Publications

February 2016 (Revised May 2016)
Case

Blue Origin, NASA, and New Space (A)

By: Matthew Weinzierl and Angela Acocella

Jeff Bezos, six years after starting a revolution in retailing with Amazon.com, turned his life-long passion for space into a start-up, Blue Origin. Blue (as it was called) was a part of the New Space industry, a collection of startup aerospace engineering companies... View Details

Keywords: Cost vs Benefits; Partners and Partnerships; Transportation; Business Startups; Government and Politics; Business and Government Relations; Aerospace Industry

Apr 25 2012
Testimonial

OPM: Learning That Transforms

The Heart of Business—Leadership Principles for the Next Era of Capitalism

How to unleash “human magic" and achieve improbable results.

Having recently stepped down as Chairman and CEO of Best Buy, Joly shares the leadership principles – illustrated by multiple vivid and concrete stories -- that underpinned... View Details

Program

Designing and Executing Corporate Revitalization

you will explore the multiple dimensions of corporate revitalization, including strategy, finance, organization, culture, and the leader's role. Whether your company seeks to maximize and fulfill its potential or requires radical intervention, you will View Details

2016
Book

Win-Win Corporations: The Indian Way of Shaping Successful Strategies

By: Shashank Shah

Why did Ratan Tata decide to pay for all the victims of 26/11 whether injured in the Taj or anywhere else? Why did HDFC’s Aditya Puri insist that employees leave for home by 5:30 p.m.? How did HUL develop a cheaper, better product to beat its competitor, Nirma? What do... View Details

Keywords: Corporate Strategy; Business and Stakeholder Relations; Success

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Excited yet apprehensive after being named CEO of P.F. Chang's beginning July 1st, 2020, Damola Adamolekun was well aware of the extraordinary challenges facing the firm. The closure of businesses deemed "nonessential" owing to the COVID-19 pandemic had... View Details

The Art of Giving and Receiving Advice

Seeking and giving advice are central to effective leadership and decision making, and they require emotional intelligence, self-awareness, restraint, diplomacy, and patience on both sides. But managers tend to view these competencies as “gifts” that one either has... View Details

Web

Stories

Keeping the Faith Keeping the Faith A new course investigates the powerful connections between belief, spirituality, and leadership Mothers of Invention Mothers of Invention How three HBS alumnae are building a global community of women... View Details

June 2008 (Revised July 2008)
Case

The Miami Project to Cure Paralysis

By: Robert Steven Kaplan, Christopher Marquis and Brent Kazan

Marc Buoniconti is the co-founder of the Miami Project to Cure Paralysis, a nonprofit medical research organization. The project was founded in 1985 by Marc and his father Nick, a former Hall of Fame football player, when Marc suffered a spinal cord injury. In 2007,... View Details

Keywords: Investment; Philanthropy and Charitable Giving; Health Testing and Trials; Leadership; Growth and Development Strategy; Mission and Purpose; Research and Development; Nonprofit Organizations; Health Industry; Miami

March 2023 (Revised May 2023)
Supplement

OneTen At Delta Air Lines: Catalyzing Family-Sustaining Careers for Black Talent (B)

By: Linda A. Hill and Lydia Begag

In January 2023, Delta Air Lines (Delta) Chief Executive Officer (CEO) Ed Bastian and his team had just launched the third iteration of an internal skills-first apprenticeship program, designed to move frontline employees into "merit" positions in four job categories.... View Details

Keywords: Change Management; Growth and Development Strategy; Diversity; Race; Talent and Talent Management; Training; Human Resources; Air Transportation Industry; United States

Web

Degrees, Certifications & Alumni Status | About

locations, or onsite with an organization. Harvard Business School grants alumni status with successful completion of any of the following programs: the Advanced Management Program, General Management Program, Owner/President Management, Program for View Details

Program

Families in Business

Formulate strategies for growing the company and strengthening competitive advantage Create a strong board of directors Develop succession plans and successfully navigate leadership transitions Discuss... View Details

10 Mar 2002
Research & Ideas

Breakthrough Negotiation: Don’t Leave It On the Table

party in order to understand what's going on with him. But you have to be able to understand and you have to be able to develop trust. But also to project a kind of seriousness and, if necessary, also toughness with regard to principles... View Details

Keywords: by Michael Watkins

Profile

Aaron Mitchell

have the confidence to ask good questions in order to develop a deeper knowledge of what they do. I will only be in the role for a year so my job is to learn as much as I can as fast as possible. After reading hundreds of cases and... View Details

Keywords: Investment Management / Hedge Fund; Services

2015
Book

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

By: James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger

Based on decades of collective field experiences, the authors present anecdotal evidence in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure... View Details

Keywords: Management; Leadership; Service Operations; Service Delivery

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April 2025
Case

Joe Mazzulla and the Boston Celtics (A)

By: Linda A. Hill, James I. Cash and Lydia Begag

Joe Mazzulla's leadership journey with the Boston Celtics began in 2016 when he served as an assistant coach for their NBA G-League affiliate. In 2019, he was promoted to a "behind-the-bench" assistant coaching role with the Celtics, before being asked to become the... View Details