: Service Operations; Customer Focus and Relationships; Performance Effectiveness; Apparel and Accessories Industry
Zuboff, Shoshana. "Laura Ashley (A): Creating a World Class Service Organization in Support of a Global Brand & Federal Express." Harvard Business School Case 493-018, June 1993.
- Student-Faculty-Profile
Michelle Shell & Ryan Buell
demonstrated the negative effects on decision-making under distress. We are conducting a series of experiments to better quantify the impacts on service operations and to identify ways that the View Details
- 01 Jun 2018
- News
Case Study: Tip the Scale
photos courtesy of Walden Local Meat In 2014, Walden Local Meat founder and CEO Charley Cummings (MBA 2011) crisscrossed New England in a company truck to personally deliver orders of chicken, pork, lamb, and beef—all pasture-raised on small-scale New England farms.... View Details
- June 1996 (Revised July 2004)
- Case
Enron Development Corporation: The Dabhol Power Project in Maharashtra, India (C)
By: Krishna G. Palepu, V. Kasturi Rangan and Sarayu Srinivasan
Discusses the resolution of the canceled power project in Maharashtra. The contract between the American gas giant and Indian state government is renegotiated. View Details
Keywords: Negotiation Deal; Infrastructure; Outcome or Result; Performance Effectiveness; Energy Industry; United States
Palepu, Krishna G., V. Kasturi Rangan, and Sarayu Srinivasan. "Enron Development Corporation: The Dabhol Power Project in Maharashtra, India (C)." Harvard Business School Case 596-101, June 1996. (Revised July 2004.)
- 02 Oct 2013
- What Do You Think?
Is Leadership an Increasingly Difficult Balancing Act?
Summing Up What's the Future of the Authority Figure In Leadership? Leadership involves the effective management of tensions characteristic of all organizations. Are such tensions exacerbated by today's need for increasing speed and... View Details
Keywords: by James Heskett
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
strategic and general management issues facing service organizations as well as the management of service in manufacturing companies. The multidisciplinary unit focuses on three functions critical to the effective delivery of service:... View Details
Keywords: Susan Young
- 28 Nov 2011
- Research & Ideas
Rethinking the Fairness of Organ Transplants
assistant professor in the Technology and Operations Management Unit. "If you're one of them and you're not getting a kidney, you should be able to understand why and what the criteria are." A Long Line About 500,000 people in... View Details
- November 2003 (Revised April 2010)
- Case
Flextronics International, Ltd.
By: Robert S. Huckman and Gary P. Pisano
Describes Flextronics' evolution from providing outsourced manufacturing services for original equipment manufacturers (OEMs) in the electronics industry to developing entire unbranded products for purchase by OEMs. In 2001, Flextronics began a development program that... View Details
Keywords: Growth and Development Strategy; Product Development; Production; Service Operations; Performance Effectiveness; Electronics Industry; Manufacturing Industry
Huckman, Robert S., and Gary P. Pisano. "Flextronics International, Ltd." Harvard Business School Case 604-063, November 2003. (Revised April 2010.)
- 17 Mar 2015
- Research & Ideas
Where Did My Shopping Mall Go?
is down, therefore basket size is down—so everybody in the mall is affected by traffic being down. If you have two or three major traffic-driving tenants in trouble, this affects the entire mall. This then creates a domino effect in the... View Details
- 01 Dec 2006
- News
Enron’s Legacy
for corporate boards. The yes answer reflects the fact that many productive aspects of corporate governance and control that have proven effective in the private-equity industry were noticeably absent at Enron. If Enron’s board (which was... View Details
- 28 Nov 2012
- What Do You Think?
Should Pay-for-Performance Compensation be Replaced?
went even further, commenting that "When you try to institutionalize pay-for-performance you actually ruin the concept." (In fact, there is some evidence that performance pay that is not institutionalized may often be more View Details
Keywords: by James Heskett
- 06 Nov 2013
- What Do You Think?
Is Top-Down Resource Allocation on the Rise?
drew attention to the resource allocation process (RAP) with his seminal study of four organizations in 1970. He concluded that a bottom-up process of idea generation begun by operational managers and shaped by middle management works... View Details
Keywords: by James Heskett
- 01 Apr 2014
- Research & Ideas
When Do Alliances Make Sense?
has been interested in this age-old question since graduate school. In order to answer it, he looked around for some kind of hard data that would allow him to make an apples-to-apples comparison of which form was better—and under what circumstances an alliance might... View Details
- 16 May 2012
- Research & Ideas
Can Decades of Military Overspending be Fixed?
States has often turned to cutting-edge technology solutions to solve strategic and operational challenges. “Costs tend to rise in all organizations unless managers and their staffs are skilled in industrial management and strongly... View Details