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  • Web

Health Care - Faculty & Research

too often, when graduates of these programs enter the workforce, they find themselves unequipped to meet the challenges for innovation of 21st century health care. December 2014 Article No Margin, No Mission? A Field Experiment on Incentives for Public View Details
  • May 2024
  • Supplement

HubSpot and Motion AI (B): Generative AI Opportunities

By: Jill Avery
The technologies driving artificial intelligence (AI) had progressed significantly since HubSpot’s acquisition of Motion AI in 2017. Generative AI was the newest major development. Software-as-a-service (SaaS) companies such as HubSpot were analyzing how generative AI... View Details
Keywords: Artificial Intelligence; CRM; Chatbots; Sales Management; Generative Ai; SaaS; Marketing; Sales; AI and Machine Learning; Customer Relationship Management; Applications and Software; Technological Innovation; Competitive Advantage; Technology Industry; United States
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  • 16 Apr 2007
  • Research & Ideas

Delivering the Digital Goods: iTunes vs. Peer-to-Peer

the Market for Digital Information Goods," is among the first efforts to study the interactions of two entirely new and radical business models operating in the same market. Sean Silverthorne: What attracted you to research this area... View Details
Keywords: by Sean Silverthorne; Music
  • 13 Mar 2023
  • Op-Ed

How Leaders Should Leave

give fair and balanced responses, but you should not discuss these opinions with anyone else in the organization at any time before your departure. Sequence your communications. Once the formal timing of the announcement of your departure is agreed on, you need to make... View Details
Keywords: by John Quelch
  • Web

Leadership - Faculty & Research

leadership is transformational innovation: major changes to products and services that redefine what customers expect by delivering significantly improved performance, providing new kinds of value, resolving long-standing trade-offs,... View Details
  • 2024
  • Working Paper

What Drives Variation in Investor Portfolios? Estimating the Roles of Beliefs and Risk Preferences

By: Mark Egan, Alexander MacKay and Hanbin Yang
We present an empirical model of portfolio choice that allows for the nonparametric estimation of investors' (subjective) expectations and risk preferences. Utilizing a comprehensive dataset of 401(k) plans from 2009 through 2019, we explore heterogeneity in asset... View Details
Keywords: Stock Market Expectations; Demand Estimation; Retirement Planning; Defined Contribution Retirement Plan; 401 (K); Finance; Investment Portfolio; Investment; Retirement; Behavioral Finance; Financial Services Industry; United States
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  • June 2023 (Revised October 2024)
  • Teaching Note

Clash of Two Giants Simulation Exercise Teaching Note

By: Feng Zhu
Teaching Note for HBS Case No. 623-092. Many markets are organized around platforms that connect consumers with complimentary applications and services. These platforms are two-sided because both sides - consumers and those providing applications or services - need... View Details
Keywords: Platform Strategy; Customer Acquisition; Technology Platform; Competitive Strategy; Network Effects; Digital Platforms; Management Skills
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  • May 2004 (Revised March 2005)
  • Case

Music Downloads

By: David B. Yoffie and Deborah Freier
Examines the competition between competing music formats. In the '90s, the MP3 format challenged the traditional means of music distribution by allowing for storage of near CD-quality recordings at 1/10th of their previous size. The threat to traditional distribution... View Details
Keywords: Disruption; Music Entertainment; Legal Liability; Distribution; Competition; Internet and the Web; Technology Adoption; Information Infrastructure; Entertainment and Recreation Industry; Music Industry
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  • 18 Jun 2024
  • Research & Ideas

Central Banks Missed Inflation Red Flags. This Pricing Model Could Help.

