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  • 20 Dec 2010
  • Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

sufficiently motivated group of commandos) could knock the canal out for at least a year. Sabotage would be harder during wartime, of course—the only battle during World War II that would have been affected by adding 17 days of additional... View Details
Keywords: by Sarah Jane Gilbert; Transportation
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

reconfigured its internal units around customers and markets. Q: Obviously, this process involves substantial changes in the way companies do business. What can executives and managers do to motivate employees and ease the transition for... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • January 1987
  • Article

Posterior Implementability in a Two-person Decision Problem

By: Jerry R. Green and Jean-Jacques Laffont
When a decision rule is implemented using a Bayesian incentive compatible mechanism in which the messages are publicly observable, the players' information is augmented by their observation of each others' strategies. In this paper we study the set of Bayesian... View Details
Keywords: Incentives; Commitment; Mechanism Design; Decision Making; Information
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  • February 2017
  • Case

Yemeksepeti: Growing and Expanding the Business Model through Data

By: William R. Kerr, Gamze Yucaoglu and Eren Kuzucu
In October 2016, Nevzat Aydin, co-founder and CEO of Yemeksepeti, the Turkish online food-ordering company, was looking over the company's quarterly results and projections for the upcoming year with his management team. It had been almost a year and a half since Aydin... View Details
Keywords: Entrepreneurial Management; Entrepreneurial Ventures; Turkey; Big Data; Customer Focused Organization; Service Management; Continuous Improvement; Data Analysis; Internet; Growth Strategy; Technological Change; Information Systems; Entrepreneurship; Corporate Strategy; Analytics and Data Science; Analysis; Customer Focus and Relationships; Emerging Markets; Service Operations; Competitive Advantage; Performance Improvement; Internet and the Web; Growth and Development Strategy; Information Technology; Value Creation; Food and Beverage Industry; Turkey
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  • 18 Oct 2011
  • First Look

First Look: October 18

between creativity and dishonesty, thus highlighting a dark side of creativity. Anxiety, Advice, and the Ability to Discern: Feeling Anxious Motivates Individuals to Seek and Use Advice Authors:F. Gino, A. Wood, and M. Schweitzer... View Details
Keywords: Sean Silverthorne
  • 09 Oct 2001
  • Research & Ideas

Driven: How Human Nature Shapes Organizations

In Driven: How Human Nature Shapes Our Choices, the authors combine the latest thinking from the biological and social sciences to lay out a new theory on human nature. The idea: We are all influenced and guided by four drives: acquiring, bonding, learning, and... View Details
Keywords: by Paul Lawrence & Nitin Nohria
  • 31 Aug 2021
  • Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

Although CEOs hold positions of power, many can feel powerless in certain ways—particularly when it comes to influencing the behaviors and performance of their employees. Yet perhaps they aren’t taking the time to understand what drives and View Details
Keywords: by Jay Fitzgerald
  • 10 Dec 2014
  • Working Paper Summaries

Multi-sided Platforms

Keywords: by Andrei Hagiu & Julian Wright; Technology
  • 27 Jun 2011
  • Research & Ideas

Recovering from the Need to Achieve

at MIT during the late 1970s. "I began to ask myself why I didn't feel more satisfied even though I'd reached these goals and experienced these milestones after graduation. I also began to read more theoretical work on motivation and... View Details
Keywords: by Kim Girard
  • September–October 1998
  • Article

How to Kill Creativity

By: T. M. Amabile
The article addresses the topic of business creativity, its benefits, and how managers can inspire it. The author's research shows that it is possible to develop the best of both worlds: organizations in which business imperatives are attended to and creativity... View Details
Keywords: Creativity; Situation or Environment; Motivation and Incentives; Organizational Culture; Management Practices and Processes
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  • 01 Dec 2006
  • What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

Summing Up Among responses to this month's column, there was little disagreement with the premise that attitude trumps skills in the selection of new employees. C. J. Cullinane commented: "Attitude is all! I have worked with a group of Cuban refugees in Newark who... View Details
Keywords: by by Jim Heskett
  • Article

Values, Purpose, Meaning, and Expectations: Why Culture and Context Matter

By: Rosabeth M. Kanter
The "rational person" standard, based on assumptions of economic self-interest, has long prevailed in legal reasoning. But understanding of decision making, behavioral choices, and possibilities for action must be enlarged to include a variety of factors that give... View Details
Keywords: Standards; Interests; Decision Making; Behavior; Value; Groups and Teams; Performance Expectations; Organizational Culture; Leadership; Business Cycles; Forecasting and Prediction; Motivation and Incentives
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  • 08 Sep 2014
  • Research & Ideas

The Strategic Way To Hire a Sales Team

describes a selling situation, and the assignment is to plan a day, select target customers, and develop a sales pitch. The required work helps to check for motivation and preparation skills. At the interview, the candidate must explain... View Details
Keywords: by Carmen Nobel
  • Web

Entrepreneurial Management Curriculum - Faculty & Research

for our second module: Resourcing the Business Model . Leading the firm by: 1) making tough tradeoffs when setting strategy, resolving cross-functional conflict, and making hiring/firing decisions; and 2) communicating a vision that View Details
  • 06 Dec 2016
  • First Look

December 6, 2016

2016 Philadelphia: University of Pennsylvania Press Slavery's Capitalism: A New History of American Economic Development By: Beckert, Sven, and Seth Rockman, eds. Abstract—During the nineteenth century, the United States entered the ranks of the world's most advanced... View Details
Keywords: Sean Silverthorne
  • March 2006
  • Module Note

Managing Innovation in an Uncertain World: Module 4: Sensing Opportunity

By: Alan D. MacCormack
Describes the fourth module of the 30-session Harvard Business School elective course Managing Innovation in an Uncertain World. The course helps students understand the challenges that uncertainty implies for innovation and how to overcome them. The course emphasizes... View Details
Keywords: Innovation and Management; Problems and Challenges; Management Analysis, Tools, and Techniques; Projects; Opportunities; Risk and Uncertainty; Perspective; Value Creation; Networks; Alignment
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  • Web

Negotiation, Organizations & Markets Curriculum - Faculty & Research

3.0 Behavioral Economics for Managerial Decision Making Joshua Schwartzstein Spring 2025 Q3Q4 3.0 Deals Guhan Subramanian Spring 2025 Q3Q4 3.0 Deals Q2 Guhan Subramanian Fall 2024 Q2 1.5 Motivation and Incentives Ashley Whillans Spring... View Details
  • 11 Dec 2023
  • Blog Post

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy

particularly women and people of color, that have been excluded from the traditional working paradigm to thrive,” Leahy shares. The company also prioritizes using its platform to support underserved communities and elevate Black-owned beauty businesses. This... View Details
  • 19 Apr 2016
  • First Look

April 19, 2016

forthcoming Journal of Marketing Research Does 'Liking' Lead to Loving? The Impact of Joining a Brand’s Social Network on Marketing Outcomes By: John, Leslie K., Oliver Emrich, Sunil Gupta, and Michael I. Norton Abstract—Does “liking” a brand on Facebook cause a person... View Details
Keywords: Sean Silverthorne
  • 25 Oct 2011
  • First Look

First Look: October 25

  PublicationsJoining a Nonprofit Board: What You Need to Know Authors:Marc J. Epstein and F. Warren McFarlan Publication:Jossey-Bass/Wiley, 2011 An abstract is unavailable at this time. Publisher's Link:... View Details
Keywords: Sean Silverthorne