Leadership Succession - Publications - Faculty & Research

09 Jan 2006
Research & Ideas

When Benchmarks Don’t Work

that internal support or shared services groups provide, such straight-across cost or numeric comparisons become meaningless. Today's successful support unit earns its keep by being a trusted partner to the business units it serves. So,... View Details

Keywords: by Robert S. Kaplan; Service

02 Aug 2016
First Look

August 2, 2016

500 company. DaVita has already had a successful experience launching Rx (after some difficult early years), and the company is now even serving patients from some of DaVita's leading competitors. However, Paladina is the company's first... View Details

Keywords: Sean Silverthorne

04 Feb 2014
What Do You Think?

Has Listening Become a Lost Art?

leadership strategy at Harvard Business School is based on this assumption: It is that a discussion leader should avoid calling on students whose hands have been in the air for several minutes. The assumption, which is nearly always borne... View Details

Keywords: by James Heskett

30 Jul 2001
What Do You Think?

What’s the Future of Corporate Governance?

leadership for an organization. Robert Kaplan and David Norton, in their books, The Balanced Scorecard and The Strategy-Focused Organization, have argued for performance measures and reward practices that reflect predictors of future... View Details

Keywords: by James Heskett

06 Aug 2013
First Look

First Look: August 6

approach found only in Gulati, Mayo, and Nohria's Management. This unique text demonstrates how success within a constantly changing business environment requires a clear understanding of the interactive and dynamic nature of strategy,... View Details

Keywords: Anna Secino

08 Oct 2013
First Look

First Look: October 8

necessity of maintaining control over high-performing team members to the importance of observation and the inevitability of change. The approach that brought Ferguson's team such success and staying power is applicable well beyond... View Details

Keywords: Sean Silverthorne

June 1991 (Revised October 1991)
Case

General Electric: Reg Jones and Jack Welch

By: Francis Aguilar and Christopher A. Bartlett

When GE's retiring Reginald Jones turned the job of CEO over to Jack Welch on April 1, 1981, the Wall Street Journal reported that GE had "decided to replace a legend with a live wire." Some wondered if the young dynamo could fill the elder statesman's very large... View Details

Keywords: Management Teams; Business or Company Management; Change Management; Leading Change; Restructuring; Investment; Strategic Planning; Organizational Change and Adaptation; Management Succession

Citation

Educators

Purchase

01 Oct 1997
News

Graduate's Gift Honors HBS Friend

Rothschild's movements and did what he did. "If he [de Rothschild] scribbled notes, then I scribbled notes, and if he looked inattentive, then I'd look up at the wall!" Brought together over their mutual interest in honing their business View Details

Keywords: Nancy O. Perry

11 May 2022
Blog Post

MoMBAs: The Inspiring Student Mothers of HBS

have over 20 mothers on campus. While we still have a long way to go to make our business school classrooms, board rooms, and executive leadership teams representative of their constituents – including mothers – we are hopeful that this... View Details

07 Apr 2014
Working Paper Summaries

Better Deals Through Level II Strategies: Advance Your Interests by Helping to Solve Their Internal Problems

Keywords: by James K. Sebenius

22 May 2018
First Look

New Research and Ideas, May 22, 2018

show that, even in a world with perfect capital markets and without differences in innate ability, wealthy parents invest, on average, more in their offspring than poorer ones. As a result, persistence of economic status is higher at the top of the income distribution... View Details

Keywords: Dina Gerdeman

30 Jun 2003
Research & Ideas

Are You Supporting Your B Players?

grocery business in the U.S. Northeast) all follow two principles that make them successful in their fields thanks to their determination to engage their employees, he said. Southwest Airlines, for example, received 149,000 applications... View Details

Keywords: by Martha Lagace

24 Jan 2020
News

Clayton M. Christensen Dies at 67

and taught for many years the MBA elective curriculum offering, Building and Sustaining a Successful Enterprise, which uses a general manager's lens to evaluate theories about strategy, innovation, and management to predict which tools,... View Details

01 Aug 1998
News

High Honors

insurance conglomerate. He left a legacy of openness to new technologies, a commitment to employee training, and a collaborative style of leadership that had transformed the company. His success at USAA... View Details

20 Aug 2008
Op-Ed

The Time is Right for Creative Capitalism

demand novel commitments from business are creating new standards of conduct for even those actors least willing to change. Finally, though less obviously, there is a palpable thirst among people around the world for leadership that is... View Details

Keywords: by Nancy Koehn

Web

Research & Development, Project Code SX-70 - Edwin H. Land & Polaroid | Harvard Business School

Clubs Faculty & Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy & Competitiveness Leadership... View Details

24 May 2017
News

Ilene H. Lang, MBA 1973

Picture 1982 Joins Symbolics 1993 Joins Lotus Development Corp. 1995 Joins Digital Equipment Corp. 1996 Named President and CEO, AltaVista 2003 Joins Catalyst as President 2008 Named CEO, Catalyst 2015 Retires from Catalyst Retired President and CEO, Catalyst Clues to... View Details

Keywords: Susan Young

November 2015 (Revised February 2016)
Supplement

Allianz Turkey: Focus on the Customer (B)

By: W. Earl Sasser and Gamze Yucaoglu

At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details

Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey