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      Measurement and MetricsRemove Measurement and Metrics →

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      • 20 Nov 2001
      • Lecture

      A Higher Standard: Corporate Performance in the Global Era." Speaker. "Transparency Within the Uruguayan Society: Responsibility of the State, the Firm, and the University

      By: L. S. Paine
      Keywords: Standards; Performance; Organizations; Globalization; Uruguay
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      Paine, L. S. A Higher Standard: Corporate Performance in the Global Era." Speaker. "Transparency Within the Uruguayan Society: Responsibility of the State, the Firm, and the University. Lecture at the Transparency Within the Uruguayan Society: Responsibility of the State, the Firm, and the University, Universidad de Montevideo, Escuela de Negocios, Montevideo, Uruguay, November 20, 2001.
      • November 2001
      • Background Note

      Global Approaches to Anti-Corruption

      By: Joseph Hinsey, Guhan Subramanian and Michelle Kalka
      In the 1970s, a series of unpleasant revelations about corporate conduct, culminating in the public disclosure about unsavory business practices abroad by more than 400 U.S. corporations, jarred popular perceptions concerning business ethics. Congress responded by... View Details
      Keywords: Crime and Corruption; Globalization; Developing Countries and Economies; Laws and Statutes; Ethics; Corporate Social Responsibility and Impact; Information Industry; United States
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      Hinsey, Joseph, Guhan Subramanian, and Michelle Kalka. "Global Approaches to Anti-Corruption." Harvard Business School Background Note 902-062, November 2001.
      • October 2001
      • Exercise

      Liability Problems

      By: Robert S. Kaplan
      This case provides three examples of the recognition and measurement of liabilities. The first focuses on recognizing when employees have rendered services for which future period benefits have been earned, that is, whether unused vacation, sick, and personal days at... View Details
      Keywords: Cash; Annuities; Interest Rates; Compensation and Benefits; Employees; Wages; Problems and Challenges; Value
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      Kaplan, Robert S. "Liability Problems." Harvard Business School Exercise 102-035, October 2001.
      • Article

      Measuring and Managing Customer Profitability

      By: Robert S. Kaplan and V.G. Narayanan
      Keywords: Measurement and Metrics; Management; Customers; Profit
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      Kaplan, Robert S., and V.G. Narayanan. "Measuring and Managing Customer Profitability." Cost Management 15, no. 5 (September–October 2001): 5–15.
      • August 2001 (Revised April 2005)
      • Case

      Surface Logix

      By: Joseph B. Lassiter III, Michael J. Roberts and Kim Slack
      Describes a start-up in the field of nano technology--very small physical structures measured in the billionths of a meter. The company, Surface Logix, has assembled a portfolio of intellectual property and completed some of the R&D work required to develop actual... View Details
      Keywords: Business Startups; Research and Development; Marketing Strategy; Product Marketing; Product Development; Intellectual Property; Investment Portfolio
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      Lassiter, Joseph B., III, Michael J. Roberts, and Kim Slack. "Surface Logix." Harvard Business School Case 802-050, August 2001. (Revised April 2005.)
      • August 2001
      • Background Note

      Work Methods Design: Note on Time Standards

      By: H. Kent Bowen
      Looks at production design. Helps students observe and work with procedures and consider cost reduction ideas using a view of methods improvement. View Details
      Keywords: Cost Management; Management Practices and Processes; Standards; Production; Performance Improvement; Perspective
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      Bowen, H. Kent. "Work Methods Design: Note on Time Standards." Harvard Business School Background Note 602-066, August 2001.
      • August 2001 (Revised February 2005)
      • Case

      Dakota Office Products

      By: Robert S. Kaplan
      The senior management team of Dakota, an office products distributor, is concerned about the company's first loss in history. Explores the role for activity based costing and customer profitability measurement in a distribution company. Dakota's customers are... View Details
      Keywords: Activity Based Costing and Management; Order Taking and Fulfillment; Profit; Distribution; Customers; Distribution Industry
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      Kaplan, Robert S. "Dakota Office Products." Harvard Business School Case 102-021, August 2001. (Revised February 2005.)
      • July 2001 (Revised August 2004)
      • Case

      AdNet (A)

      By: Ashish Nanda
      Confronted by a business proposal that is remarkably similar to a project recently financed by a sister office, venture capitalist Monique LeMieux ponders what she should do. View Details
      Keywords: Venture Capital; Ethics; Standards; Financial Services Industry
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      Nanda, Ashish, and Kimberly A. Haddad. "AdNet (A)." Harvard Business School Case 902-024, July 2001. (Revised August 2004.)
      • 2002
      • Chapter

      National Innovative Capacity

      By: Michael E. Porter and Scott Stern
      This chapter delves in detail into the conditions that allow a country to innovate at the global technology frontier. The findings reveal the striking degree to which the national circumstances actually explain the differences across countries in innovative activity... View Details
      Keywords: Economics
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      Porter, Michael E., and Scott Stern. "National Innovative Capacity." In The Global Competitiveness Report 2001–2002, by Michael E. Porter, Jeffrey D. Sachs, Peter K. Cornelius, John W. McArthur, and Klaus Schwab. New York: Oxford University Press, 2002.
      • June 2001 (Revised October 2002)
      • Case

