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  • 12 Aug 2014
  • First Look

First Look: August 12

clients. A critical component of the One-Firm initiative was a technology-enabled performance management system that articulated metrics for individual and group performance and aligned these with the overall performance of IDFC. While... View Details
Keywords: Sean Silverthorne
  • 23 Jun 2009
  • First Look

First Look: June 23

outperformance." This case provides an opportunity to evaluate Goldman's decision to raise capital, the cost to the firm of Buffett's investment, and the decision by Warren Buffett to make the investment, all in the context of a profound market crisis that may... View Details
Keywords: Martha Lagace
  • Web

Commencement 2012 Address | About

And it’s clear to me that in my own life, maintaining a daily focus on gratitude has helped me live a richer and happier life, and to behave more generously and with more grace. There are many metrics one can use to measure achievement,... View Details
  • 01 Sep 2011
  • News

Green Day

carbon per metric ton of cement — half from the energy required to heat the kilns to a blistering 1,500 degrees centigrade, the other half from carbon burned out of the limestone in the production process. So Evans is understandably... View Details
Keywords: Julia Hanna;Sarah Auerbach; Agriculture; Manufacturing; Electric Power Generation, Transmission, Distribution; Utilities
  • 15 Dec 2009
  • First Look

First Look: Dec. 15, 2009

pairwise industry and establishment level and measure agglomeration in a global and continuous metric space. These indices exhibit distinct advantages compared to traditional measures of agglomeration including the independence on the... View Details
Keywords: Martha Lagace
  • 22 Jun 2009
  • Research & Ideas

“Too Big To Fail”: Reining In Large Financial Firms

Council of Life Insurers, and the Securities Industry and Financial Markets Association. The problem is, no one yet has shown how to measure systemic risk. "There are a number of people trying to develop the metrics right now," says Moss.... View Details
Keywords: by Roger Thompson; Banking; Financial Services
  • March 2015
  • Teaching Note

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman
Email mking@hbs.edu for a courtesy copy.

This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details
Keywords: Medication Adherence; Affordable Care Act (ACA); Marketing Strategy; Communication Strategy; Customer Value and Value Chain; Decisions; Health Care and Treatment; Goals and Objectives; Resource Allocation; Marketing Communications; Consumer Behavior; Measurement and Metrics; Service Delivery; Behavior; Motivation and Incentives; Social Issues; Information Technology; Value Creation; Health Industry; Pharmaceutical Industry; Insurance Industry; Public Relations Industry; Retail Industry; United States
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  • 24 Jul 2018
  • First Look

New Research and Ideas, July 24, 2018

have declined. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=52494 Harvard Business School Case 118-010 The Oakland Athletics: Strategy & Metrics for a Budget No abstract available. Purchase this... View Details
Keywords: Dina Gerdeman
  • January 2015 (Revised July 2019)
  • Case

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman
Email mking@hbs.edu for a courtesy copy.

The case describes a program that CVS Health recently implemented to improve medication adherence, an important problem from a societal, public policy, and firm... View Details
Keywords: Medication Adherence; Affordable Care Act (ACA); Marketing Strategy; Communication Strategy; Customer Value and Value Chain; Decisions; Health Care and Treatment; Goals and Objectives; Resource Allocation; Marketing Communications; Consumer Behavior; Measurement and Metrics; Service Delivery; Behavior; Motivation and Incentives; Social Issues; Information Technology; Value Creation; Health Industry; Pharmaceutical Industry; Insurance Industry; Public Relations Industry; Retail Industry; United States
Related
  • 29 May 2018
  • First Look

New Research and Ideas, May 29, 2018

sustainability leadership”? Moreover, how could developing metrics and improved performance on material sustainability issues be used as an instrument for change management? JetBlue wanted to achieve best-in-class performance on SASB... View Details
Keywords: Dina Gerdeman
  • September 2020 (Revised September 2021)
  • Supplement

Student Success at Georgia State University (B)

By: Michael W. Toffel, Robin Mendelson and Julia Kelley
This is a supplement to the Student Success at Georgia State University (A) case. The (B) case includes the results of a randomized control trial that Georgia State conducted to test education technology start-up AdmitHub’s chatbot solution as a strategy for improving... View Details
Keywords: Education; Higher Education; Learning; Curriculum and Courses; Demographics; Diversity; Ethnicity; Income; Race; Values and Beliefs; Leadership; Goals and Objectives; Measurement and Metrics; Operations; Organizations; Mission and Purpose; Organizational Culture; Outcome or Result; Performance; Performance Effectiveness; Performance Evaluation; Performance Improvement; Planning; Strategic Planning; Social Enterprise; Nonprofit Organizations; Social Issues; Wealth and Poverty; Equality and Inequality; Information Technology; Digital Platforms; Education Industry; Atlanta
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  • 28 Oct 2015
  • Research & Ideas

A Dedication to Creation: India's Ad Man Ranjan Kapur

and how many times I can tell the same story to them in hopes that they remember it. Reach and frequency was the metric and the gross rating point (GRP) became the terminology we all used. With digital, you can target people much better... View Details
Keywords: by Sean Silverthorne; Advertising
  • 12 Jul 2010
  • Research & Ideas

Rocket Science Retailing: A Practical Guide

unite partners' objectives for creating a flexible supply chain; benchmark performance against other retailers; and evaluate and manage new technologies. Raman and Fisher provide specific, detailed metrics and techniques that can be used... View Details
Keywords: by Martha Lagace; Retail; Auto
  • 25 Nov 2008
  • First Look

First Look: November 25, 2008

sales, retail metrics for multiproduct settings, and shelf space constraints. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=606023 Publications Technology and Industry Evolution... View Details
Keywords: Martha Lagace
  • Web

Strategic Financial Analysis Online Course | HBS Online

Who Will Benefit Senior Managers and Consultants Analysts Aspiring Finance Professionals Use financial tools and metrics to inform strategic decision-making and drive business performance. The program expertly leads you through... View Details
  • 23 Oct 2018
  • First Look

New Research and Ideas, October 23, 2018

Focusing on relative total shareholder returns (rTSR), the predominant metric specified in these contracts and used by market participants to evaluate managers, we document that 60% of firms—those that choose specific peers—do a... View Details
Keywords: Dina Gerdeman
  • 27 Aug 2013
  • First Look

First Look: August 27

Bluefin had built a system that gathered millions of online comments in an effort to develop new metrics for TV programs and brand advertising. With data from Twitter and other social sites, expressions, not just impressions, could now be... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2016
  • News

Alumni and Faculty Books for March 2016

more than 2 billion are malnourished, even though we produce enough food today to feed everyone. The carbon footprint of food waste totals 3.3 billion metric tons, enough to rank as the third-largest country in the world in greenhouse gas... View Details
  • 01 Feb 2011
  • First Look

First Look: Feb. 1

Abstract Existing performance metrics utilized by the PGA TOUR have biases towards specific styles of play, which make relative player comparisons challenging. Our goal is to evaluate golfers in a way that eliminates these biases and to... View Details
  • 23 Feb 2010
  • First Look

First Look: Feb. 23

commercial avoidance through zapping along with eye tracking on 31 commercials for nearly 2,000 participants are used to calibrate the model. New, simple metrics of attention dispersion are shown to strongly predict avoidance. Independent... View Details
Keywords: Martha Lagace