Policymakers need access to real-time information on so that these models can be properly parameterized.” You Might Also Like: Why Are Prices So High Right Now—and Will They Ever Return to Normal? Navigating the Mood of Customers Weary of... View Details
Keywords: by Rachel Layne; Financial Services; Financial Services
  • 20 Sep 2017
  • Research & Ideas

The Three Types of Leaders Who Create Radical Change

French youth services organization Unis-Cité, which was modeled after the American nonprofit City Year. Credit:  Unis-Cité “If you do not innovate and have a solution to the problem you’ve identified, the movement will die,” she says. “I... View Details
Keywords: by Carmen Nobel
  • April 2024 (Revised July 2024)
  • Case

Unleashing Human Magic at Best Buy

By: Leonard A. Schlesinger, Sunil Gupta and Amram Migdal
The case examines the transformation of Best Buy under CEO Hubert Joly's leadership from 2012. Facing significant business challenges, including competition from online and physical retailers, Joly implemented the "Renew Blue" turnaround strategy, which focused on... View Details
Keywords: Change Management; Transformation; Transition; Communication Intention and Meaning; Communication Strategy; Customer Focus and Relationships; Health Care and Treatment; Digital Transformation; Digital Strategy; Job Cuts and Outsourcing; Labor; Leadership Development; Leadership Style; Leading Change; Management Practices and Processes; Management Style; Business or Company Management; Crisis Management; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Failure; Success; Personal Development and Career; Strategic Planning; Adaptation; Competition; Alignment; Business Strategy; Retail Industry; Minneapolis; Minnesota; United States
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  • June 2023
  • Exercise

Clash of Two Giants Simulation Exercise Instructions

By: Feng Zhu and Marco Iansiti
Many markets are organized around platforms that connect consumers with complimentary applications and services. These platforms are two-sided because both sides - consumers and those providing applications or services - need access to the same platform to interact. A... View Details
Keywords: Platform Strategies; Technology Platform; Customer Acquisition; Network Effects; Digital Platforms; Marketplace Matching; Strategy
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  • 01 Jun 2023
  • News

Curb Appeal

Jessica Tisch (JD/MBA 2008) has a problem. And she couldn’t be happier about it. It’s a chilly February morning in Lower Manhattan, and Tisch, who was appointed commissioner of the Department of Sanitation (DSNY) last April, has only hours to pivot the world’s largest... View Details
Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government
  • 29 Oct 2012
  • Research & Ideas

Are You Paying a Tip--or a Bribe?

about and weighs the past and future. In some places, tips are provided not so much to reward good service but to encourage good service in the future—a perception that brings the tip closer to the purpose... View Details
Keywords: by Dina Gerdeman
  • Web

Terms of Use - Alumni

Alumni Profile. The use of the Alumni Messaging Service online tool is intended for personal use only. Use of this tool for any commercial, public or political purpose is strictly prohibited. This applies particularly to the use of any... View Details
  • 09 Jan 2012
  • Research & Ideas

Location, Location, Location: The Strategy of Place

feed growth, even if their competitors are also on the same block. Detroit and Silicon Valley, likewise, provided valuable clusters of talent and suppliers where, Alcácer realized, "whenever you saw one firm, you saw the other ones." In an effort to keep key... View Details
Keywords: by Dina Gerdeman
  • 24 Mar 2008
  • Research & Ideas

Reducing Risk with Online Advertising

it's often hard to know whether you've received the service you've contracted to receive and have paid for. You've got a bill. Have you also received the benefit of the service—the customers? Certainly you have some customers, but are... View Details
Keywords: by Martha Lagace; Web Services; Web Services
  • 07 Apr 2021
  • Research & Ideas

How Teams Work: Lessons from the Pandemic

Team Work: Learnings from How Teams Adapted Their Activities During the COVID-19 Pandemic, which will appear in the journal Information and Organization. Perlow, Whillans, and HBS doctoral student Aurora Turek interviewed 51 knowledge... View Details
Keywords: by Kristen Senz
  • 06 Jul 2023
  • News

Lessons from Major League Baseball's Game-Changing Innovations

of other companies would want to take advantage of that scale as well. We did the same thing with our streaming product. And so we built a third-party business, we started to offer that service to other clients. And then we realized that... View Details
  • 05 Jul 2012
  • What Do You Think?

Why Is Trust So Hard to Achieve in Management?

"transparency, honesty, communication, consistency and predictability are present" in everything we do as managers. Jill Machol noted the importance of keeping employees "informed as information (regarding change) becomes... View Details
Keywords: by James Heskett