      Accounting for the Intel Pentium Chip Flaw

      By: Gregory S. Miller, V.G. Narayanan and Lisa Brem
      Investigates the 1994 Intel Pentium plan. View Details
      Keywords: Fair Value Accounting; Quality; Measurement and Metrics; Cost; Computer Industry
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      Miller, Gregory S., V.G. Narayanan, and Lisa Brem. "Accounting for the Intel Pentium Chip Flaw." Harvard Business School Case 101-072, June 2001. (Revised October 2002.)
      • June 2001 (Revised October 2001)
      • Case

      Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard

      By: Srikant M. Datar, Marc J. Epstein and Jeremy Cott
      In early 2000, Verizon Communications implemented a Human Resources Balanced Scorecard to evaluate the effectiveness of and payoffs from human resource management. This case describes the benefits of the scorecard and the challenges of measurement and implementation.... View Details
      Keywords: Balanced Scorecard; Human Resources; Telecommunications Industry
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      Datar, Srikant M., Marc J. Epstein, and Jeremy Cott. "Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard." Harvard Business School Case 101-102, June 2001. (Revised October 2001.)
      • June 2001
      • Article

      Balancing Performance Measures

      By: S. Datar, S. Kulp and R. Lambert
      Keywords: Performance; Measurement and Metrics
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      Datar, S., S. Kulp, and R. Lambert. "Balancing Performance Measures." Journal of Accounting Research 39, no. 1 (June 2001): 75–92.
      • Article

      Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part II

      By: Robert S. Kaplan and David P. Norton
      Keywords: Balanced Scorecard; Transformation; Performance; Measurement and Metrics; Strategy; Management
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      Kaplan, Robert S., and David P. Norton. "Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part II." Accounting Horizons 15, no. 2 (June 2001).
      • May 2001 (Revised June 2010)
      • Case

      Jumpstart

      By: Allen S. Grossman
      Many in the nonprofit sector doubt whether organizational performance can be measured. Jumpstart, a 10-year-old nonprofit, developed performance measurement and management systems from its inception. The organization has experienced explosive growth and attributes a... View Details
      Keywords: Management Systems; Measurement and Metrics; Organizational Culture; Performance Improvement; Nonprofit Organizations
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      Grossman, Allen S. "Jumpstart." Harvard Business School Case 301-037, May 2001. (Revised June 2010.)
      • May 2001
      • Article

      Competing at Home to Win Abroad: Evidence from Japanese History

      By: Mariko Sakakibara and Michael E. Porter
      The study explores the influence of domestic competition on international trade performance, using data from a broad sample of Japanese industries. Domestic rivalry is measured directly using market-share instability rather than employing structural variables such as... View Details
      Keywords: Competition; Global Range; History; Japan
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      Sakakibara, Mariko, and Michael E. Porter. "Competing at Home to Win Abroad: Evidence from Japanese History." Review of Economics and Statistics 83, no. 2 (May 2001).
      • 2001
      • Working Paper

      Measuring the 'Ideas' Production Function: Evidence from International Patent Output

      By: Michael E. Porter and Scott Stern
      Citation
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      Porter, Michael E., and Scott Stern. "Measuring the 'Ideas' Production Function: Evidence from International Patent Output." Harvard Business School Working Paper, No. 00-073, May 2001.
      • spring 2001
      • Article

      Banner Advertising: Measuring Effectiveness and Optimizing Placement

      By: John Deighton and Lee Sherman
      Keywords: Advertising; Measurement and Metrics
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      Deighton, John, and Lee Sherman. "Banner Advertising: Measuring Effectiveness and Optimizing Placement." Journal of Interactive Marketing 15, no. 2 (spring 2001).
      • Editorial

      New Directions for Practice: Nonprofit Strategy Formulation, Organization and Measurement

      By: Elaine Backman, Allen Grossman and V. Kasturi Rangan
      Keywords: Nonprofit Organizations; Strategy; Measurement and Metrics; Practice
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      Backman, Elaine, Allen Grossman, and V. Kasturi Rangan. "New Directions for Practice: Nonprofit Strategy Formulation, Organization and Measurement." Nonprofit Management & Leadership 11, no. 3 (Spring 2001). (Editorial.)
      • Article

      Strategic Performance Measurement and Management in Nonprofit Organizations

      By: Robert S. Kaplan
      Keywords: Performance; Measurement and Metrics; Strategy; Management; Nonprofit Organizations
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      Kaplan, Robert S. "Strategic Performance Measurement and Management in Nonprofit Organizations." Nonprofit Management & Leadership 11, no. 3 (Spring 2001): 353–370.
      • March 2001 (Revised April 2001)
      • Case

      Montefiore Medical Center

      By: Robert S. Kaplan and Syeda Noorein Inamdar
      A large urban medical center implements the Balanced Scorecard management tool. Elaine Brennan, senior VP of operations, has reorganized a highly functional health care organization into decentralized patient care centers and support units. Having recently endured the... View Details
      Keywords: Balanced Scorecard; Health Care and Treatment; Management Systems; Organizational Structure; Corporate Strategy; Leadership Development; Growth and Development Strategy; Financial Reporting; Budgets and Budgeting; Cost Accounting; Corporate Accountability; Communication; Health Industry
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      Kaplan, Robert S., and Syeda Noorein Inamdar. "Montefiore Medical Center." Harvard Business School Case 101-067, March 2001. (Revised April 2001.)
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