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17 Jan 2012
First Look

First Look: January 17

PublicationsUncommon Service: How to Win by Putting Customers at the Core of Your Business Authors:Frances Frei and Anne Morriss Publication:Harvard Business Review Press, forthcoming An abstract is not available at this time. Publisher's Link:... View Details

Keywords: Sean Silverthorne

05 May 2009
First Look

First Look: May 5, 2009

Survive—Thrive: Leading Innovation in Good Times and Bad Authors:Lynda M. Applegate and Bruce Harreld Abstract Battered by contracting markets and frozen credit, many businesses today are fighting for survival. Indeed, the current global... View Details

Keywords: Martha Lagace

30 May 2000
Research & Ideas

Market Makers Bid for Success

site, where only their stuff appears. But we also propagate Dell's listings through to MSN auctions, so people can bid on them from within MSN. Sahlman: My sense is that many of the people who are engaged in e-commerce ventures are not... View Details

Keywords: by Staff; Web Services; Technology

05 Aug 2008
First Look

First Look: August 5, 2008

hard worker, but instead of becoming an entrepreneur himself, he built a long career at "the biggest company around," GTE. After years of working there in sales and marketing, he decided to venture out on his own. His GTE... View Details

Keywords: Martha Lagace