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  • All HBS Web  (6,521)
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  • 23 Aug 2019
  • Blog Post

A Summer of Peaks and Swells: Interning at Patagonia

its two thousand employees have the means and the will to prove to the rest of the business world that doing the right thing makes for a good and profitable business.” There was meaningful work to be a part... View Details
Keywords: Technology; Consumer Products / Retail
  • 2008
  • Report

Survey Questionnaire on Environmental Management Practices: Summary of Results by Industry and Practices

By: Magali Delmas and Michael W. Toffel
This document provides a summary of the results of a survey on Environmental Management Practices (EMP) conducted by the University of California at Santa Barbara during October and November 2003. The survey was sent to 3255 facilities in 8 industrial sectors: pulp,... View Details
Keywords: Economic Sectors; Surveys; Management Practices and Processes; Corporate Social Responsibility and Impact; Business and Government Relations; Environmental Sustainability; Non-Governmental Organizations
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Delmas, Magali, and Michael W. Toffel. "Survey Questionnaire on Environmental Management Practices: Summary of Results by Industry and Practices." Report, 2008. (2008. University of California, Institute for Social, Behavioral, and Economic Research.)
  • 05 May 2022
  • HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

on college credentials rather than on actual job skills, according to the technical note, “Widening the Talent Pipeline: Skills-First Hiring.” This entrenched hiring system has penalized workers of color... View Details
Keywords: by Jay Fitzgerald
  • 06 Jul 2012
  • Working Paper Summaries

Looking Up and Looking Out: Career Mobility Effects of Demographic Similarity among Professionals

Keywords: by Kathleen L. McGinn & Katherine L. Milkman; Legal Services
  • 02 Aug 2020
  • News

What Sets Some Companies Apart in the Current Crisis

  • Web

Hidden Workers: Caregivers - Managing the Future of Work

childcare and eldercare, it's in the best interest of employers to invest in fostering a care culture—one that attracts caregivers on the margins of the workforce and helps current View Details
  • 2011
  • Working Paper

Discretion Within the Constraints of Opportunity: Gender Homophily and Structure in a Formal Organization

By: Adam M. Kleinbaum, Toby E. Stuart and Michael L. Tushman
Homophily in social relations is widely documented. We know that homophily results from both individual preferences and uneven opportunities for interaction, but how these two mechanisms interact in formal organizations is not well understood. We argue that... View Details
Keywords: Interactive Communication; Analytics and Data Science; Organizational Structure; Partners and Partnerships; Behavior; Internet and the Web; Theory; Information Technology Industry
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Kleinbaum, Adam M., Toby E. Stuart, and Michael L. Tushman. "Discretion Within the Constraints of Opportunity: Gender Homophily and Structure in a Formal Organization." Harvard Business School Working Paper, No. 12-050, December 2011.
  • 13 Jun 2014
  • Op-Ed

World Cup Soccer: 770 Billion Minutes of Attention

stadiums, are borne by national and local governments. In terms of human capital costs, FIFA itself employs only 400 people, according to the organization's website. Even if each of its 209 country members... View Details
Keywords: by Thales Teixeira; Sports
  • 28 Jun 2017
  • Research & Ideas

Minimum Wage Hikes Drive (Lousy) Restaurants Out of Business

unemployment. Luca believes that given the high amount of churn in the restaurant industry, it’s quite possible that employees who are left jobless from one restaurant that shuts down often find work at... View Details
Keywords: by Dina Gerdeman; Food & Beverage
  • February 2024
  • Case

Chime Solutions

By: Shai Bernstein, William R. Kerr, Christopher Stanton, Raymond Kluender and Mel Martin
Just two years after launching its 10k by 2020 initiative to hire 10,000 employees by 2020, the COVID-19 pandemic forced Chief Executive Officer Mark Wilson to send nearly all of his staff at Chime Solutions (Chime) to work from home. Chime was a customer contact firm... View Details
Keywords: Working Capital; Service Operations; Recruitment; Performance; Change Management; Retention; Financial Institutions; Employee Relationship Management; Talent and Talent Management; Growth Management; Mission and Purpose; Communications Industry; Service Industry; United States
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Bernstein, Shai, William R. Kerr, Christopher Stanton, Raymond Kluender, and Mel Martin. "Chime Solutions." Harvard Business School Case 824-133, February 2024.
  • 06 Sep 2011
  • Research & Ideas

The Power of Leadership Groups for Staying on Track

collaboration rather than command and control as their basis for interaction.. “Over the long term, organizations filled with empowered employees who collaborate to serve customers will consistently outperform hierarchical organizations”... View Details
Keywords: by Bill George
  • 02 Jan 2018
  • Op-Ed

'Dear Working Knowledge'--Our Favorite Reader Comments of the Year

the lessons of the past are being used to educate the business leaders of the future. Why Employers Favor Men Ruth comments: The race factor is important to be considered. In Latin America I have seen quite... View Details
Keywords: by Sean Silverthorne
  • 01 Oct 1996
  • News

"Service-Profit Chain" Links Members of Service Management Unit

costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management... View Details
Keywords: Susan Young
  • 03 Feb 2014
  • Research & Ideas

The Tricky Business of Managing Web Advertising Affiliates

approach is more effective at keeping rogue affiliates out of a program. That's because the internal employee who selects and manages affiliates, and is paid a base salary, has different motivations than an... View Details
Keywords: by Kim Girard; Advertising; Publishing
  • 06 Dec 2021
  • News

Digitalization: The Key to the Future of HBS

improve the hiring and promotion of Black Americans? What role can alumni play to help the School achieve its goal? In developing the task force report, we’ve drawn on the insights and experiences View Details
Keywords: April White
  • 05 May 2003
  • Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

America's Innovation & Development Team quickly realized that it would be very difficult to conduct a diverse array of experiments within the confines of a traditionally designed bank branch. Experiments... View Details
Keywords: by Stefan Thomke; Banking; Financial Services
  • 25 Feb 2020
  • News

The Influence of Geography on Work and Innovation

effects of organizations allowing employees to “work from anywhere” and why geographic mobility has led to increased innovation. The movement of employees, Choudhury found in... View Details
Keywords: April White
  • 05 Nov 2010
  • Research & Ideas

The Work-Around Culture: Unintended Consequences of Organizational Heroes

"Work-around cultures" are pervasive in health care. Employees tend to work around obstacles, often feeling like a hero in the process, without solving the underlying problems. The reasons for these cultures are manifold, but... View Details
Keywords: by Anita Tucker; Health
  • 25 May 2023
  • Blog Post

Interview Strategies to Connect with a Wider Range of Candidates

Descriptions To create a welcoming and inclusive environment in the early stages of your hiring process, it is critical to use inclusive language that invites candidates in. Educate team members who are... View Details
Keywords: All Industries
  • May 2017
  • Teaching Note

Building a Developmental Culture: The Birth of Deloitte University

By: Boris Groysberg and Sarah L. Abbott
This Teaching Note is a companion piece to the case, “Building a Developmental Culture: The Birth of Deloitte University,” HBS No. 411-059. View Details
Keywords: Leading Change; Problems and Challenges; Organizational Change and Adaptation; Management Teams; Competency and Skills; Training; Employees; Values and Beliefs; Education Industry; Consulting Industry; United States
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Groysberg, Boris, and Sarah L. Abbott. "Building a Developmental Culture: The Birth of Deloitte University." Harvard Business School Teaching Note 417-081, May 2017.
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